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1 Sublime Point Road , 2780, Blue Mountains, Australia

Review Score

Based on 9089 reviews

heart

8.2

Service

8.1

3858 reviews

Location

8.0

1074 reviews

Breakfast

7.7

798 reviews

Room

6.3

3245 reviews

Food

5.6

2130 reviews

Value for money

5.5

766 reviews

Cleanliness

5.2

864 reviews

WiFi

4.5

109 reviews

100% Verified Real Reviews

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8.1

"Fantastic service"

Service is friendly; housekeeping is average; management and reception are great. Service is professional and excellent childcare is available. Old, neglected rooms with uncomfortable beds, yet lovely views. Great concierge service. Recreation staff is nice. Booking process should be better organized. Room service could have been improved. Shuttle service can be an issue.

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8.0

"Great location"

Great location. Not great access by car, with poorly rated parking. Good dining out, sightseeing, and okay shopping nearby. Affordable parking.

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7.7

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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6.3

"Room is all right"

Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C. Large rooms with great views, decent balconies, and so-so beds. Small rooms and poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Shower can be a problem.

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5.6

"Food is all right"

Poor dining experience with untidy dining area. Menu is not great. Food is pricey and snacks are subpar. Desserts, fruits and side dishes are average. Fish & seafood is acceptable. Untasty beef dishes & steak. Tasteless vegetables. Bad poultry dishes. Pizza is not the best. Bad pasta. Poor vegetarian & vegan dishes. Soups do not taste good.

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5.5

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced. Acceptable breakfast prices. Free internet. Affordable beverage prices.

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5.2

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

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4.5

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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7.8

"Great location"

Well-located, although unfortunately the parking isn't easy. Decent shopping and great sightseeing.

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7.7

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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7.7

"Fantastic service"

Reception and restaurant service are professional and friendly. Great concierge service. Booking process should be better organized. Room service could have been improved.

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6.2

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Small rooms and poorly cleaned bathrooms. Poor quality, old rooms with low rated A/C and furniture. Shower can be a problem.

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5.3

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced. Internet is affordable. Acceptable breakfast prices.

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5.1

"Food is all right"

Guests complain about the dining, with a poor menu and high prices. Great desserts & fruits. Side dishes are all right.

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4.9

"Could use a good cleaning"

Cleanliness is lacking in rooms and bathrooms. Hotel facilities could use a good clean.

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4.7

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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7.9

"Fantastic service"

Professional service and good reception. Recreation staff is nice. Great concierge service. Great childcare.

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7.7

"Great location"

Generally well-located with OK shopping options.

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7.5

"Great amenities"

Nice kids facilities. Okay buildings and entrance area.

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7.0

"Tasty breakfast"

Reasonably priced, tasty breakfasts.

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6.3

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Badly maintained and cleaned rooms with poor furnishings. Shower can be a problem.

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5.8

"Comfortable"

Spacious, somewhat comfortable rooms, with okay beds, but some complaints of noise.

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5.4

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Hotel facilities could use a good clean.

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5.1

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced. Acceptable breakfast prices.

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4.9

"Food could be better"

Guests complain about the dining, with a poor menu and high prices. Great desserts & fruits. Fish & seafood is acceptable.

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3.9

"Complaints about WiFi"

Complaints about WiFi.

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8.4

"Fantastic service"

Service is professional and friendly.

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8.2

"Great location"

Great location.

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8.0

"Tasty breakfast"

Tasty breakfast.

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7.5

"Great amenities"

Nice building.

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6.5

"Room is all right"

Decent beds and rooms, great views.

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5.6

"Food is all right"

Food is all right.

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8.2

"Fantastic service"

Friendly service.

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8.1

"Great location"

Great location.

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7.4

"Tasty breakfast"

Tasty breakfast.

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6.5

"Room is all right"

Decent rooms with great views.

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5.7

"Food is all right"

Food is all right.

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