cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

Av. Costera Miguel Alemán No. 1803,Fracc. Magallanes , 39670, Acapulco de Juárez, Mexico

Review Score

Based on 2283 reviews

heart

8.2

Location

9.2

254 reviews

Service

7.1

453 reviews

Breakfast

6.3

68 reviews

Room

6.1

516 reviews

Cleanliness

5.4

175 reviews

Amenities

4.9

214 reviews

Value for money

4.1

140 reviews

Bar and Beverages

4.1

15 reviews

Vibe

4.1

112 reviews

WiFi

4.0

24 reviews

Wellness Area

0.8

7 reviews

100% Verified Real Reviews

grey circle

9.2

"Great location"

Great location. Great shopping at the nearby city centre, and close to the beach. Pricey, inconvenient parking.

grey circle

7.1

"Fantastic service"

Generally good service, though professionalism is only so-so. Reception is poor, as is the restaurant service. Housekeeping and management are lacking. Hotel security can be an issue. Smooth booking process.

grey circle

6.3

"Breakfast is average"

Breakfast is decent but expensive.

grey circle

6.1

"Room is all right"

Decent, but old rooms with poor maintenance and bad minibars. Large rooms with great balconies and views. Rooms with some cleanliness issues, and low rated TVs, A/C, and furnishing. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

grey circle

5.4

"Quite clean"

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Clean hotel facilities.

grey circle

4.9

"Amenities are not the best"

Facilities in need of refurbishment. Elevator in need of updating. Decent hotel grounds and entrance area. Beautiful architecture.

grey circle

4.1

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Internet is affordable.

grey circle

4.1

"Bar could improve"

Bar could improve.

grey circle

4.1

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Stylish hotel. Entrance area is ok. Hotel is relatively luxurious. Awesome for families. Good resort hotel.

grey circle

4.0

"Complaints about WiFi"

WiFi isn't great although it's reasonably priced.

grey circle

0.8

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

grey circle

8.9

"Great location"

Excellent location close to the beach.

grey circle

7.6

"Fantastic service"

Friendly, acceptably professional service. Complaints about housekeeping and reception. Hotel security can be an issue.

grey circle

6.2

"Breakfast is average"

Breakfast is decent but expensive.

grey circle

6.0

"Room is all right"

Average rooms and beds, but A/C and furniture substandard. Complaints about maintenance and cleanliness in rooms and bathrooms. Spacious rooms with excellent views.

grey circle

5.9

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

grey circle

5.4

"Quite clean"

Quite clean. Problems with cleanliness in rooms, bathrooms, and pool area.

grey circle

4.9

"Amenities are not the best"

Grounds are fine, but with outdated facilities. Elevator in need of updating.

grey circle

4.2

"Bar could improve"

Bar could improve.

grey circle

4.2

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

grey circle

3.9

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining.

grey circle

3.7

"Complaints about WiFi"

Complaints about WiFi.

grey circle

9.2

"Great location"

Great location. Great nearby restaurants, bars, and shopping right by beach.

grey circle

7.1

"Fantastic service"

Friendly, acceptably professional service. Complaints about housekeeping and reception.

grey circle

6.1

"Breakfast is average"

Breakfast is average.

grey circle

6.0

"Room is all right"

Decent, but old rooms with okay beds and poor furniture. Rooms need more cleaning and maintenance, with poorly rated minibars. Large rooms with beautiful balconies and charming views. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

grey circle

5.0

"Quite clean"

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept.

grey circle

4.9

"Amenities are not the best"

Facilities in need of refurbishment. Elevator in need of updating.

grey circle

4.4

"Complaints about WiFi"

Complaints about WiFi.

grey circle

4.3

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

grey circle

4.0

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

grey circle

9.3

"Great location"

Great location.

grey circle

8.5

"Beautiful beach"

Beautiful beach.

grey circle

7.1

"Fantastic service"

Friendly service.

grey circle

6.3

"Room is all right"

Excellent views but rooms are poorly cleaned and bathrooms are not up to standard.

grey circle

5.7

"Breakfast is average"

Breakfast is average.

grey circle

5.7

"Quite clean"

Buildings are reasonably clean, but less well kept up rooms.

grey circle

4.9

"Amenities are not the best"

Hotel buildings could use some improvement.

grey circle

4.2

"Value for money could be better"

Value for money could be better.

grey circle

4.1

"Vibe is not too good"

Vibe is not too good.

Photos from travellers