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13 - 15 Hassall Street , 2150, Parramatta, Australia

Review Score

Based on 2195 reviews

heart

6.7

Bar and Beverages

10.0

7 reviews

Location

8.9

621 reviews

Service

7.3

332 reviews

Comfort

5.2

476 reviews

Amenities

3.8

281 reviews

Food

3.7

83 reviews

Room

3.6

1053 reviews

WiFi

3.6

52 reviews

Wellness Area

3.3

51 reviews

Vibe

3.1

158 reviews

Cleanliness

1.7

513 reviews

100% Verified Real Reviews

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10.0

"Bar is awesome"

Bar is awesome.

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8.9

"Great location"

Great location. Close to public transport and the train. Central location with great sightseeing, dining out and shopping. So-so car access and parking. Parking should be cheaper.

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7.3

"Fantastic service"

Friendly and professional staff, and great laundry service. Reception is OK but housekeeping is substandard. Great hotel security. Room service could have been improved.

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5.2

"Comfortable"

Comfortable enough, with large rooms and bathrooms. Rooms are noisy with inadequate air-conditioning and unsatisfactory beds.

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3.8

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice. Terrace is not particularly attractive.

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3.7

"Food could be better"

Poor dining experience with untidy dining area.

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3.6

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Poorly-maintained rooms with low rated beds, furniture, and TVs. Bathrooms are large but with substandard cleaning. Spacious rooms with excellent views. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

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3.6

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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3.3

"Wellness & sports facilities could be improved"

Wellness & sports facilities could use better cleaning. Fitness area can be optimized. Sauna not so nice.

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3.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Atmosphere could be friendlier. Luxurious Hotel.

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1.7

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area. Wellness & sports facilities could use better cleaning.

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8.7

"Great location"

Great location. Close to public transport and the train. Shopping, restaurants and bars in the area are great. Decent, but pricey, parking.

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6.9

"Service is adequate"

Reception and service are alright. Service is professional and friendly.

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4.8

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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3.7

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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3.6

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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3.5

"Room needs to be improved"

Untidy, outdated rooms with bad TV's and A/C. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Spacious rooms with excellent views. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

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3.4

"Food could be better"

Poor dining experience with untidy dining area.

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3.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish.

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1.6

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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9.3

"Great location"

Great location near lots of shopping. Close to public transport and the train. Decent, but pricey, parking.

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7.3

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.1

"Ordinary pool"

Ordinary pool.

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5.3

"Comfortable"

Comfortable enough, with large rooms and bathrooms. Rooms are noisy with inadequate air-conditioning and unsatisfactory beds.

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3.8

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

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3.8

"Food could be better"

Dining experience could be nicer.

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3.5

"Room needs to be improved"

Rooms have issues with cleanliness, uncomfortable beds, and poor A/C. Rooms seem aged and relatively shabby, with poor kitchenettes. Bathrooms are large but with substandard cleaning. Poorly furnished with bad TV's and balconies. Spacious rooms with excellent views. Shower can be a problem.

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3.3

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.3

"Complaints about WiFi"

Poor, over-priced WiFi.

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3.2

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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1.5

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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9.0

"Great location"

Great location with good parking availability. Close to shopping and the train.

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7.5

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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4.9

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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3.7

"Food could be better"

Food could be better.

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3.6

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

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3.5

"Room needs to be improved"

Untidy, outdated rooms with bad TV's and A/C. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Poorly reviewed kitchenettes and balconies. Spacious rooms with excellent views. Shower can be a problem.

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3.4

"Complaints about WiFi"

Wifi quality could be improved.

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3.3

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.2

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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1.9

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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