cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

Av. Kukulcan km 20.5 Zona Hotelera, 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 982 reviews

heart

7.2

Beach

9.4

153 reviews

Pool

9.2

123 reviews

Location

8.4

163 reviews

Room

6.0

374 reviews

Service

4.7

219 reviews

Amenities

2.9

96 reviews

Breakfast

2.3

13 reviews

Vibe

2.3

90 reviews

WiFi

1.7

69 reviews

100% Verified Real Reviews

grey circle

9.4

"Beautiful beach"

Clean beach.

grey circle

9.2

"Great pool"

Clean pool area.

grey circle

8.4

"Great location"

Great location. Close to the beach, with great shopping and sightseeing nearby. Near to public transport and the airport. So-so car access and parking. City centre is hard to reach.

grey circle

6.0

"Room is all right"

A/C and furnishings are subpar, but rooms are decently clean with okay kitchenettes. Older, poorly maintained rooms with uncomfortable beds, yet lovely views. Small rooms and poorly cleaned bathrooms. Unimpressive balconies and bad TVs. Shower can be a problem. Good minibar.

grey circle

4.7

"Service could be improved"

Complaints about reception service. Professional and reasonably friendly service. Restaurant could offer better service. Hotel security can be an issue. Pool bar needs better service. Management is acceptable.

grey circle

2.9

"Amenities are not the best"

Old facilities and poor entrance area, but okay hotel grounds. Elevator in need of updating. Beautiful architecture.

grey circle

2.3

"Breakfast can be improved"

Breakfast can be improved.

grey circle

2.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Stylish hotel. Entrance area is not particularly attractive. Good for traveling with friends. Awesome for a beach holiday.

grey circle

1.7

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

9.2

"Great pool"

Great pool.

grey circle

9.2

"Beautiful beach"

Beautiful beach.

grey circle

8.8

"Great location"

Excellent location close to the beach.

grey circle

5.6

"Room is all right"

Rooms are large and clean enough, with great views. Poor maintenance in rooms and bathrooms.

grey circle

5.0

"Service is adequate"

Service is relatively friendly.

grey circle

2.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

grey circle

2.0

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

9.4

"Beautiful beach"

Beautiful beach.

grey circle

9.3

"Great pool"

Great pool.

grey circle

8.5

"Great location"

Great location.

grey circle

5.9

"Food is all right"

Food is all right.

grey circle

5.6

"Room is all right"

Decent rooms with great views. Poor maintenance in rooms and bathrooms.

grey circle

4.9

"Service could be improved"

Complaints about reception service. Service is relatively friendly.

grey circle

2.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

grey circle

1.6

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

8.4

"Great location"

Great location.

grey circle

6.1

"Room is all right"

Room is all right.

grey circle

4.6

"Service could be improved"

Service could be improved.

Upload your photos

Browse Bsea Cancun Plaza traveller photo gallery

Photos from travellers