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Hotel - Review and Rate

Review Score
Based on 842 hotel reviews

heart_hoteldetailed

5.3

WiFi

7.1

Value

5.9

Location

5.1

Service

4.3

Room

3.1

Cleanliness

2.3

Comfort

1.9

Amenities

1.3

EL CAPITAN HOTEL

EL CAPITAN HOTEL

2361 MISSION ST, 94110, San Francisco, United States of America

Rating: 5.3 out of 10 (842 Reviews)

100% Verified Real Reviews

7.1

Good internet service

  • Good internet service.

5.9

Fairly good value for money

  • Fairly good value for money.

5.1

Location is ok

  • Location is ok.
  • Pricey, inconvenient parking.
  • Close to public transport.

4.3

Service could be improved

  • Complaints about friendliness and professionalism of the staff.
  • Reception is all right.
  • Booking process should be better organized.

3.1

Room needs to be improved

  • Outdated, rooms with poor cleanliness and maintenance.
  • Undersized rooms with poor beds and bathroom cleanliness.
  • Guests complained about kitchenettes, minibars, TV's, and A/C.
  • Shower can be a problem.

2.3

Could use a good cleaning

  • Bathrooms and rooms are untidy.
  • Hotel facilities could use a good clean.

1.9

More comfort would be nice

  • Uncomfortable, cramped rooms, with poor beds.
  • Deficient A/C and too noisy rooms.

1.3

Amenities are not the best

  • Older facilities and unpleasant entrance area.
  • Elevator in need of updating.

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EL CAPITAN HOTEL