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Huerfanos 547 , 8320000, Santiago, Chile

Review Score

Based on 2582 reviews

heart

6.9

Location

8.9

491 reviews

Breakfast

4.0

15 reviews

Service

3.8

344 reviews

WiFi

3.1

93 reviews

Comfort

2.1

386 reviews

Room

2.1

991 reviews

Food

2.1

73 reviews

Cleanliness

1.5

318 reviews

100% Verified Real Reviews

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8.9

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Pricey, inconvenient parking.

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4.0

"Breakfast can be improved"

Breakfast can be improved.

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3.8

"Service could be improved"

Guests complain about reception and service professionalism. Management seems lacking, with badly rated housekeeping, but friendly service. Booking process should be better organized. Hotel security is ok. Concierge service is average.

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3.1

"Complaints about WiFi"

Wifi quality could be improved.

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2.1

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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2.1

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Cramped rooms with bad beds and substandard A/C. Small rooms and poorly cleaned bathrooms. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem. Average view.

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2.1

"Food could be better"

Substandard dining experience and unpopular side dishes. Dining area is poorly cleaned and there were complaints about the vegetables.

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1.5

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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9.0

"Great location"

Great location near shopping and public transport. Parking is rare.

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4.2

"Service could be improved"

Friendly but unprofessional service, with complaints about reception and housekeeping staff.

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3.0

"Complaints about WiFi"

Wifi quality could be improved.

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2.6

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Problems with bathroom cleanliness, furnishing, and kitchenettes. Guests don't like the TVs, minibars, or A/C in the small rooms. Average view. Shower can be a problem.

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2.2

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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2.2

"Food could be better"

Food could be better.

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2.0

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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9.1

"Great location"

Good location, close to public transport.

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3.8

"Service could be improved"

Complaints about reception service. Friendly service.

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3.4

"Complaints about WiFi"

Wifi quality could be improved.

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2.4

"Food could be better"

Food could be better.

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2.2

"Room needs to be improved"

Rooms and bathrooms are inadequately cleaned, with subpar TV's. Rooms not well-kept, with poor beds and furniture. Shower can be a problem.

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1.9

"More comfort would be nice"

Uncomfortable, noisy rooms with poor beds.

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1.6

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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8.6

"Great location"

Well-located, although unfortunately the parking isn't easy.

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3.8

"Service could be improved"

Service could be improved. Housekeeping can be a problem.

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2.8

"Complaints about WiFi"

Wifi quality could be improved.

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2.5

"Room needs to be improved"

Poor beds and room cleanliness. Poorly-maintained rooms with subpar kitchenettes.

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2.5

"More comfort would be nice"

Not very comfortable, with poor beds.

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1.4

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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