cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

BOULEVARD KUKULKAN KM 18 5 , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 1777 reviews

heart

8.0

Location

8.7

251 reviews

Service

8.3

653 reviews

Breakfast

8.2

27 reviews

Food

6.2

552 reviews

Room

5.6

439 reviews

WiFi

4.9

61 reviews

Comfort

4.1

144 reviews

100% Verified Real Reviews

grey circle

8.7

"Great location"

Great location. Excellent location with good bars, restaurants, shopping and beaches nearby. Near to public transport and the airport. City centre is hard to reach.

grey circle

8.3

"Fantastic service"

Friendly, excellent service in bar and restaurant. Recreation staff is nice. Guests complain about reception staff and management. Booking process should be better organized. Great childcare. Housekeeping is satisfactory. Room service is perfect. Great concierge service.

grey circle

8.2

"Tasty breakfast"

Tasty breakfast.

grey circle

6.2

"Food is all right"

Substandard dining experience and unpopular side dishes. Great menu, especially the seafood. Well-priced restaurant with great steak. Great desserts & fruits. Bad snacks.

grey circle

5.6

"Room is all right"

Decently sized rooms with okay minibars. Mostly clean rooms, with great balconies and views. Uncomfortable beds and old, poorly maintained rooms. Small rooms and poorly cleaned bathrooms. People dislike the TVs, A/C, and furniture. Shower can be a problem.

grey circle

4.9

"Complaints about WiFi"

WiFi isn't great although it's reasonably priced.

grey circle

4.1

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

grey circle

8.5

"Tasty breakfast"

Tasty breakfast.

grey circle

8.5

"Great location"

Great location near the airport. Close to the beach, with great shopping and sightseeing nearby.

grey circle

8.1

"Fantastic service"

Service is professional and excellent childcare is available. Reception should be more attentive. Recreation staff is nice. Booking process should be better organized.

grey circle

6.6

"Food is all right"

Decent food and menu.

grey circle

6.4

"Ordinary amenities"

Great grounds and decent buildings. Elevator in need of updating.

grey circle

4.9

"Room needs to be improved"

Clean enough room with okay furniture, but lacking maintenance. Average-sized, but outdated rooms with poor beds and sub-average bathrooms.

grey circle

4.8

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

grey circle

4.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

grey circle

4.0

"More comfort would be nice"

Room sizes are okay, but below average comfort and beds.

grey circle

8.3

"Fantastic service"

Service is professional and friendly.

grey circle

8.3

"Great location"

Great location.

grey circle

7.6

"Best value for money"

Best value for money.

grey circle

6.1

"Ordinary amenities"

Okay buildings with a less impressive entrance area. Elevator in need of updating.

grey circle

6.1

"Food is all right"

Decent food and menu.

grey circle

5.6

"Room is all right"

Decent rooms with great views. Beds and bathrooms not up to standard.

grey circle

5.3

"Decent vibe"

Decent vibe. Entrance area is not particularly attractive. Hotel could use some updating.

grey circle

4.9

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

3.9

"More comfort would be nice"

Not very comfortable, with poor beds.

grey circle

8.4

"Fantastic service"

Fantastic service.

Photos from travellers