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CTRA. FEDERAL CHETUMAL PTO JUAREZ KM 266.3 , 77750, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 307 reviews

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8.4

Pool

9.4

70 reviews

Amenities

9.4

66 reviews

Wellness Area

9.3

16 reviews

Beach

9.1

84 reviews

Breakfast

9.0

6 reviews

Location

9.0

70 reviews

Service

7.7

147 reviews

Food

6.6

133 reviews

Room

5.2

100 reviews

Comfort

3.7

37 reviews

WiFi

1.1

13 reviews

100% Verified Real Reviews

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9.4

"Great pool"

Clean pool area.

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9.4

"Great amenities"

Nice building.

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9.3

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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9.1

"Beautiful beach"

Lovely, clean beach which is great for sports.

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9.0

"Tasty breakfast"

Tasty breakfast.

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9.0

"Great location"

Excellent location close to the beach.

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7.7

"Fantastic service"

Friendly, fairly professional service from reception and wait staff. Recreation staff is nice. Booking process should be better organized.

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6.6

"Food is all right"

Adequate menu with an alright dining experience. Fish & seafood is acceptable.

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5.2

"Room is all right"

Bathrooms and rooms are generally OK, however the view is fantastic. Poorly maintained and cleaned rooms. Outdated rooms with below average beds and A/C.

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3.7

"More comfort would be nice"

Decent noise levels, but beds, A/C and comfort levels are lacking.

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1.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.3

"Great pool"

Great pool.

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9.2

"Beautiful beach"

Beautiful beach.

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9.2

"Great location"

Great location.

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9.2

"Great amenities"

Nice building.

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7.8

"Fantastic service"

Friendly service.

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7.4

"Awesome vibe"

Awesome vibe. Stylish hotel.

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6.3

"Quite clean"

Quite clean.

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4.6

"Room needs to be improved"

Room needs to be improved.

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3.8

"More comfort would be nice"

More comfort would be nice.

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7.0

"Fantastic service"

Fantastic service.

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6.5

"Food is all right"

Food is all right.

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