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Av. Kukulcan km 20.5 Zona Hotelera, 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 1077 reviews

heart

7.2

Beach

9.1

167 reviews

Pool

8.8

128 reviews

Location

8.7

178 reviews

Room

6.7

395 reviews

Value for money

6.2

108 reviews

Service

5.1

230 reviews

Breakfast

3.8

15 reviews

WiFi

3.3

71 reviews

Vibe

2.6

89 reviews

Amenities

2.3

102 reviews

100% Verified Real Reviews

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9.1

"Beautiful beach"

Clean beach.

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8.8

"Great pool"

Good pool, acceptably clean.

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8.7

"Great location"

Great location. Close to the beach with great sightseeing. Far from city centre but reasonably close to shopping. Near to public transport and the airport. Excellent parking and car access.

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6.7

"Room is all right"

Somewhat clean rooms with average balconies, yet lovely views. Poorly maintained rooms with uncomfortable beds, old TV's, and bathroom cleanliness problems. Large rooms, and good minibars. Older rooms with badly maintained furniture and poor A/C, but decent kitchenettes. Shower can be a problem.

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6.2

"Fairly good value for money"

Fairly good value for money. Normally priced food.

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5.1

"Service is adequate"

The service was acceptably friendly and professional, with decent reception staff. Poorly rated housekeeping and restaurant service. Hotel security can be an issue.

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3.8

"Breakfast can be improved"

Breakfast can be improved.

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3.3

"Complaints about WiFi"

Wifi quality could be improved.

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2.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Atmosphere could be friendlier. Entrance area is not particularly attractive. Stylish hotel. Hotel is fairly plain. Good for traveling with friends. Awesome for a beach holiday.

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2.3

"Amenities are not the best"

Old facilities and poor entrance area, but okay hotel grounds. Elevator in need of updating.

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9.0

"Beautiful beach"

Beautiful beach.

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9.0

"Great location"

Excellent location close to the beach.

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8.9

"Great pool"

Great pool.

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6.3

"Room is all right"

Rooms are large and clean enough, with great views. Poor maintenance in rooms and bathrooms.

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6.1

"Fairly good value for money"

Fairly good value for money.

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5.3

"Service is adequate"

Service is average, but very friendly.

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2.6

"Complaints about WiFi"

Wifi quality could be improved.

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1.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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9.1

"Beautiful beach"

Beautiful beach.

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9.0

"Great pool"

Great pool.

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8.7

"Great location"

Great location.

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6.1

"Food is all right"

Food is all right.

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5.8

"Room is all right"

Rooms are alright, with great views, but poorly rated bathrooms.

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5.0

"Service is adequate"

Reception and service are alright.

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2.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

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6.3

"Room is all right"

Room is all right.

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4.9

"Service could be improved"

Service could be improved.

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