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525 TUNNEL MOUNTAIN ROAD , T1L 1B2, Banff, Canada

Review Score

Based on 785 reviews

heart

8.0

Pool

8.9

71 reviews

Location

8.6

176 reviews

Service

7.5

116 reviews

Room

6.4

310 reviews

Food

5.7

22 reviews

Cleanliness

5.6

71 reviews

Breakfast

3.1

6 reviews

WiFi

2.4

63 reviews

Vibe

2.2

73 reviews

100% Verified Real Reviews

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8.9

"Great pool"

Great pool.

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8.6

"Great location"

Good location, close to public transport. Good shopping, and reasonably central location. Fairly accessible by car with easy parking.

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7.5

"Fantastic service"

Service and reception relatively professional and friendly but housekeeping is not great. Good shuttle service. Recreation staff is nice.

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6.4

"Room is all right"

Mostly clean rooms with decent TV's. Spacious rooms with nice balconies and views, and great kitchenettes. Poorly maintained rooms with subpar beds and furniture, and inadequate A/C. Rooms are outdated, and bathrooms are more or less clean. Good minibar. Shower was ok.

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5.7

"Food is all right"

Food is all right.

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5.6

"Quite clean"

Decently clean rooms and bathrooms. Hotel facilities could use a good clean.

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3.1

"Breakfast can be improved"

Breakfast can be improved.

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2.4

"Complaints about WiFi"

Wifi quality could be improved.

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2.2

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel could be more stylish.

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9.1

"Great pool"

Great pool.

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8.4

"Great location"

Great location and easy parking.

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7.9

"Great wellness & sports facilities"

Great wellness & sports facilities.

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7.8

"Fantastic service"

Friendly service and great reception.

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6.6

"Ordinary amenities"

Ordinary amenities. Good kids facilities but outdated. Architecture not so nice.

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6.4

"Room is all right"

Room cleanliness is acceptable. Rooms could use some maintenance and updating with subpar furniture and beds. Large rooms with great views and nice kitchenettes.

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5.8

"Quite clean"

Room cleanliness is acceptable. Hotel facilities could use a good clean.

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5.8

"Food is all right"

Food is all right.

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2.3

"Complaints about WiFi"

Wifi quality could be improved.

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1.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Hotel could be more stylish.

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8.8

"Great location"

Great location. Good shopping, and reasonably central location.

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7.7

"Fantastic service"

Service is welcoming, but housekeeping is not great.

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6.5

"Room is all right"

Rooms and bathrooms are OK, but beds are uncomfortable. Large rooms with great views and nice kitchenettes. Rooms need regular maintenance.

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2.3

"Complaints about WiFi"

Wifi quality could be improved.

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2.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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