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1 Sublime Point Road , 2780, Blue Mountains, Australia

Review Score

Based on 9351 reviews

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8.2

Service

8.2

3886 reviews

Location

8.2

1083 reviews

Breakfast

7.7

808 reviews

Room

6.2

3255 reviews

Comfort

6.0

1023 reviews

Food

5.7

2138 reviews

Value for money

5.3

771 reviews

Cleanliness

5.1

872 reviews

WiFi

4.3

115 reviews

100% Verified Real Reviews

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8.2

"Fantastic service"

Service is friendly; housekeeping is average; management and reception are great. Service is professional and excellent childcare is available. Old, neglected rooms with uncomfortable beds, yet lovely views. Great concierge service. Recreation staff is nice. Room service could have been improved. Booking process should be better organized. Hotel security can be an issue. Shuttle service can be an issue.

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8.2

"Great location"

Great location. Not great access by car, with poorly rated parking. Centrally located, near restaurants, bars, and shopping. Affordable parking.

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7.7

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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6.2

"Room is all right"

Rooms are decently-clean, but maintenance is neglected with poor TV's and furnishings. Large rooms with great views, decent balconies, and so-so beds. Small rooms and poorly cleaned bathrooms. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

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6.0

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.7

"Food is all right"

Poorly rated dining experience, overall, with particularly disliked pork dishes. Restaurant menu is fine but pricey, and desserts and fruits are so-so. No good fish & seafood. Dining area is poorly cleaned and there were complaints about the vegetables. Beef dishes & steaks are all right. Bad snacks. Bad poultry dishes. Pizza is not the best. Bad pasta. Salads are ok. Poor vegetarian & vegan dishes. Soups do not taste good.

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5.3

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced. Internet is affordable. Acceptable breakfast prices. Affordable beverage prices.

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5.1

"Quite clean"

Rooms and pool are acceptably clean. Hotel facilities could use a good clean. The bathrooms and dining area need some cleaning. Wellness & sports facilities could use better cleaning.

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4.3

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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7.9

"Fantastic service"

Professional, friendly service, and great reception and management. Average wait staff and housekeeping. Great concierge service. Room service could have been improved. Booking process should be better organized.

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7.9

"Great location"

Well-located, although unfortunately the parking isn't easy.

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7.8

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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6.2

"Room is all right"

Acceptable beds, balconies, and cleanliness. Great views, but low quality air conditioning, televisions, and furnishing. Small rooms and poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

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5.6

"Food is all right"

Bad overall dining experience with a bad menu. Restaurant is poorly priced and cleaned. Desserts, fruits and side dishes are average.

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5.3

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Moderately clean hotel facilities.

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5.0

"Fairly good value for money"

Value for money could be better. Food is a bit overpriced. Internet is affordable. Acceptable breakfast prices.

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4.5

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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8.1

"Great location"

Well-located, although unfortunately the parking isn't easy. Shopping is ok.

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8.0

"Fantastic service"

Friendly service and great reception. Service is professional and excellent childcare is available. Recreation staff is nice. Great concierge service. Decent waitstaff and management. Room service could have been improved. Booking process should be better organized.

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7.5

"Great amenities"

Great buildings and decent entrance area. Nice grounds with great facilities for kids. Unspectacular architecture.

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7.0

"Tasty breakfast"

Decent and moderately priced breakfast.

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6.0

"Comfortable"

Spacious, somewhat comfortable rooms, with okay beds, but some complaints of noise.

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5.8

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Badly maintained and cleaned rooms with poor furnishings. Shower can be a problem.

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5.0

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Hotel facilities could use a good clean.

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4.7

"Food could be better"

Guests complain about the dining, with a poor menu and high prices. Desserts & fruits are ok. No good fish & seafood.

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4.1

"Value for money could be better"

Value for money could be better. Food is a bit overpriced. Acceptable breakfast prices.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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8.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.2

"Great location"

Great location.

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7.9

"Tasty breakfast"

Tasty breakfast.

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7.7

"Great amenities"

Nice building.

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6.9

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean.

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6.2

"Food is all right"

Food is all right.

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4.8

"Value for money could be better"

Value for money could be better.

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8.1

"Fantastic service"

Friendly service.

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8.1

"Great location"

Great location.

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7.6

"Tasty breakfast"

Tasty breakfast.

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6.5

"Room is all right"

Decent rooms with great views.

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5.7

"Comfortable"

Comfortable.

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5.6

"Food is all right"

Food is all right.

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5.5

"Fairly good value for money"

Fairly good value for money.

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