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Blvd. Kukulcan Km. 11 , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 1251 reviews

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8.0

Beach

9.1

204 reviews

Location

9.0

243 reviews

Value for money

8.0

137 reviews

Breakfast

7.8

34 reviews

Service

7.6

429 reviews

Food

5.4

231 reviews

Room

5.2

316 reviews

Wellness Area

4.8

15 reviews

Comfort

4.3

107 reviews

WiFi

3.2

46 reviews

100% Verified Real Reviews

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9.1

"Beautiful beach"

Clean beach.

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9.0

"Great location"

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Easy car access but inadequate parking.

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8.0

"Best value for money"

Best value for money. Normally priced food. Fair breakfast prices.

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7.8

"Tasty breakfast"

Great and affordable breakfast.

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7.6

"Fantastic service"

Friendly and professional service, with outstanding housekeepers and bar staff. Reception and management are fine. Restaurant could offer better service. Hotel security is ok. Booking process should be better organized. Recreation staff could be nicer.

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5.4

"Food is all right"

Good dining experience, with decent prices and food. Guests unimpressed by menu and desserts.

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5.2

"Room is all right"

Rooms acceptably clean, but needing maintenance, with poor bathrooms. Guests disliked the beds, furniture, minibar, and A/C. Spacious rooms with charming balconies. Shower can be a problem.

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4.8

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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4.3

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Spacious rooms.

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3.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Excellent location close to the beach.

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9.1

"Beautiful beach"

Beautiful beach.

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7.7

"Tasty breakfast"

Tasty breakfast.

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7.6

"Best value for money"

Best value for money.

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7.4

"Fantastic service"

Service is professional and friendly.

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5.6

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Poor maintenance in rooms and bathrooms.

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5.6

"Food is all right"

Decent food and menu.

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5.1

"Comfortable"

Large rooms with average comfort and standard beds.

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3.3

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Beautiful beach"

Clean beach.

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9.2

"Great location"

Great location.

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8.1

"Great pool"

Great pool.

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8.1

"Best value for money"

Best value for money.

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7.8

"Fantastic service"

Friendly service.

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7.3

"Tasty breakfast"

Tasty breakfast.

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5.4

"Food is all right"

Poor menus and okay food.

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4.9

"Room needs to be improved"

Moderately clean, but low rated rooms and beds.

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3.7

"Complaints about WiFi"

Wifi quality could be improved.

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3.4

"More comfort would be nice"

Uncomfortable, noisy rooms with poor beds.

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8.9

"Great location"

Great location.

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7.6

"Fantastic service"

Fantastic service.

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5.1

"Room is all right"

Room is all right.

Photos from travellers