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Best Western Grand Hotel

  • hotel stars
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23 Austin Avenue, HongKong, China

Review score

Based on 9904 hotel review

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8.0

Location

9.5

3481 reviews

Bar and Beverages

9.0

9 reviews

Service

7.9

1881 reviews

Amenities

7.0

531 reviews

WiFi

3.5

204 reviews

Breakfast

3.5

143 reviews

Room

3.2

3945 reviews

Comfort

1.1

2827 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location with good access by car. Centrally located, near restaurants, bars, and shopping. Near public transport, airport, and train station.

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9.0

"Bar is awesome"

Bar is awesome.

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7.9

"Fantastic service"

Well managed hotel with professional, cheery service and thorough housekeeping. Great concierge service. Good shuttle service. Great hotel security. Room service is perfect.

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7.0

"Great amenities"

Hotel has an average building, generally, but an excellent conference centre. Hotel grounds and lobby are nice, but facilities are outdated. Unspectacular architecture. Elevator in need of updating. Smoking area is ok.

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3.5

"WiFi system needs upgrading"

Wifi quality could be improved.

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3.5

"Breakfast can be improved"

Breakfast is reasonably priced, but not exceptional.

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3.2

"Room needs to be improved"

Views are great, but rooms are outdated and poorly-maintained. Small rooms with uncomfortable beds and furniture, and bad minibars. Small rooms and poorly cleaned bathrooms. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

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1.1

"More comfort would be nice"

Room is acceptable, but beds have issues with comfort. Small rooms and bathrooms with inadequate A/C.

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9.6

"Great location"

Great location with good access by car. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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9.1

"Delicious food"

Delicious food.

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8.3

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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6.9

"Ordinary amenities"

Decent building with okay entrance area, if somewhat outdated facilities.

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4.0

"Breakfast can be improved"

Breakfast can be improved.

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3.6

"WiFi system needs upgrading"

Wifi quality could be improved.

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3.2

"Room needs to be improved"

Rooms not well-kept, with poor beds and furniture. Great views from small, old rooms. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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1.0

"More comfort would be nice"

Bathrooms and rooms are small, lacking in comfort with below-average beds. Noise level is acceptable.

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9.6

"Great location"

Great location with good access by car. Centrally located, near restaurants, bars, and shopping. Close to public transport and the train.

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8.1

"Fantastic service"

Great housekeeping with friendly and professional service, but mediocre reception.

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7.1

"Great amenities"

Nice building. Older facilities and unpleasant entrance area.

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3.8

"WiFi system needs upgrading"

Wifi quality could be improved.

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3.3

"Breakfast can be improved"

Breakfast can be improved.

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3.3

"Room needs to be improved"

Small, outdated rooms in need of better maintenance. Small rooms and poorly cleaned bathrooms. Complaints about the furniture, TVs, A/C, and beds. Views are great and rooms are clean. Shower can be a problem.

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1.1

"More comfort would be nice"

Room is acceptable, but beds have issues with comfort. Small rooms and bathrooms with inadequate A/C.

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9.5

"Great location"

Great location with good access by car. Centrally located, near restaurants, bars, and shopping. Close to public transport and the train.

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8.5

"Best value for money"

Best value for money.

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7.8

"Fantastic service"

Well-managed hotel with professional service and OK reception.

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6.8

"Ordinary amenities"

Decent building with okay entrance area, if somewhat outdated facilities. Elevator in need of updating.

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3.5

"Breakfast can be improved"

Breakfast can be improved.

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3.3

"WiFi system needs upgrading"

Wifi quality could be improved.

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2.7

"Room needs to be improved"

Poorly kept up rooms with complaints about furnishing and bathroom size. Great views from the small rooms, kept up acceptably but with subpar beds. Shower can be a problem.

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0.9

"More comfort would be nice"

Bathrooms and rooms are small, lacking in comfort with below-average beds. Noise level is acceptable.

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9.6

"Great location"

Great location with good access by car. Good shopping and sightseeing. Near to public transport and the airport.

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8.9

"Best value for money"

Best value for money.

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7.8

"Fantastic service"

Great housekeeping with friendly and professional service, but mediocre reception.

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6.9

"Ordinary amenities"

Okay buildings and entrance area.

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4.0

"WiFi system needs upgrading"

Wifi quality could be improved.

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3.5

"Room needs to be improved"

Views are great, but rooms are outdated and poorly-maintained. Small, decently clean rooms with poorly rated furnishing. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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3.2

"Breakfast can be improved"

Breakfast can be improved.

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1.5

"More comfort would be nice"

Bathrooms and rooms are small, lacking in comfort with below-average beds. Noise level is acceptable.

Photos from travellers