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1 Rideau Street, K1N 8S7, Ottawa, Canada

Review Score

Based on 9583 reviews

heart

8.6

Service

8.6

2636 reviews

Vibe

8.5

894 reviews

Location

8.5

1328 reviews

Amenities

7.9

864 reviews

Breakfast

7.2

290 reviews

Pool

7.1

170 reviews

Room

7.1

2422 reviews

Wellness Area

5.9

96 reviews

Comfort

5.9

878 reviews

WiFi

5.4

173 reviews

Value for money

3.9

538 reviews

100% Verified Real Reviews

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8.6

"Fantastic service"

Great, professional service from reception and housekeeping. Great concierge service. Valet service is ok. Room service is average. Booking process is sufficient. Management is acceptable. Pool bar needs better service. Recreation staff is nice. Hotel security can be an issue.

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8.5

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Stylish hotel. Pleasant entrance area. Hotel could use some updating. Luxurious Hotel. Luxury hotel. Nice for romantic trips. Good for business people.

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8.5

"Great location"

Great location. Great sightseeing, restaurants and shopping nearby. Pricey, inconvenient parking. Reasonably accessible by car.

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7.9

"Great amenities"

Facilities are old, but the terrace is lovely. Great buildings with nice entrance area and conference rooms. Beautiful architecture. Great hotel grounds and outdoor sports facilities. Elevator in need of updating. Handicap accessible facilities are all right.

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7.2

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.1

"Great pool"

Good pool, acceptably clean.

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7.1

"Great room"

Great room. Average cleanliness and size in old rooms, but poorly maintained. Small rooms and poorly cleaned bathrooms. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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5.9

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Great fitness area with clean wellness facilities. Sauna not so nice.

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5.9

"Comfortable"

Somewhat comfortable and acceptably sized rooms. A bit too noisy and some complaints about the size of the bathrooms.

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5.4

"Regular internet service"

Expensive but decent WiFi. Wifi quality could be improved.

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3.9

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey. Food and beverages are pricey.

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8.4

"Fantastic service"

Friendly and professional housekeepers. Reception and bar service are as expected. Great concierge service. Valet service is ok. Room service is average.

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7.7

"Great location"

Great location. Pricey, inconvenient parking. Good shopping and sightseeing.

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7.0

"Tasty breakfast"

Breakfast is decent but expensive.

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7.0

"Great room"

Rooms amply-sized and moderately tidy with excellent views. Outdated, badly maintained rooms with poor furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Complaints about minibars and kitchenettes.

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5.9

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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5.7

"Comfortable"

Somewhat comfortable and acceptably sized rooms. A bit too noisy and some complaints about the size of the bathrooms.

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4.4

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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4.1

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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9.0

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Great concierge service. Room service is average. Valet service is ok. Booking process is sufficient. Management is acceptable.

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8.5

"Great location"

Great location with excellent sightseeing. Parking is rare.

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7.3

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.0

"Great room"

Rooms are tidy and of average size. Poorly-maintained, old rooms, poor furniture, and small bathrooms. Shower can be a problem.

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5.7

"Comfortable"

Somewhat comfortable and acceptably sized rooms. A bit too noisy and some complaints about the size of the bathrooms.

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4.0

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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3.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.8

"Great location"

Great location. Good shopping and sightseeing. Pricey, inconvenient parking.

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8.3

"Fantastic service"

Warm service and reception, but bar service lacking. Service, restaurant staff, and housekeeping are good and professional. Great concierge service. Valet service is ok. Room service is average.

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7.2

"Great room"

Rooms are tidy and of average size. Old, poorly-maintained rooms with poor furnishing and TVs. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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7.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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3.9

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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3.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.6

"Fantastic service"

Friendly service.

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8.5

"Great location"

Great location with excellent sightseeing.

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6.7

"Breakfast is average"

Breakfast is average.

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6.6

"Room is all right"

Large enough and decently clean rooms with complaints about maintenance and bathrooms. Excellent beds and great views.

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6.4

"Quite clean"

Room cleanliness is acceptable.

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3.7

"Value for money could be better"

Value for money could be better.

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3.3

"Complaints about WiFi"

Complaints about WiFi.

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