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138 FERNY AVENUE , 4217, Surfers Paradise, Australia

Review Score

Based on 1114 reviews

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7.4

Location

8.3

311 reviews

Breakfast

7.4

49 reviews

Service

7.1

350 reviews

Value for money

7.0

144 reviews

Room

4.4

534 reviews

WiFi

4.4

40 reviews

Cleanliness

3.9

171 reviews

Vibe

2.5

109 reviews

100% Verified Real Reviews

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8.3

"Great location"

Good location, close to public transport. Not great access by car, with poorly rated parking. Near city centre with great sightseeing and nearby restaurants. Parking should be cheaper.

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7.4

"Tasty breakfast"

Tasty breakfast.

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7.1

"Fantastic service"

Friendly, excellent service in bar and restaurant. Service is relatively professional, but reception and housekeeping are not great. Great valet service. Booking process is sufficient. Recreation staff is nice. Room service is perfect.

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7.0

"Best value for money"

Fairly good value for money. Free internet. Affordable food.

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4.4

"Room needs to be improved"

Guests complain about cleanliness, maintenance, and furnishing. Great views from large but outdated rooms with subpar beds. Bathrooms are large but with substandard cleaning. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem. Adequate balcony.

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4.4

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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3.9

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Clean pool area.

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2.5

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish.

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9.5

"Great pool"

Great pool.

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9.1

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.3

"Great location"

Good location, close to public transport. Beach nearby.

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7.2

"Best value for money"

Best value for money.

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6.8

"Service is adequate"

Service is average, but very friendly.

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4.6

"Room needs to be improved"

Poorly cleaned, old rooms and bathrooms. Spacious rooms and lovely views, although beds are poor. Poorly-maintained rooms with bad TV's and kitchenettes.

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4.3

"Complaints about WiFi"

Complaints about WiFi.

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4.1

"Could use a good cleaning"

Rooms could be cleaner.

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2.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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9.5

"Great pool"

Great pool.

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7.9

"Great location"

Well-located, although unfortunately the parking isn't easy.

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6.9

"Service is adequate"

So-so, but friendly, service, but low rated reception.

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6.9

"Fairly good value for money"

Fairly good value for money.

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6.0

"Comfortable"

Reasonably comfortable, large rooms, but disliked beds.

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4.5

"Room needs to be improved"

Rooms are dirty and neglected with poor beds, although very spacious.

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4.3

"Could use a good cleaning"

Rooms could be cleaner.

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8.5

"Great location"

Great location.

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7.3

"Fantastic service"

Friendly service.

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6.3

"Comfortable"

Rooms are big and moderately comfortable.

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5.9

"Food is all right"

Food is all right.

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5.0

"Room is all right"

Big, decent rooms.

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7.2

"Best value for money"

Best value for money.

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7.1

"Fantastic service"

Fantastic service.

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6.3

"Comfortable"

Comfortable.

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4.6

"Room needs to be improved"

Room needs to be improved.

Photos from travellers