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Jalan Imbi no. 1, 55100, Kuala Lumpur, Malaysia

Review Score

Based on 7311 reviews

heart

7.8

Location

9.5

1690 reviews

Pool

9.3

238 reviews

Service

7.2

1651 reviews

Breakfast

7.0

363 reviews

Room

4.8

2441 reviews

Cleanliness

3.7

752 reviews

Vibe

3.1

700 reviews

WiFi

2.6

207 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Accessible by car, but parking is costly.

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9.3

"Great pool"

Clean pool area.

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7.2

"Fantastic service"

Professional service and acceptable reception, but less impressive housekeeping. Great hotel security. Poorly managed with subpar restaurant service. Room service is average. Great concierge service. Booking process should be better organized. Recreation staff is nice.

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7.0

"Tasty breakfast"

Breakfast is decent but expensive.

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4.8

"Room needs to be improved"

Guests complain about cleanliness, maintenance, and furnishing. Great views from large but outdated rooms with subpar beds. Bathrooms are large but with substandard cleaning. Guests complained about kitchenettes, minibars, TV's, and A/C. Shower can be a problem.

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3.7

"Could use a good cleaning"

Rooms and bathrooms are untidy, but pool area is clean. Hotel facilities could use a good clean. Dining area is relatively clean.

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3.1

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively stylish. Entrance area is not particularly attractive. Luxurious Hotel.

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2.6

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.5

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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9.1

"Great pool"

Great pool.

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8.1

"Delicious food"

Menu is so-so, but food is great, particularly the desserts.

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7.3

"Rather comfortable"

Very comfortable, large rooms with sizeable bathrooms. Rooms are noisy with inadequate air-conditioning and unsatisfactory beds.

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7.1

"Fantastic service"

Professional service and acceptable reception, but less impressive housekeeping. Great hotel security. Great concierge service. Recreation staff is nice.

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6.7

"Breakfast is average"

Breakfast is decent but expensive.

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5.2

"Room is all right"

Big enough rooms with awesome views. Rooms are outdated, untidy, badly-maintained with substandard furniture. Bathrooms are large but with substandard cleaning. Kitchenettes, TV's, beds, and A/C are all substandard. Shower can be a problem.

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3.1

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.6

"Complaints about WiFi"

Wifi quality could be improved.

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2.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Atmosphere could be friendlier. Entrance area is not particularly attractive. Hotel is relatively stylish. Luxurious Hotel.

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9.7

"Great location"

Great location. Near downtown with great sightseeing and shopping. Good car accessibility, and close to public transport.

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9.4

"Great pool"

Great pool.

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7.3

"Fantastic service"

Friendly service, but substandard housekeeping and reception. Great hotel security. Room service is average.

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7.2

"Tasty breakfast"

Tasty breakfast.

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4.4

"Room needs to be improved"

Untidy, outdated rooms with bad TV's and A/C. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Spacious rooms with excellent views. Shower can be a problem.

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4.2

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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3.7

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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2.6

"Complaints about WiFi"

Wifi quality could be improved.

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2.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Atmosphere could be friendlier. Hotel is relatively stylish. Entrance area is not particularly attractive. Luxurious Hotel.

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9.5

"Great location"

Good location, close to public transport. Near to the city centre with good shopping options nearby.

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9.1

"Great pool"

Great pool.

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7.3

"Fantastic service"

Service staff are great but the reception is lacking.

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7.2

"Rather comfortable"

Large, comfortable rooms. Rooms are noisy with inadequate air-conditioning and unsatisfactory beds.

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7.1

"Tasty breakfast"

Tasty breakfast.

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5.2

"Room is all right"

Big enough rooms with awesome views. Beds are substandard in outdated, badly-maintained and untidy rooms. Guests had problems with furnishing, A/C, and cleanliness of the bathrooms.

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4.1

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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2.8

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively stylish.

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2.4

"Complaints about WiFi"

Wifi quality could be improved.

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9.7

"Great location"

Great location, with good shopping nearby and easy access by car.

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7.5

"Fantastic service"

Friendly service.

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7.4

"Rather comfortable"

Large, comfortable rooms. Subpar beds and ineffective A/C.

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7.2

"Tasty breakfast"

Tasty breakfast.

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5.4

"Room is all right"

Room is all right. Poorly maintained and cleaned, with old but spacious, rooms. Rooms have below average beds, bathrooms, furniture, and A/C. Shower can be a problem.

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3.7

"Could use a good cleaning"

Rooms could be cleaner.

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3.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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3.0

"Complaints about WiFi"

Wifi quality could be improved.

Photos from travellers