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Charms

  • hotel stars
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No.619 Jiujiang Road, 200001, Shanghai, China

Review score

Based on 8471 hotel review

heart

7.5

Location

9.8

4099 reviews

Food

8.2

313 reviews

Service

6.0

1482 reviews

Breakfast

5.7

243 reviews

Cleanliness

5.0

601 reviews

Room

4.1

2474 reviews

Comfort

3.5

1107 reviews

Vibe

3.0

1341 reviews

WiFi

2.8

146 reviews

100% Verified Real Reviews

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9.8

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Convenient car access and well-priced parking. Near public transport, airport, and train station. Average parking.

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8.2

"Delicious food"

Lovely food, particularly the snacks. Decent menu, but restaurant is poorly cleaned and subpar overall.

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6.0

"Service is adequate"

Decent management and adequately professional staff. Complaints about the reception staff, but the service is somewhat friendly. Great concierge service.

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5.7

"Breakfast is average"

Decent and moderately priced breakfast.

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5.0

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Moderately clean hotel facilities.

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4.1

"Room needs to be improved"

Poorly-maintained, small rooms with subpar TV's and furniture. Room cleanliness, beds and minibars are as expected. Small rooms and poorly cleaned bathrooms. Great kitchenettes and views, but outdated, with poor A/C. Shower can be a problem.

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3.5

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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3.0

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Luxurious Hotel. Entrance area is ok. Hotel could be more stylish. Suitable for solo travelers. Good for traveling with friends.

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2.8

"WiFi system needs upgrading"

Wifi quality could be improved. Free internet.

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9.8

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Good car access, but so-so parking.

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6.5

"Service is adequate"

Decent management and adequately professional staff. Complaints about the reception staff, but the service is somewhat friendly.

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5.9

"Breakfast is average"

Breakfast is average.

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4.4

"Room needs to be improved"

Small, poorly maintained and cleaned with subpar furnishing. Rooms are quite clean and beds are standard. Great kitchenettes and views, but outdated, with poor A/C.

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3.0

"WiFi system needs upgrading"

Wifi quality could be improved.

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2.9

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Luxurious Hotel. Entrance area is ok.

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9.7

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Good car access, but so-so parking.

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6.1

"Service is adequate"

Fairly friendly, professional staff, but complaints about reception.

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5.9

"Breakfast is average"

Breakfast is average.

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4.6

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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3.7

"Room needs to be improved"

Poorly cleaned, old rooms and bathrooms, and insufficient A/C. Small, poorly maintained rooms with subpar beds and furnishing. Great view. Shower can be a problem.

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3.1

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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2.9

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Luxurious Hotel. Entrance area is ok.

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2.6

"WiFi system needs upgrading"

Wifi quality could be improved.

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9.9

"Great location"

Great location with good access by car. Great sightseeing, restaurants and shopping nearby. Close to public transport and the train.

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5.4

"Breakfast is average"

Breakfast is average.

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5.0

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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5.0

"Service is adequate"

Complaints about the reception staff, but the service is somewhat friendly. Service professionalism and housekeeping are average.

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4.4

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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3.8

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Poor room size, bathroom cleanliness, A/C, and furnishings. Lovely views and decent beds. Shower can be a problem.

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3.1

"WiFi system needs upgrading"

Wifi quality could be improved.

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2.5

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is ok.

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9.8

"Great location"

Great location. Great sightseeing, restaurants and shopping nearby. Good car accessibility, and close to public transport.

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5.8

"Breakfast is average"

Breakfast is average.

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5.0

"Service is adequate"

Complaints about reception service. Relatively friendly and professional service. Housekeeping is satisfactory.

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4.5

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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3.3

"Room needs to be improved"

Small, outdated rooms with okay beds but cleanliness issues. Guests complain about the room maintenance and furnishings, the bathroom cleanliness, and the A/C. Shower can be a problem.

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3.2

"More comfort would be nice"

Small, noisy, uncomfortable rooms with poor A/C. Average beds.

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2.7

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.5

"WiFi system needs upgrading"

Wifi quality could be improved.

Photos from travellers