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Av. Kukulcan km 20.5 Zona Hotelera, 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 877 reviews

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7.1

Beach

9.0

121 reviews

Location

8.6

160 reviews

Pool

8.4

128 reviews

Room

5.6

344 reviews

Service

5.1

201 reviews

Breakfast

3.1

13 reviews

Vibe

2.2

93 reviews

Amenities

2.2

103 reviews

WiFi

1.6

66 reviews

100% Verified Real Reviews

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9.0

"Beautiful beach"

Clean beach.

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8.6

"Great location"

Great location. Close to the beach, and okay shopping. Close to the airport with great parking. City centre is hard to reach.

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8.4

"Great pool"

Good pool, acceptably clean.

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5.6

"Room is all right"

Somewhat clean rooms with average balconies, yet lovely views. Uncomfortable beds and old, poorly maintained rooms. Small rooms and poorly cleaned bathrooms. People dislike the TVs, A/C, and furniture. Good minibar.

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5.1

"Service is adequate"

Average but professional service. Reception and restaurant service are not great, but is friendly. Management and housekeeping are decent. Great hotel security.

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3.1

"Breakfast can be improved"

Breakfast can be improved.

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2.2

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Stylish hotel. Atmosphere could be friendlier. Entrance area is not particularly attractive. Good for traveling with friends. Awesome for a beach holiday.

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2.2

"Amenities are not the best"

Old facilities and poor entrance area, but okay hotel grounds. Elevator in need of updating. Beautiful architecture.

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1.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.0

"Beautiful beach"

Beautiful beach.

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8.9

"Great location"

Great location near the airport. Beach nearby.

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8.3

"Great pool"

Great pool.

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5.3

"Service is adequate"

Service is friendly and professional but overall average. Reception is poor, as is the restaurant service.

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5.0

"Room is all right"

Poorly-maintained rooms with low rated beds, furniture, and TVs. Rooms are big and decently clean, with great views but less impressive bathrooms.

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3.1

"Breakfast can be improved"

Breakfast can be improved.

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2.0

"Amenities are not the best"

Facilities in need of refurbishment.

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1.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Beautiful beach"

Beautiful beach.

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8.8

"Great location"

Great location near the airport. Beach nearby.

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8.4

"Great pool"

Great pool.

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5.4

"Service is adequate"

So-so, but friendly, service, but low rated reception.

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5.0

"Room is all right"

Outdated, insufficiently maintained rooms with poorly rated bathrooms. Rooms are somewhat clean but have fantastic views.

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2.1

"Amenities are not the best"

Hotel buildings could use some improvement.

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1.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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1.5

"Complaints about WiFi"

Wifi quality could be improved.

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8.9

"Beautiful beach"

Beautiful beach.

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8.0

"Great location"

Great location.

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6.1

"Fairly good value for money"

Fairly good value for money.

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5.4

"Room is all right"

Rooms are alright, with great views, but poorly rated bathrooms.

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4.9

"Service could be improved"

Complaints about reception service. Service is relatively friendly.

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2.2

"Vibe is not too good"

Vibe is not too good.

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1.6

"Complaints about WiFi"

Wifi quality could be improved.

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