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Blvd. Kukulcan Km. 11 , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 1106 reviews

heart

7.8

Location

9.4

232 reviews

Beach

9.3

193 reviews

Service

8.0

391 reviews

Value for money

7.7

138 reviews

Breakfast

6.3

33 reviews

Food

5.9

232 reviews

Room

5.7

299 reviews

Comfort

4.9

94 reviews

Wellness Area

4.2

11 reviews

WiFi

3.4

47 reviews

100% Verified Real Reviews

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9.4

"Great location"

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Accessible by car, but parking is a hassle.

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9.3

"Beautiful beach"

Clean beach.

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8.0

"Fantastic service"

Friendly service overall, with especially great housekeeping and bar service. Reception and management are fine. Restaurant could offer better service. Great hotel security. Booking process is sufficient. Recreation staff could be nicer.

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7.7

"Best value for money"

Best value for money. Affordable food. Free internet.

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6.3

"Breakfast is average"

Breakfast is average.

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5.9

"Food is all right"

Decent food and menu. Well priced, excellent restaurant, but low rated dessert.

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5.7

"Room is all right"

Clean enough, with decent beds and poorer televisions and air conditioning. Rooms old and lacking maintenance with bad bathrooms but nice views. Decently sized rooms with okay minibars. Average balconies and furniture. Shower can be a problem.

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4.9

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Average-sized rooms with alright beds.

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4.2

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.4

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.6

"Great location"

Excellent location close to the beach.

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9.3

"Beautiful beach"

Beautiful beach.

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7.9

"Fantastic service"

Service is professional and friendly.

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7.4

"Best value for money"

Best value for money. Normally priced food.

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6.3

"Breakfast is average"

Breakfast is average.

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5.9

"Food is all right"

Decent food and menu. Normally priced food.

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5.7

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean. Poor maintenance in rooms and bathrooms.

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3.4

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Beautiful beach"

Clean beach.

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9.4

"Great location"

Great location.

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8.0

"Fantastic service"

Service is professional and friendly.

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7.7

"Best value for money"

Best value for money.

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6.0

"Breakfast is average"

Breakfast is average.

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5.8

"Food is all right"

Decent food and menu.

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5.2

"Room is all right"

Rooms are quite clean and beds are standard.

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4.1

"More comfort would be nice"

Okay beds but not comfortable overall.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Great location.

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7.9

"Fantastic service"

Fantastic service.

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5.5

"Room is all right"

Room is all right.

Photos from travellers