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Steintorplatz 3, 20099, Hamburg, Germany

Review score

Based on 6604 hotel review

heart

7.8

Location

9.6

2094 reviews

WiFi

8.6

199 reviews

Wellness Area

8.5

6 reviews

Bar and Beverages

8.1

264 reviews

Vibe

8.0

578 reviews

Amenities

7.5

458 reviews

Service

7.2

1391 reviews

Value for money

6.4

620 reviews

Breakfast

5.6

360 reviews

Room

4.6

2252 reviews

Comfort

3.7

1518 reviews

100% Verified Real Reviews

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9.6

"Great location"

Great location. Close to public transport and the train. Central location with great sightseeing, dining out and shopping. Good car access, but so-so parking.

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8.6

"Good internet service"

Good wifi quality. Free internet.

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8.5

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.1

"Bar is awesome"

Nice bar with tasty alcoholic drinks. Standard beverage prices. Pool bar needs better service.

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8.0

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Modern Hotel. Stylish hotel. Pleasant entrance area. Hotel is fairly plain. Fine for a budget trip. Good for traveling with friends. Suitable for solo travelers.

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7.5

"Great amenities"

Good handicap accessible facilities. New facilities with a great entrance area. Beautiful architecture. Elevator in need of updating. Pleasant hotel grounds.

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7.2

"Fantastic service"

Service is generally friendly, although bar service is poor. General service, restaurant service and reception are decent. Great hotel security. Housekeeping can be a problem. Smooth booking process. Recreation staff is nice.

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6.4

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Free internet. Normally priced food. Standard beverage prices.

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5.6

"Breakfast is average"

Breakfast is decent but expensive.

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4.6

"Room needs to be improved"

Small, badly maintained rooms with poor minibars. Small but relatively clean bathrooms. Rooms are clean, with average furniture, but great beds and views. Shower can be a problem. Substandard bathrooms, televisions, and air conditioning. New rooms.

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3.7

"More comfort would be nice"

Problems with room size, comfort, and A/C. Excellent beds, decently quiet.

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9.6

"Great location"

Great location with good access by car. Close to public transport and the train. Central location with great sightseeing, dining out and shopping.

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8.6

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Modern Hotel. Pleasant entrance area. Stylish hotel. Hotel is fairly plain.

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8.3

"Good internet service"

Good wifi quality. Free internet.

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8.2

"Bar is awesome"

Bar is awesome.

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7.6

"Great amenities"

New facilities with a great entrance area. Beautiful architecture.

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7.4

"Fantastic service"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Great hotel security.

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5.6

"Breakfast is average"

Breakfast is decent but expensive.

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4.5

"Room needs to be improved"

Poorly-maintained rooms with subpar kitchenettes. The rooms and bathrooms could be larger and the A/C is lacking, but the beds are great. Great views from new, clean, and decently furnished rooms. Shower can be a problem.

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3.8

"More comfort would be nice"

Small rooms with comfort and noise issues. Lovely beds, but substandard room maintenance with poor A/C.

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9.5

"Great location"

Great, central location, and okay parking. Close to public transport and the train.

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8.7

"Good internet service"

Good wifi quality.

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8.0

"Bar is awesome"

Bar is awesome.

grey circle

7.8

"Awesome vibe"

Awesome vibe. Modern Hotel. Friendly atmosphere. Stylish hotel. Hotel is fairly plain. Pleasant entrance area.

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7.5

"Great amenities"

New facilities with a great entrance area.

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7.0

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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6.1

"Fairly good value for money"

Fairly good value for money. High priced breakfast.

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5.4

"Breakfast is average"

Breakfast is decent but expensive.

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4.0

"Room needs to be improved"

Poorly maintained, little room with inadequate air conditioners and televisions. Small rooms and poorly cleaned bathrooms. Clean, new rooms, great beds, and so-so furniture. Shower can be a problem.

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3.0

"More comfort would be nice"

Problems with room size, comfort, and A/C. Comfortable beds.

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9.5

"Great location"

Near city centre in a great location. Close to public transport and the train.

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7.8

"Awesome vibe"

Awesome vibe. Friendly atmosphere.

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7.5

"Great amenities"

Nice building.

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7.1

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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5.8

"Breakfast is average"

Breakfast is average.

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4.0

"Room needs to be improved"

Furniture is alright, but rooms are poorly maintained, with inadequate A/C. Great beds and clean, but small, rooms and bathrooms. Shower can be a problem.

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3.6

"More comfort would be nice"

Problems with room size, comfort, and A/C. Excellent beds, decently quiet.

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9.6

"Great location"

Great location, close to the train station.

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7.3

"Fantastic service"

Fantastic service.

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6.8

"Fairly good value for money"

Fairly good value for money.

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4.7

"Room needs to be improved"

Small rooms with low rated bathrooms.

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3.7

"More comfort would be nice"

Small and uncomfortable rooms.

Photos from travellers