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1 Rideau Street, K1N 8S7, Ottawa, Canada

Review Score

Based on 7258 reviews

heart

8.6

Location

8.9

1077 reviews

Service

8.7

1971 reviews

Amenities

7.8

681 reviews

Vibe

7.5

690 reviews

Breakfast

7.0

212 reviews

Cleanliness

6.2

376 reviews

Room

6.0

1877 reviews

Wellness Area

5.8

76 reviews

Comfort

5.4

709 reviews

Value for money

4.0

430 reviews

WiFi

3.1

166 reviews

100% Verified Real Reviews

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8.9

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly.

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8.7

"Fantastic service"

Well-managed, great restaurants and professional service. Great service at reception, bar, and housekeeping. Great concierge service. Great valet service. Room service is perfect. Booking process is sufficient. Recreation staff is nice. Great hotel security.

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7.8

"Great amenities"

Great outdoor sports facilities and impressive hotel buildings. Outdated facilities with a decent entrance area. Beautiful architecture. Adequate meeting & event facilities. Adequate terrace. Good handicap accessible facilities.

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7.5

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Stylish hotel. Entrance area is ok. Hotel could use some updating. Luxurious Hotel. Luxury hotel. Nice for romantic trips.

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7.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.2

"Quite clean"

Rooms and pool are acceptably clean. Moderately clean hotel facilities. The bathrooms and dining area need some cleaning.

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6.0

"Room is all right"

Average sized rooms with great views and comfortable beds. Rooms are decently-clean, but maintenance is neglected with poor TV's and furnishings. Small rooms and poorly cleaned bathrooms. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

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5.8

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area. Sauna not so nice.

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5.4

"Comfortable"

Room size and comfort are OK, but beds are great. Small bathrooms, noisy rooms, and deficient A/C.

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4.0

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi. Standard beverage prices.

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3.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.7

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Great concierge service. Great valet service.

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8.4

"Great location"

Great location. Good shopping and sightseeing. Pricey, inconvenient parking.

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6.8

"Breakfast is average"

Breakfast is decent but expensive.

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6.0

"Quite clean"

Room cleanliness is acceptable. Moderately clean hotel facilities.

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5.7

"Room is all right"

Beds and views are impressive, but cleanliness just so-so. Poor furnishing in small, poorly-maintained rooms with small bathrooms. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

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5.4

"Comfortable"

Relatively comfortable, with good beds. Small rooms and bathrooms, with insufficient A/C and too much noise.

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5.2

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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3.5

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey.

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3.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.1

"Great location"

Great location. Good shopping and sightseeing. Pricey, inconvenient parking.

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8.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Stylish hotel. Entrance area is ok. Hotel could use some updating. Luxurious Hotel.

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8.2

"Fantastic service"

Service, especially restaurant service and housekeeping, is friendly and professional. Reception is all right. Great concierge service.

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6.8

"Breakfast is average"

Breakfast is average.

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6.5

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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6.3

"Room is all right"

Rooms are moderately sized and clean but could use some updates. Excellent beds and great views. Rooms are lacking in maintenance, with subpar A/C and furnishing. Small rooms and poorly cleaned bathrooms.

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3.8

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.2

"Great location"

Great location with excellent sightseeing.

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8.7

"Fantastic service"

Great, friendly housekeeping. Professional service at the reception and restaurant. Great concierge service. Room service is perfect.

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6.6

"Breakfast is average"

Breakfast is average.

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5.7

"Quite clean"

Room cleanliness is acceptable. Moderately clean hotel facilities.

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5.0

"Room is all right"

Poorly-maintained rooms with substandard bathrooms, A/C, and furnishing. Great views, with average beds, relatively well-sized and tidy enough. Shower can be a problem.

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4.3

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Average-sized rooms with alright beds.

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3.9

"Value for money could be better"

Value for money could be better.

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3.0

"Complaints about WiFi"

Complaints about WiFi.

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8.9

"Great location"

Great location.

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8.8

"Fantastic service"

Efficient, friendly service with a nice reception.

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7.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating.

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6.8

"Breakfast is average"

Breakfast is average.

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6.7

"Room is all right"

Rooms amply-sized and moderately tidy with excellent views. Poor maintenance in rooms and bathrooms.

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6.5

"Quite clean"

Room cleanliness is acceptable.

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6.2

"Comfortable"

Noisy, moderately comfortable, and modestly sized rooms.

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4.0

"Value for money could be better"

Value for money could be better.

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2.8

"Complaints about WiFi"

Wifi quality could be improved.

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