cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

Blvd. Kukulcan Km. 11 , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 1507 reviews

heart

7.9

Location

9.2

250 reviews

Breakfast

8.4

36 reviews

Service

7.5

473 reviews

Wellness Area

5.9

15 reviews

Room

5.3

323 reviews

Food

5.0

253 reviews

Comfort

4.8

114 reviews

WiFi

2.9

52 reviews

100% Verified Real Reviews

grey circle

9.2

"Great location"

Good location, close to public transport. Excellent location with good bars, restaurants, shopping and beaches nearby. Good car access, but so-so parking.

grey circle

8.4

"Tasty breakfast"

Tasty breakfast.

grey circle

7.5

"Fantastic service"

Friendly and professional service, with outstanding housekeepers and bar staff. Decent management, reception, and restaurant service. Recreation staff could be nicer. Hotel security is ok. Booking process should be better organized.

grey circle

5.9

"Sufficient wellness & sports facilities"

Fitness area is subpar but wellness area/options are acceptable.

grey circle

5.3

"Room is all right"

So-so beds and rooms, but balconies are nice with great views. Guests complain about bathrooms, minibars, and general room maintenance. Outdated room and furniture, and problems with the A/C. Shower can be a problem.

grey circle

5.0

"Food is all right"

Bad overall dining experience with a bad menu. Food reasonably-priced with good desserts. Bad snacks. Pizza is not the best.

grey circle

4.8

"More comfort would be nice"

Adequate beds but noisy rooms lacking in comfort, inadequately air-conditioned.

grey circle

2.9

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

9.4

"Great location"

Excellent location close to the beach.

grey circle

9.2

"Beautiful beach"

Beautiful beach.

grey circle

8.4

"Tasty breakfast"

Tasty breakfast.

grey circle

7.7

"Clean"

Relatively clean rooms.

grey circle

7.6

"Fantastic service"

Service is professional and friendly.

grey circle

5.6

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Poor maintenance in rooms and bathrooms.

grey circle

5.4

"Comfortable"

Large rooms with average comfort and standard beds.

grey circle

5.1

"Food is all right"

Poor menus and okay food.

grey circle

2.9

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

9.3

"Beautiful beach"

Clean beach.

grey circle

9.3

"Great location"

Great location.

grey circle

7.8

"Best value for money"

Best value for money.

grey circle

7.8

"Tasty breakfast"

Tasty breakfast.

grey circle

7.5

"Fantastic service"

Friendly service.

grey circle

4.7

"Food could be better"

Food and menu are not highly reviewed.

grey circle

4.6

"Room needs to be improved"

Room needs to be improved. Rooms are quite clean and beds are standard.

grey circle

4.2

"More comfort would be nice"

Beds are OK, but rooms generally uncomfortable and noisy.

grey circle

3.5

"Complaints about WiFi"

Wifi quality could be improved.

Photos from travellers