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Carretera Federal Chetumal Pto. Juárez, 77750, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 274 reviews

heart

8.4

Wellness Area

9.4

17 reviews

Amenities

9.3

67 reviews

Pool

9.3

68 reviews

Location

9.1

69 reviews

Breakfast

8.9

13 reviews

Beach

8.9

89 reviews

Service

6.7

131 reviews

Food

6.0

110 reviews

Room

5.7

89 reviews

Comfort

3.9

30 reviews

WiFi

3.6

12 reviews

100% Verified Real Reviews

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9.4

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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9.3

"Great amenities"

Pleasant entrance area. Hotel buildings and kids facilities are excellent.

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9.3

"Great pool"

Clean pool area.

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9.1

"Great location"

Great location. Great shopping and the beach nearby.

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8.9

"Tasty breakfast"

Tasty breakfast.

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8.9

"Beautiful beach"

Clean beach. Average beach sports.

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6.7

"Service is adequate"

Service should be more professional. Great, friendly wait staff and housekeeping. Reception and bar service are as expected. Recreation staff is nice. Booking process should be better organized.

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6.0

"Food is all right"

Bad overall dining experience with a bad menu. Bad snacks. Delicious fish & seafood.

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5.7

"Room is all right"

Old, adequately clean rooms with fine views and subpar A/C. Average-sized rooms, poorly maintained with subpar beds and bathrooms.

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3.9

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Average sized rooms.

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3.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.4

"Great pool"

Great pool.

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9.3

"Great location"

Great location.

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9.3

"Great amenities"

Nice building.

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9.0

"Beautiful beach"

Beautiful beach.

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7.7

"Clean"

Clean.

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6.5

"Service is adequate"

Service is adequate.

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6.2

"Food is all right"

Poor menus and okay food.

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5.5

"Room is all right"

Room is all right.

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5.1

"Fairly good value for money"

Fairly good value for money.

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4.0

"More comfort would be nice"

More comfort would be nice.

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9.0

"Beautiful beach"

Beautiful beach.

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6.9

"Service is adequate"

Service is adequate.

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