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Hallam Street 20, W1W 6JQ, London, United Kingdom

Review Score

Based on 2136 reviews

heart

7.6

Service

8.8

465 reviews

Location

8.7

666 reviews

WiFi

4.8

39 reviews

Breakfast

4.8

472 reviews

Comfort

4.7

535 reviews

Room

4.4

757 reviews

Vibe

2.0

202 reviews

100% Verified Real Reviews

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8.8

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Booking process should be better organized.

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8.7

"Great location"

Great location with good access by car. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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4.8

"Complaints about WiFi"

Wifi quality could be improved.

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4.8

"Breakfast can be improved"

Breakfast affordable but not highly reviewed.

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4.7

"More comfort would be nice"

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average-sized rooms with alright beds.

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4.4

"Room needs to be improved"

Room is decently sized but badly kept up, with poor furnishings. Decent beds, cleanliness, and kitchenettes. Small rooms and poorly cleaned bathrooms. Rooms needing updating with poor quality A/C and minibars. Shower can be a problem.

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2.0

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel could be more stylish. Hotel is relatively luxurious. Good for traveling with friends. Awesome for families. Good for business people.

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9.4

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping.

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8.9

"Fantastic service"

Great, professional service from reception and housekeeping.

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4.9

"Breakfast can be improved"

Breakfast can be improved.

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4.9

"More comfort would be nice"

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average-sized rooms with alright beds.

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4.5

"Complaints about WiFi"

Wifi quality could be improved.

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4.1

"Room needs to be improved"

Poor quality, old rooms with low rated A/C and furniture. Beds, room size and cleanliness are alright, but minibars are less highly rated. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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3.9

"Food could be better"

Poorly rated food, particularly desserts. Tasteless vegetables.

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2.3

"Amenities are not the best"

Facilities in need of refurbishment. Architecture not so nice.

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1.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel could be more stylish.

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8.9

"Fantastic service"

Friendly service and great reception.

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8.6

"Great location"

Great location.

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5.1

"Comfortable"

Mediocre comfort, room sizes and beds. Small bathrooms, noisy rooms, and deficient A/C.

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4.8

"Complaints about WiFi"

Wifi quality could be improved.

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4.6

"Room needs to be improved"

Poor quality, old rooms with low rated A/C and furniture. Rooms and beds are adequate. Small rooms and poorly cleaned bathrooms.

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4.4

"Breakfast can be improved"

Breakfast can be improved.

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2.5

"Amenities are not the best"

Hotel buildings could use some improvement.

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1.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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8.9

"Fantastic service"

Fantastic service.

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8.4

"Great location"

Great location.

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4.8

"Breakfast can be improved"

Breakfast can be improved.

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4.8

"More comfort would be nice"

Beds are alright and rooms are moderately-sized but too noisy and comfort is lacking.

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4.8

"Room needs to be improved"

Outdated, insufficiently maintained rooms with poorly rated bathrooms. Rooms and beds are adequate.

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4.6

"Complaints about WiFi"

Wifi quality could be improved.

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1.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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4.4

"Room needs to be improved"

Room needs to be improved.

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4.4

"More comfort would be nice"

More comfort would be nice.

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