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Hallam Street 20, W1W 6JQ, London, United Kingdom

Review Score

Based on 2157 reviews

heart

7.5

Service

8.9

474 reviews

Location

8.9

666 reviews

WiFi

8.4

39 reviews

Room

5.0

776 reviews

Comfort

4.7

559 reviews

Breakfast

4.6

481 reviews

Food

3.4

108 reviews

Vibe

3.1

211 reviews

100% Verified Real Reviews

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8.9

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Booking process should be better organized.

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8.9

"Great location"

Great location, close to the train station. Central location with great sightseeing, dining out and shopping.

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8.4

"Good internet service"

Good internet service. Average wifi quality.

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5.0

"Room is all right"

Room cleanliness, size and beds are average, but A/C is sub-par. Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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4.7

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Average-sized rooms with alright beds.

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4.6

"Breakfast can be improved"

Breakfast affordable but not highly reviewed.

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3.4

"Food could be better"

Poorly rated food, particularly desserts. Side dishes and vegetables are not well rated. Menu is alright but pork dishes are not great.

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3.1

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel is relatively stylish. Hotel is relatively luxurious. Pleasant entrance area. Good for traveling with friends. Good choice for a city trip.

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9.3

"Great location"

Good location, close to public transport. Good shopping and sightseeing.

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8.9

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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7.0

"Good internet service"

Average wifi quality.

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4.7

"Breakfast can be improved"

Breakfast can be improved.

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4.6

"Room needs to be improved"

Poor quality, old rooms with low rated A/C and furniture. Rooms and beds are adequate. Small rooms and poorly cleaned bathrooms.

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4.5

"More comfort would be nice"

Rooms too loud and lacking comfort, with small bathrooms and deficient A/C. Average-sized rooms with alright beds.

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3.5

"Food could be better"

Poorly rated food, particularly desserts. Tasteless vegetables.

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2.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel is relatively stylish.

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9.0

"Fantastic service"

Friendly service and great reception.

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8.7

"Great location"

Great location.

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7.2

"Good internet service"

Good internet service.

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4.6

"Room needs to be improved"

Room relatively large and clean and beds are alright but lacking maintenance. Older rooms with inadequate A/C, furniture, and bathrooms.

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4.5

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Average-sized rooms with alright beds.

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4.3

"Breakfast can be improved"

Breakfast can be improved.

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3.5

"Food could be better"

Food could be better.

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2.5

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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8.8

"Fantastic service"

Friendly service.

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8.7

"Great location"

Great location.

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5.0

"Comfortable"

Beds are alright and rooms are moderately-sized but too noisy and comfort is lacking.

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4.8

"Room needs to be improved"

Outdated, insufficiently maintained rooms with poorly rated bathrooms. Rooms and beds are adequate.

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4.7

"Breakfast can be improved"

Breakfast can be improved.

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3.6

"Food could be better"

Food could be better.

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2.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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4.5

"Room needs to be improved"

Room needs to be improved.

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