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Fairmont Resort Blue Mountains MGallery by Sofitel

  • hotel stars
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1 Sublime Point Road , 2780, Blue Mountains, Australia

Review score

Based on 1459 hotel review

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8.2

Location

8.4

280 reviews

Service

7.9

483 reviews

Breakfast

7.3

133 reviews

Amenities

7.1

282 reviews

Room

6.6

532 reviews

Value for money

5.3

134 reviews

Food

5.3

295 reviews

Cleanliness

4.3

123 reviews

WiFi

3.6

31 reviews

100% Verified Real Reviews

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8.4

"Great location"

Well-located hotel, although unfortunately the parking isn't easy. Good shopping and sightseeing.

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7.9

"Fantastic service"

Efficient, friendly service, but complaints about management. Reception, housekeeping and restaurant service were adequate. Recreation staff is nice. Room service could have been improved. Great concierge service. Smooth booking process. Great childcare.

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7.3

"Tasty breakfast"

Great and affordable breakfast.

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7.1

"Great amenities"

Good kids facilities but outdated. Okay buildings and entrance area. Unspectacular architecture. Lacking in outdoor sports facilities.

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6.6

"Room is all right"

Average rooms, poorly cleaned and maintained. Large rooms with great views, decent balconies, and so-so beds. Small rooms and poorly cleaned bathrooms. Old rooms with substandard TV's, furniture and air conditioning. Shower can be a problem. Kitchenette is acceptable.

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5.3

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced. Fair breakfast prices. Internet is affordable.

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5.3

"Food is all right"

Poor dining experience overall; decent menu, but restaurant is expensive. Desserts and fruits are delicious, snacks are less highly rated. No good fish & seafood. Dining area is poorly cleaned and there were complaints about the vegetables. Pizza is not the best.

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4.3

"Could use a good cleaning"

Unclean rooms and pool area. The bathrooms and dining area need some cleaning. Hotel facilities could use a good clean.

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3.6

"WiFi system needs upgrading"

Wifi quality could be improved. Internet is affordable.

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8.2

"Great location"

Well-located hotel, although unfortunately the parking isn't easy. Good shopping and sightseeing.

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7.5

"Fantastic service"

Service is welcoming but the reception is subpar. Service is quite professional and decent in the restaurant. Room service could have been improved.

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7.3

"Tasty breakfast"

Great and affordable breakfast.

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5.9

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Rooms are outdated, untidy, badly-maintained with substandard furniture. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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5.2

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced. Fair breakfast prices. Internet is affordable.

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5.2

"Food is all right"

Poor dining experience overall; decent menu, but restaurant is expensive.

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4.0

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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3.7

"WiFi system needs upgrading"

Wifi quality could be improved. Internet is affordable.

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8.6

"Great location"

Great location.

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7.6

"Fantastic service"

Reception is decent, with overall friendly and professional service. Recreation staff is nice. Great concierge service.

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7.4

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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6.8

"Ordinary amenities"

Average buildings with a nice entrance area. Nice grounds with great facilities for kids.

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6.6

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Untidy, poorly-kept rooms with poor furniture and bathrooms.

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5.3

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced. Internet is affordable. Acceptable breakfast prices.

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5.0

"Food is all right"

Guests complain about the dining, with a poor menu and high prices.

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4.1

"Could use a good cleaning"

Rooms could be cleaner. Hotel facilities could use a good clean.

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3.5

"WiFi system needs upgrading"

WiFi isn't great although it's reasonably priced.

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8.0

"Great location"

Great location.

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7.6

"Fantastic service"

Friendly service.

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7.1

"Tasty breakfast"

Tasty breakfast.

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7.0

"Great room"

Decent rooms with great views.

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7.0

"Great amenities"

Average hotel building.

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4.8

"Food could be better"

Food could be better.

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