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Arrow on Swanston

  • hotel stars
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488 Swanston Street , 3053, Carlton, Australia

Review score

Based on 1463 hotel review

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7.4

Location

9.4

409 reviews

Service

7.6

274 reviews

WiFi

5.6

66 reviews

Breakfast

5.5

23 reviews

Room

4.8

522 reviews

Comfort

3.6

319 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Good car access, but so-so parking. Close to public transport and the train. Standard parking prices.

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7.6

"Fantastic service"

Friendly, professional service, however housekeeping is less well rated. Room service is average.

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5.6

"Regular internet service"

WiFi is decent and okay-priced. Wifi quality could be improved.

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5.5

"Breakfast is average"

Breakfast is average.

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4.8

"Room needs to be improved"

Badly-maintained rooms and balconies with poor A/C and furniture. Poor beds and small, outdated rooms, but acceptably clean. Small rooms and poorly cleaned bathrooms. Good kitchenette. Decent views and okay minibars.

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3.6

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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9.7

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Average parking.

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8.0

"Best value for money"

Best value for money.

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8.0

"Fantastic service"

Friendly service and great reception.

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5.2

"Breakfast is average"

Breakfast is average.

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4.9

"Room needs to be improved"

Inadequately maintained and cleaned rooms with poor A/C. Decent beds, cleanliness, and kitchenettes.

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3.8

"More comfort would be nice"

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

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3.1

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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2.7

"Pool should be renewed"

Pool should be renewed.

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9.3

"Great location"

Good location, close to public transport. Near to the city centre with good shopping options nearby. Parking is rare.

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7.7

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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5.5

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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3.5

"Room needs to be improved"

Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Small, decently clean rooms with poorly rated furnishing. Shower can be a problem.

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3.2

"More comfort would be nice"

Small, uncomfortable rooms with subpar beds and too much noise.

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2.9

"Pool should be renewed"

Pool should be renewed.

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9.2

"Great location"

Well-located hotel, although unfortunately the parking isn't easy.

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7.5

"Best value for money"

Best value for money. Internet is affordable.

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7.0

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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5.7

"Regular internet service"

WiFi is decent and okay-priced. Wifi quality could be improved.

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4.6

"Room needs to be improved"

Rooms not well-kept, with poor beds and furniture. Small but clean enough rooms, with low quality bathrooms.

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3.7

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds.

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8.0

"Fantastic service"

Fantastic service.

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7.7

"Best value for money"

Best value for money.

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4.8

"Room needs to be improved"

Room needs to be improved.

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