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13 - 15 Hassall Street , 2150, Parramatta, Australia

Review Score

Based on 2300 reviews

heart

6.7

Bar and Beverages

10.0

9 reviews

Location

8.9

641 reviews

Service

6.5

359 reviews

Comfort

4.8

515 reviews

Wellness Area

3.2

48 reviews

Vibe

3.1

155 reviews

Food

3.1

83 reviews

Room

3.0

1121 reviews

Amenities

2.4

271 reviews

WiFi

1.6

55 reviews

Cleanliness

1.5

549 reviews

100% Verified Real Reviews

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10.0

"Bar is awesome"

Bar is awesome.

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8.9

"Great location"

Great location. Close to public transport and the train. Centrally located, near restaurants, bars, and shopping. So-so car access and parking. Parking should be cheaper.

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6.5

"Service is adequate"

Reception and service are alright. Friendly, professional service, however housekeeping is less well rated. Standard laundry service. Room service could have been improved. Great hotel security.

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4.8

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms and bathrooms.

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3.2

"Wellness & sports facilities could be improved"

Wellness & sports facilities could use better cleaning. Fitness area can be optimized.

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3.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier. Hotel could be more stylish. Hotel is relatively luxurious.

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3.1

"Food could be better"

Poor dining experience with untidy dining area.

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3.0

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Poorly-maintained rooms with low rated beds, furniture, and TVs. Bathrooms are large but with substandard cleaning. Spacious rooms with excellent views. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

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2.4

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Adequate terrace. Architecture not so nice.

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1.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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1.5

"Could use a good cleaning"

Unclean rooms and pool area. The bathrooms and dining area need some cleaning. Hotel facilities could use a good clean. Wellness & sports facilities could use better cleaning.

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8.6

"Great location"

Great location. Shopping, restaurants and bars in the area are great. Close to public transport and the train. Pricey, inconvenient parking.

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6.2

"Service is adequate"

Reception and service are alright. Service is professional and friendly. Standard laundry service.

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4.7

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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3.5

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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3.3

"Room needs to be improved"

Complaints about maintenance and cleanliness in rooms and bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Outdated rooms with poor kitchenettes, minibars and A/C. Spacious rooms with excellent views. Shower can be a problem.

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2.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish.

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2.8

"Food could be better"

Poor dining experience with untidy dining area.

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2.5

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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1.8

"Complaints about WiFi"

Wifi quality could be improved.

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1.7

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean.

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9.1

"Great location"

Great location near lots of shopping. Close to public transport and the train. Decent, but pricey, parking.

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6.8

"Service is adequate"

Friendly service and acceptable reception.

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4.9

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms and bathrooms.

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3.2

"Food could be better"

Dining experience could be nicer.

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3.1

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.0

"Room needs to be improved"

Rooms have issues with cleanliness, uncomfortable beds, and poor A/C. Rooms seem aged and relatively shabby, with poor kitchenettes. Bathrooms are large but with substandard cleaning. Poorly furnished with bad TV's and balconies. Spacious rooms with excellent views. Shower can be a problem.

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2.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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2.4

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

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1.5

"Complaints about WiFi"

Complaints about WiFi.

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1.4

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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8.9

"Great location"

Great location with good parking availability. Close to shopping and the train.

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6.9

"Service is adequate"

Friendly service and acceptable reception.

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4.6

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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3.3

"Room needs to be improved"

Untidy, outdated rooms with bad TV's and A/C. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Poorly reviewed kitchenettes and balconies. Spacious rooms with excellent views. Shower can be a problem.

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3.2

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.1

"Food could be better"

Food could be better.

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3.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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2.4

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area. Elevator in need of updating.

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1.8

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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1.5

"Complaints about WiFi"

Wifi quality could be improved.

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