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No 9 Jalan Bukit Mata , 93100, Kuching, Malaysia

Review Score

Based on 925 reviews

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7.6

Location

8.3

187 reviews

Service

7.2

152 reviews

Room

5.9

276 reviews

Wellness Area

4.3

11 reviews

Breakfast

3.2

100 reviews

Amenities

2.5

90 reviews

Vibe

2.4

62 reviews

WiFi

1.6

35 reviews

100% Verified Real Reviews

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8.3

"Great location"

Well-located, although unfortunately the parking isn't easy. Central location with great sightseeing, dining out and shopping.

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7.2

"Fantastic service"

Friendly and professional housekeepers. Decent reception but complaints about management. Standard laundry service.

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5.9

"Room is all right"

Rooms are OK, but old and poorly maintained. Large rooms with good kitchenettes, great views, and comfortable beds. The bathrooms are large but otherwise not very highly rated. Substandard A/C and furniture. Shower can be a problem.

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4.3

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.2

"Breakfast can be improved"

Breakfast can be improved.

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2.5

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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2.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is not particularly attractive. Good for traveling with friends. Good for business people. Good choice for a city trip.

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1.6

"Complaints about WiFi"

Wifi quality could be improved.

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7.9

"Great location"

Good location with shopping nearby but poor access to parking.

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7.0

"Fantastic service"

Service is average, but very friendly. Standard laundry service.

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5.8

"Room is all right"

Fairly clean rooms, but old with inadequate A/C and furniture. Poor maintenance in rooms and bathrooms. Large rooms with good kitchenettes, great views, and comfortable beds.

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3.5

"Breakfast can be improved"

Breakfast can be improved.

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2.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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2.4

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

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1.8

"Complaints about WiFi"

Wifi quality could be improved.

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8.6

"Great location"

Great location.

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7.6

"Fantastic service"

Friendly service.

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7.1

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds.

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5.9

"Room is all right"

Standard, large rooms with superb beds but substandard bathrooms.

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3.3

"Breakfast can be improved"

Breakfast can be improved.

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2.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.4

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.1

"Complaints about WiFi"

Wifi quality could be improved.

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8.5

"Great location"

Great location.

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7.2

"Fantastic service"

Fantastic service.

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7.0

"Rather comfortable"

Excellent beds, but only decently comfortable overall and somewhat noisy.

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6.0

"Room is all right"

Awesome beds, and reasonably clean rooms.

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4.6

"Could use a good cleaning"

Room cleanliness is OK, but overall cleanliness is lacking.

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3.4

"Breakfast can be improved"

Breakfast can be improved.

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2.4

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

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2.3

"Vibe is not too good"

Vibe is not too good. Entrance area is not particularly attractive.

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1.5

"Complaints about WiFi"

Wifi quality could be improved.

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