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Av. Kukulcan km 20.5 Zona Hotelera, 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 847 reviews

heart

7.2

Pool

9.0

123 reviews

Beach

9.0

128 reviews

Location

8.6

158 reviews

Room

5.8

339 reviews

Service

5.0

196 reviews

Bar and Beverages

3.8

13 reviews

Amenities

3.0

97 reviews

Breakfast

2.0

16 reviews

Vibe

2.0

87 reviews

WiFi

1.7

63 reviews

100% Verified Real Reviews

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9.0

"Great pool"

Clean pool area.

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9.0

"Beautiful beach"

Beautiful beach.

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8.6

"Great location"

Great location near the airport. Close to the beach with great sightseeing. Far from city centre but reasonably close to shopping. Excellent parking and car access.

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5.8

"Room is all right"

Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C. Lovely balconies, great views, well-stocked minibars and spacious rooms. Uncomfortable beds and old, poorly maintained rooms. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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5.0

"Service is adequate"

Generally poor but acceptably friendly service. Well managed, but reception is poor. Restaurant could offer better service. Great hotel security.

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3.8

"Bar could improve"

Bar could improve.

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3.0

"Amenities are not the best"

Subpar entrance area and older facilities, but wonderful grounds. Elevator in need of updating. Unspectacular architecture.

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2.0

"Breakfast can be improved"

Breakfast can be improved.

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2.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Atmosphere could be friendlier. Stylish hotel. Entrance area is not particularly attractive. Good for traveling with friends. Awesome for a beach holiday.

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1.7

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Great pool"

Great pool.

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8.9

"Beautiful beach"

Beautiful beach.

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8.9

"Great location"

Great location near the airport. Beach nearby.

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5.4

"Room is all right"

Decent rooms with great views. Rooms need better maintenance with complaints about beds, furniture, and bathrooms.

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5.3

"Service is adequate"

Service is relatively friendly. Reception is poor, as is the restaurant service.

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2.7

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.2

"Breakfast can be improved"

Breakfast can be improved.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

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1.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

grey circle

9.1

"Great pool"

Great pool.

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9.0

"Beautiful beach"

Beautiful beach.

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8.7

"Great location"

Great location near the airport.

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5.4

"Room is all right"

Rooms are somewhat clean but have fantastic views. Outdated, insufficiently maintained rooms with poorly rated bathrooms.

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5.1

"Service is adequate"

Complaints about the reception staff, but the service is somewhat friendly.

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2.6

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.3

"Breakfast can be improved"

Breakfast can be improved.

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1.7

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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1.5

"Complaints about WiFi"

Wifi quality could be improved.

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8.9

"Beautiful beach"

Beautiful beach.

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8.4

"Great location"

Great location.

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5.7

"Room is all right"

Room is all right.

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5.4

"Comfortable"

Comfortable.

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4.9

"Service could be improved"

Service could be improved.

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1.7

"Complaints about WiFi"

Wifi quality could be improved.

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