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BOULEVARD KUKULKAN KM 18 5 , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 2095 reviews

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8.2

Location

8.4

260 reviews

Service

8.3

741 reviews

Breakfast

7.4

31 reviews

Food

6.3

617 reviews

Amenities

5.9

246 reviews

Cleanliness

5.7

148 reviews

Wellness Area

5.4

19 reviews

Room

5.2

474 reviews

WiFi

5.0

55 reviews

Comfort

3.7

157 reviews

100% Verified Real Reviews

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8.4

"Great location"

Great location. Close to the beach, restaurants, bars, and sightseeing. Far from city centre but reasonably close to shopping. Near to public transport and the airport.

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8.3

"Fantastic service"

Service and bar service are friendly. Recreation staff is nice. Service is professional and excellent childcare is available. Poor reception but decent management. Booking process is sufficient. Housekeeping is satisfactory. Room service is average. Concierge service is average.

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7.4

"Tasty breakfast"

Tasty breakfast.

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6.3

"Food is all right"

Poor dining experience with uninteresting menus and bad side dishes. Food is affordable but snacks not great. Desserts & fruits are ok. Beef dishes & steaks are all right. Fish & seafood is acceptable.

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5.9

"Ordinary amenities"

Outdated facilities and entrance area. Elevator in need of updating. Nice kids facilities. Beautiful architecture. Handicap accessible facilities are all right.

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5.7

"Quite clean"

Rooms and pool are acceptably clean. Clean hotel facilities. Bathroom needs cleaning.

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5.4

"Sufficient wellness & sports facilities"

Fitness area is subpar but wellness area/options are acceptable.

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5.2

"Room is all right"

Decently sized rooms with okay minibars. Somewhat clean rooms with average balconies, yet lovely views. Uncomfortable beds and old, poorly maintained rooms. Small rooms and poorly cleaned bathrooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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5.0

"Regular internet service"

WiFi is decent and okay-priced. Wifi quality could be improved.

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3.7

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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8.2

"Fantastic service"

Service staff are professional with particularly good restaurant service and great childcare. Recreation staff is nice. Reception should be more attentive. Booking process is sufficient.

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8.2

"Great location"

Great location near the airport. Decent shopping and great sightseeing.

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7.8

"Tasty breakfast"

Tasty breakfast.

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6.4

"Standard bar"

Standard bar.

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6.1

"Ordinary amenities"

Average hotel building. Elevator in need of updating.

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5.8

"Food is all right"

Decent food and menu.

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4.8

"Room needs to be improved"

Out-of-date, poorly maintained rooms with bad bathrooms and beds. Fine room size and cleanliness.

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4.5

"Complaints about WiFi"

Wifi quality could be improved.

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3.7

"More comfort would be nice"

Room sizes are okay, but below average comfort and beds.

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8.2

"Fantastic service"

Friendly service.

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8.1

"Great location"

Great location.

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7.7

"Best value for money"

Best value for money.

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6.1

"Food is all right"

Poor menus and okay food.

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5.9

"Ordinary amenities"

Average hotel building.

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5.7

"Quite clean"

Quite clean. Clean hotel facilities.

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5.3

"Room is all right"

Decent rooms with great views. Beds and bathrooms not up to standard.

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4.9

"Complaints about WiFi"

Complaints about WiFi.

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3.6

"More comfort would be nice"

Not very comfortable, with poor beds.

Photos from travellers