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13 - 15 Hassall Street , 2150, Parramatta, Australia

Review Score

Based on 2353 reviews

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6.6

Bar and Beverages

10.0

8 reviews

Location

8.8

624 reviews

Service

6.4

342 reviews

Comfort

5.0

512 reviews

Wellness Area

3.9

46 reviews

Room

3.2

1116 reviews

Vibe

2.9

153 reviews

Food

2.7

86 reviews

Amenities

2.2

271 reviews

WiFi

1.9

56 reviews

Cleanliness

1.6

560 reviews

100% Verified Real Reviews

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10.0

"Bar is awesome"

Bar is awesome.

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8.8

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Pricey, inconvenient parking. Reasonably accessible by car.

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6.4

"Service is adequate"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Laundry service can be improved. Room service could have been improved. Hotel security is ok.

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5.0

"Comfortable"

Poor beds, with complaints about A/C and noise. Spacious rooms and bathrooms.

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3.9

"Wellness & sports facilities could be improved"

Wellness & sports facilities could use better cleaning. Fitness area can be optimized.

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3.2

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Poorly-maintained rooms with low rated beds, furniture, and TVs. Bathrooms are large but with substandard cleaning. Spacious rooms with excellent views. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

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2.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier. Hotel could be more stylish.

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2.7

"Food could be better"

Poor dining experience with untidy dining area.

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2.2

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Terrace is not particularly attractive. Architecture not so nice.

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1.9

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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1.6

"Could use a good cleaning"

Unclean rooms and pool area. The bathrooms and dining area need some cleaning. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

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8.9

"Great location"

Great location near lots of shopping. Pricey, inconvenient parking. Close to public transport and the train.

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6.4

"Service is adequate"

Friendly service and acceptable reception.

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4.9

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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3.8

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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2.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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2.7

"Room needs to be improved"

Untidy, outdated rooms with bad TV's and A/C. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Spacious rooms with excellent views. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

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2.7

"Food could be better"

Dining experience could be nicer.

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2.1

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area.

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1.8

"Complaints about WiFi"

Complaints about WiFi.

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1.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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8.7

"Great location"

Great location. Close to public transport and the train. Shopping, restaurants and bars in the area are great. Pricey, inconvenient parking.

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6.0

"Service is adequate"

So-so, but friendly, service, but low rated reception.

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4.8

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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3.9

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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3.3

"Room needs to be improved"

Complaints about maintenance and cleanliness in rooms and bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Outdated rooms with poor kitchenettes, minibars and A/C. Spacious rooms with excellent views. Shower can be a problem.

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2.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish.

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2.6

"Food could be better"

Poor dining experience with untidy dining area.

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2.5

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

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1.8

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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9.0

"Great location"

Great location near lots of shopping. Close to the train station, but difficult to park.

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6.8

"Service is adequate"

Friendly service and acceptable reception.

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4.7

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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3.8

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.3

"Room needs to be improved"

Spacious but poorly cleaned bathrooms and rooms, with beds with comfort issues. Poorly-maintained rooms with bad TV's and kitchenettes. Subpar balconies, A/C, and furniture in outdated rooms. Shower can be a problem.

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2.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.8

"Food could be better"

Food could be better.

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2.1

"Amenities are not the best"

Hotel buildings could use some improvement.

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1.9

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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1.8

"Complaints about WiFi"

Wifi quality could be improved.

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8.5

"Great location"

Great location.

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3.0

"Room needs to be improved"

Room needs to be improved.

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