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1, Jalan Tengah, off Jalan Sultan Ismail, 50450, Kuala Lumpur, Malaysia

Review Score

Based on 6229 reviews

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8.2

Location

9.3

1304 reviews

Vibe

8.1

445 reviews

Comfort

7.8

1288 reviews

Room

7.0

2290 reviews

WiFi

6.3

102 reviews

Service

6.1

1233 reviews

Food

5.0

193 reviews

Breakfast

3.7

362 reviews

Cleanliness

3.1

627 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Close to public transport and the train. Near the city centre and great nearby nightlife. So-so car access and parking. Affordable parking.

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8.1

"Awesome vibe"

Awesome vibe. Relatively modern hotel. Friendly atmosphere. Stylish hotel. Luxurious Hotel. Entrance area is not particularly attractive. Good for traveling with friends. Awesome for families. Good for business people.

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7.8

"Rather comfortable"

Very comfortable, large rooms with sizeable bathrooms. Noise levels are OK, but beds and A/C are poor.

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7.0

"Great room"

Reasonably new rooms, but A/C, furniture and TV's are substandard. Large rooms with beautiful balconies and charming views. Rooms are poorly maintained and cleaned, with poorly rated beds. Bathrooms are large but with substandard cleaning. Kitchenettes and minibars are as expected. Shower can be a problem.

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6.3

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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6.1

"Service is adequate"

Service is acceptably professional, but some complaints about reception staff. Friendly service, especially good laundry service. Housekeeping and management are lacking. Great hotel security. Great concierge service. Room service could have been improved. Booking process is sufficient. Good shuttle service.

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5.0

"Food is all right"

Bad overall dining experience with a bad menu. Food is affordable, but guests disliked the dessert, fruits, and general cleanliness. Side dishes are all right. Vegetables are average.

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3.7

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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3.1

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area. Clean wellness & sports facilities.

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8.9

"Great location"

Good location, close to public transport. Reasonably accessible by car. Near the city centre and great nearby nightlife.

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8.0

"Awesome vibe"

Awesome vibe. Relatively modern hotel. Stylish hotel. Friendly atmosphere. Luxurious Hotel.

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7.7

"Rather comfortable"

Very comfortable, large rooms with sizeable bathrooms. Noise levels are OK, but beds and A/C are poor.

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6.6

"Room is all right"

Generally mediocre rooms, although spacious with good views. Rooms are poorly maintained and cleaned, with poorly rated beds. Bathrooms are large but with substandard cleaning. People dislike the TVs, A/C, and furniture. Kitchenettes and minibars are as expected. Shower can be a problem.

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6.1

"Service is adequate"

Friendly, acceptably professional service. Complaints about housekeeping and reception. Great hotel security. Great concierge service.

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4.8

"Complaints about WiFi"

Wifi quality could be improved.

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4.6

"Food could be better"

Food could be better.

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3.6

"Could use a good cleaning"

Rooms, particularly bathrooms were inadequately clean, although pools were fairly well kept. Hotel facilities could use a good clean.

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3.2

"Breakfast can be improved"

Breakfast can be improved.

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9.3

"Great location"

Good location, close to public transport. Good restaurants & bars in the area.

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7.7

"Rather comfortable"

Very comfortable, large rooms with sizeable bathrooms. Subpar beds and ineffective A/C.

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7.2

"Great room"

Large rooms with beautiful balconies and charming views. Rooms are poorly maintained and cleaned, with poorly rated beds. Bathrooms are large but with substandard cleaning. Reasonably new rooms, but A/C, furniture and TV's are substandard. Kitchenettes and minibars are as expected. Shower can be a problem.

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5.5

"Service is adequate"

Friendly, acceptably professional service. Complaints about housekeeping and reception. Great hotel security.

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4.8

"Complaints about WiFi"

Wifi quality could be improved.

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4.7

"Food could be better"

Food could be better.

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3.5

"Breakfast can be improved"

Breakfast can be improved.

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2.8

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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9.2

"Great location"

Great location.

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7.6

"Rather comfortable"

Very comfortable, large rooms with sizeable bathrooms. Subpar beds and ineffective A/C.

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6.8

"Room is all right"

Average kitchenette, in moderately new rooms. Big rooms with lovely views, but poorly-maintained with poor furniture. Rooms have issues with cleanliness, uncomfortable beds, and poor A/C. Bathrooms are large but with substandard cleaning.

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6.7

"Ordinary amenities"

Average hotel building.

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6.2

"Service is adequate"

So-so, but friendly, service, but low rated reception.

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5.0

"Food is all right"

Food is all right.

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4.6

"Complaints about WiFi"

Wifi quality could be improved.

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3.4

"Breakfast can be improved"

Breakfast can be improved.

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3.0

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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9.2

"Great location"

Great location.

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6.6

"Room is all right"

Room is all right.

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6.3

"Service is adequate"

Service is average, but very friendly.

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6.2

"Ordinary amenities"

Average hotel building.

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