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13 - 15 Hassall Street , 2150, Parramatta, Australia

Review Score

Based on 2447 reviews

heart

6.7

Location

8.8

620 reviews

Service

6.6

360 reviews

Comfort

4.6

538 reviews

Room

3.6

1180 reviews

Vibe

3.3

162 reviews

WiFi

3.3

47 reviews

Wellness Area

3.0

49 reviews

Amenities

2.5

299 reviews

Food

2.4

97 reviews

Breakfast

2.0

6 reviews

Cleanliness

1.2

602 reviews

100% Verified Real Reviews

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8.8

"Great location"

Great location. Close to public transport and the train. Near downtown with great sightseeing and shopping. Pricey, inconvenient parking. Reasonably accessible by car.

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6.6

"Service is adequate"

Friendly, acceptably professional service. Complaints about housekeeping and reception. Standard laundry service. Hotel security is ok. Room service could have been improved.

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4.6

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms and bathrooms.

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3.6

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Poorly-maintained rooms with low rated beds, furniture, and TVs. Bathrooms are large but with substandard cleaning. Poorly reviewed kitchenettes and balconies. Spacious rooms with excellent views. Shower can be a problem.

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3.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier. Hotel is relatively stylish. Good for traveling with friends. Great for a wellness holiday. Good choice for a city trip.

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3.3

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.0

"Wellness & sports facilities could be improved"

Wellness & sports facilities could use better cleaning. Fitness area can be optimized. Sauna not so nice.

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2.5

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Terrace is not particularly attractive. Architecture not so nice.

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2.4

"Food could be better"

Poor dining experience with untidy dining area.

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2.0

"Breakfast can be improved"

Breakfast can be improved.

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1.2

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area. Wellness & sports facilities could use better cleaning.

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9.0

"Great location"

Good location with shopping nearby but poor access to parking. Close to public transport and the train.

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6.6

"Service is adequate"

Friendly service and acceptable reception.

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4.6

"More comfort would be nice"

Spacious but uncomfortable rooms with poor beds and A/C.

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3.5

"Room needs to be improved"

Spacious but poorly cleaned bathrooms and rooms, with beds with comfort issues. Poorly-maintained rooms with bad TV's and kitchenettes. Subpar balconies, A/C, and furniture in outdated rooms. Shower can be a problem.

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2.7

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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2.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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2.6

"Food could be better"

Food could be better.

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2.3

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area.

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1.3

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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8.7

"Great location"

Great location. Shopping, restaurants and bars in the area are great. Pricey, inconvenient parking. Close to public transport and the train.

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6.2

"Service is adequate"

Service is average, but very friendly.

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4.4

"More comfort would be nice"

Uncomfortable and noisy, but spacious, rooms with less than ideal beds.

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4.2

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Guests disliked the beds, furnishing, and TVs, and complained about bathroom cleanliness. Spacious rooms with excellent views. Poorly reviewed kitchenettes and balconies. Shower can be a problem.

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2.7

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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2.5

"Amenities are not the best"

Poorly reviewed buildings and an uninspiring entrance area.

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2.4

"Food could be better"

Food could be better.

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2.4

"Complaints about WiFi"

Wifi quality could be improved.

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1.5

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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9.0

"Great location"

Great location with good parking availability. Close to shopping and the train.

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6.8

"Service is adequate"

So-so, but friendly, service, but low rated reception.

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4.5

"More comfort would be nice"

Big rooms but uncomfortable with subpar beds.

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3.5

"Room needs to be improved"

Large but poorly cleaned rooms and bathrooms. Rooms seem aged and relatively shabby, with poor kitchenettes. Substandard furniture, beds and balcony. Shower can be a problem.

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2.9

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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2.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.3

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.1

"Complaints about WiFi"

Complaints about WiFi.

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1.6

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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