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Huerfanos 547 , 8320000, Santiago, Chile

Review Score

Based on 1487 reviews

heart

7.0

Location

8.9

275 reviews

Service

3.6

190 reviews

WiFi

2.8

49 reviews

Breakfast

2.3

9 reviews

Room

1.8

573 reviews

Comfort

1.7

234 reviews

Food

1.5

42 reviews

Cleanliness

1.3

179 reviews

100% Verified Real Reviews

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8.9

"Great location"

Good location, close to public transport. Near to the city centre with good shopping options nearby. Pricey, inconvenient parking.

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3.6

"Service could be improved"

Guests complain about reception and service professionalism. Management seems lacking, with badly rated housekeeping, but friendly service. Booking process should be better organized. Hotel security can be an issue.

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2.8

"Complaints about WiFi"

Wifi quality could be improved.

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2.3

"Breakfast can be improved"

Breakfast can be improved.

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1.8

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Problems with bathroom cleanliness, furnishing, and kitchenettes. Poorly maintained rooms with subpar televisions, air conditioning, and views. Shower can be a problem.

grey circle

1.7

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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1.5

"Food could be better"

Dining experience could be nicer.

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1.3

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

grey circle

9.0

"Great location"

Great location near shopping and public transport. Parking is rare.

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4.0

"Service could be improved"

Friendly but unprofessional service, with complaints about reception and housekeeping staff.

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2.9

"Complaints about WiFi"

Wifi quality could be improved.

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2.2

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Problems with bathroom cleanliness, furnishing, and kitchenettes. Poorly maintained rooms with subpar televisions, air conditioning, and views. Shower can be a problem.

grey circle

1.8

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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1.7

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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1.5

"Food could be better"

Food could be better.

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8.9

"Great location"

Great location with excellent sightseeing. Close to public transport.

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3.7

"Service could be improved"

Complaints about reception service. Service is welcoming, but housekeeping is not great.

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3.0

"Complaints about WiFi"

Wifi quality could be improved.

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1.9

"Room needs to be improved"

Untidy, outdated rooms with bad TV's and A/C. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Shower can be a problem.

grey circle

1.9

"Food could be better"

Food could be better.

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1.5

"More comfort would be nice"

Poor beds, with complaints about A/C and noise.

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1.3

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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8.8

"Great location"

Well-located, although unfortunately the parking isn't easy.

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4.0

"Service could be improved"

Service could be improved. Service is welcoming, but housekeeping is not great.

grey circle

2.5

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

1.8

"More comfort would be nice"

Not very comfortable, with poor beds.

grey circle

1.8

"Room needs to be improved"

Complaints about cleanliness, maintenance, and TVs. Problems with bathroom cleanliness, furnishing, and kitchenettes.

grey circle

1.1

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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