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Genting Highlands Resort , 69000, Ulu Klawang, Malaysia

Review Score

Based on 18646 reviews

heart

7.3

Location

8.2

1469 reviews

Service

5.6

1971 reviews

Room

4.3

4490 reviews

Breakfast

2.6

145 reviews

Comfort

2.5

2104 reviews

100% Verified Real Reviews

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8.2

"Great location"

Good location, close to public transport. Particularly good for shopping with average sightseeing options closeby. Reasonably accessible by car. City centre is hard to reach.

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5.6

"Service is adequate"

Relatively friendly and professional service. Reception and housekeeping are average, but management is not great. Recreation staff is ok. Room service could have been improved. Good shuttle service. Hotel security can be an issue. Average tour guide. Concierge service could be more helpful.

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4.3

"Room needs to be improved"

Small, badly maintained rooms with poor minibars. Great views from decent and clean enough rooms. Small but relatively clean bathrooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

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2.6

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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2.5

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. A bit too noisy and some complaints about the size of the bathrooms.

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8.0

"Awesome vibe"

Awesome vibe. Modern Hotel. Friendly atmosphere. Luxurious Hotel. Hotel is relatively stylish. Entrance area is not particularly attractive.

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7.7

"Great location"

Great location. Decent for sightseeing with lovely restaurants, bars and shopping nearby. Accessible by car, but parking is a hassle.

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6.1

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced. Internet is affordable.

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5.3

"Service is adequate"

Relatively friendly and professional service. Reception and housekeeping are average, but management is not great. Recreation staff is ok. Room service could have been improved. Good shuttle service.

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3.9

"Room needs to be improved"

Small, badly maintained rooms with poor minibars. Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C. Small but relatively clean bathrooms. Decent views from okay rooms. Shower can be a problem.

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2.7

"Breakfast can be improved"

Breakfast can be improved.

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2.6

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. A bit too noisy and some complaints about the size of the bathrooms.

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8.5

"Great location"

Excellent location and well priced parking. Particularly good for shopping with average sightseeing options closeby.

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5.7

"Service is adequate"

Decently friendly but unprofessional service at reception and housekeeping. Booking process should be better organized. Recreation staff is ok.

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4.4

"Room needs to be improved"

Small, badly maintained rooms with poor minibars. Decent rooms with okay views and beds. Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C. Small but relatively clean bathrooms. Shower can be a problem.

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3.2

"More comfort would be nice"

Small rooms with comfort and noise issues. Small rooms and poor A/C, but decent beds.

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2.3

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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8.5

"Great location"

Good location with some sightseeing.

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7.5

"Awesome vibe"

Awesome vibe. Friendly atmosphere.

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6.8

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced.

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6.0

"Service is adequate"

Friendly service and acceptable reception.

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4.6

"Room needs to be improved"

Rooms and bathrooms are small. Decent beds and views, and clean enough rooms.

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2.6

"More comfort would be nice"

Small suites with problems of comfort and noise. Average beds.

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