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Av. Costera Miguel Alemán No. 1803,Fracc. Magallanes , 39670, Acapulco de Juárez, Mexico

Review Score

Based on 2040 reviews

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8.1

Location

9.3

226 reviews

Service

7.1

420 reviews

Breakfast

6.8

65 reviews

Room

5.9

477 reviews

Cleanliness

5.2

160 reviews

Value for money

4.7

126 reviews

Amenities

4.7

191 reviews

Food

4.7

151 reviews

WiFi

4.6

25 reviews

Vibe

4.3

105 reviews

Wellness Area

1.7

5 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Great shopping and the beach nearby. Pricey, inconvenient parking.

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7.1

"Fantastic service"

Friendly service, but poor management and reception. Poor restaurant service and housekeeping, but professional enough service overall. Hotel security can be an issue. Booking process is sufficient.

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6.8

"Breakfast is average"

Breakfast is decent but expensive.

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5.9

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Untidy, outdated, badly-maintained rooms with bad minibars. Bathrooms are unclean; air-conditioning, TV and bathroom are all substandard. Shower can be a problem. Adequate balcony.

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5.2

"Quite clean"

Quite clean. Problems with cleanliness in rooms, bathrooms, and pool area. Clean hotel facilities.

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4.7

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Free internet.

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4.7

"Amenities are not the best"

Great entrance area, but outdated facilities. Elevator in need of updating. Unspectacular architecture.

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4.7

"Food could be better"

Food and menu are not highly reviewed. Restaurant is expensive with an average dining experience.

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4.6

"Complaints about WiFi"

WiFi's cheap, but of subpar quality.

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4.3

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Pleasant entrance area. Stylish hotel. Hotel is relatively luxurious. Awesome for families. Good resort hotel.

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1.7

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.1

"Great location"

Excellent location close to the beach.

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7.3

"Fantastic service"

Friendly, acceptably professional service. Complaints about housekeeping and reception. Hotel security can be an issue.

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6.6

"Breakfast is average"

Breakfast is decent but expensive.

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6.1

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Poorly cleaned and maintained rooms, especially bathrooms, with poor furniture.

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5.8

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

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5.3

"Quite clean"

Quite clean. Problems with cleanliness in rooms, bathrooms, and pool area. Clean hotel facilities.

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4.8

"Amenities are not the best"

Hotel grounds not rated highly, with outdated facilities. Elevator in need of updating.

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4.4

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining.

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4.3

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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4.2

"Complaints about WiFi"

Complaints about WiFi.

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9.3

"Great location"

Excellent location close to the beach.

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6.9

"Service is adequate"

Friendly but unprofessional service, with complaints about reception and housekeeping staff.

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6.7

"Breakfast is average"

Breakfast is average.

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6.0

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Dated, poorly cleaned rooms. Inadequate cleaning and maintenance, with complaints about furnishing and bathrooms.

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4.9

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area.

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4.8

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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4.7

"Complaints about WiFi"

Complaints about WiFi.

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4.6

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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4.6

"Food could be better"

Food and menu are not highly reviewed. Food is a bit overpriced.

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4.3

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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9.4

"Great location"

Great location.

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8.8

"Beautiful beach"

Beautiful beach.

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7.0

"Fantastic service"

Service is average, but very friendly.

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6.1

"Room is all right"

Rooms are alright, with great views, but poorly rated bathrooms.

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5.5

"Quite clean"

Quite clean.

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5.4

"Ordinary pool"

Ordinary pool.

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4.7

"Food could be better"

Food could be better.

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4.7

"Value for money could be better"

Value for money could be better.

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4.6

"Amenities are not the best"

Hotel buildings could use some improvement.

Photos from travellers