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Huerfanos 547 , 8320000, Santiago, Chile

Review Score

Based on 1435 reviews

heart

7.1

Location

9.1

263 reviews

Service

4.7

209 reviews

WiFi

4.7

49 reviews

Breakfast

3.6

10 reviews

Room

3.0

563 reviews

Comfort

2.6

240 reviews

Pool

2.0

8 reviews

Cleanliness

1.5

174 reviews

100% Verified Real Reviews

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9.1

"Great location"

Good location, close to public transport. Near to the city centre with good shopping options nearby. Parking should be cheaper.

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4.7

"Service could be improved"

Service could be improved. Beds and cleanliness are decent, but rooms look old and poorly-furnished. Housekeeping and management are lacking. Booking process should be better organized. Hotel security is ok. Concierge service could be more helpful.

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4.7

"Complaints about WiFi"

Complaints about WiFi.

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3.6

"Breakfast can be improved"

Breakfast can be improved.

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3.0

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Cramped rooms with bad beds and substandard A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem. Average view.

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2.6

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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2.0

"Pool should be renewed"

Pool should be renewed.

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1.5

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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9.1

"Great location"

Great location near shopping and public transport.

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4.9

"Service could be improved"

Service could be improved. Friendly, professional service, and decent reception, but less well rated housekeeping.

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4.5

"Complaints about WiFi"

Wifi quality could be improved.

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3.2

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Problems with bathroom cleanliness, furnishing, and kitchenettes. Guests don't like the TVs, minibars, or A/C in the small rooms. Shower can be a problem. Average view.

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2.7

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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1.8

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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9.1

"Great location"

Great location with excellent sightseeing. Close to public transport.

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4.9

"Complaints about WiFi"

Wifi quality could be improved.

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4.8

"Service could be improved"

Generally poor but acceptably friendly service. Reception is OK but housekeeping is substandard.

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3.0

"Room needs to be improved"

Untidy, outdated rooms with bad TV's and A/C. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Shower can be a problem.

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2.5

"More comfort would be nice"

Poor beds, with complaints about A/C and noise.

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1.5

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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8.9

"Great location"

Well-located, although unfortunately the parking isn't easy.

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5.2

"Service is adequate"

Reception and service are alright. Friendly, professional service, however housekeeping is less well rated.

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4.4

"Complaints about WiFi"

Wifi quality could be improved.

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2.9

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Problems with bathroom cleanliness, furnishing, and kitchenettes. Inadequate A/C and TVs in small rooms.

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2.8

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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1.3

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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