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Steintorplatz 3, 20099, Hamburg, Germany

Review Score

Based on 6931 reviews

heart

7.8

Location

9.6

2167 reviews

Wellness Area

9.2

6 reviews

WiFi

8.3

186 reviews

Service

7.4

1442 reviews

Amenities

7.3

461 reviews

Breakfast

6.3

397 reviews

Value for money

6.2

664 reviews

Room

4.1

2346 reviews

Comfort

3.6

1615 reviews

100% Verified Real Reviews

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9.6

"Great location"

Great location. Close to public transport and the train. Central location with great sightseeing, dining out and shopping. Good car access, but so-so parking. Sufficient access to airport.

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9.2

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.3

"Good internet service"

Good wifi quality. Free internet.

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7.4

"Fantastic service"

Lacking housekeeping and poor restaurant service, but friendly service overall. Management and reception are decent and somewhat professional. Great hotel security. Booking process should be better organized. Standard laundry service. Room service could have been improved.

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7.3

"Great amenities"

New facilities, including great outdoor sports. Great hotel grounds with a beautiful entrance area. Beautiful architecture. Elevator is ok. Adequate terrace. Good handicap accessible facilities.

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6.3

"Breakfast is average"

Breakfast is decent but expensive.

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6.2

"Fairly good value for money"

Fairly good value for money. Pricey breakfast and dining. Free internet. Beverages could be cheaper.

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4.1

"Room needs to be improved"

Poorly-maintained rooms with subpar furniture and TVs. Small rooms and poorly cleaned bathrooms. Small rooms with subpar A/C, minibars, and kitchenettes. Tidy, modern rooms with great beds and excellent views. Shower can be a problem.

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3.6

"More comfort would be nice"

Problems with room size, comfort, and A/C. Comfortable beds.

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9.6

"Great location"

Great location with good access by car. Close to public transport and the train. Near downtown with great sightseeing and shopping.

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8.5

"Bar is awesome"

Bar is awesome.

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8.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Modern Hotel. Stylish hotel. Pleasant entrance area.

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8.1

"Good internet service"

Good wifi quality. Free internet.

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7.4

"Great amenities"

Great hotel buildings and entrance area. Beautiful architecture.

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7.3

"Fantastic service"

Friendly but only somewhat professional service with okay reception and poor housekeeping. Great hotel security.

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6.4

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Free internet.

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6.0

"Breakfast is average"

Breakfast is decent but expensive.

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4.1

"Room needs to be improved"

Poor maintenance and small rooms and bathrooms. Tidy, modern rooms with comfortable beds. Shower can be a problem. Complaints about furnishing, kitchenettes, and A/C.

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3.6

"More comfort would be nice"

Problems with room size, comfort, and A/C. Excellent beds, decently quiet.

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9.6

"Great location"

Awesome location near city centre, but inconvenient parking. Close to public transport and the train.

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8.5

"Good internet service"

Good wifi quality.

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7.3

"Great amenities"

Nice building.

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7.0

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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5.9

"Fairly good value for money"

Fairly good value for money. High priced breakfast.

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5.6

"Breakfast is average"

Breakfast is decent but expensive.

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3.3

"Room needs to be improved"

Poorly-maintained, small rooms with subpar TV's and furniture. Small rooms and poorly cleaned bathrooms. Tidy, modern rooms with comfortable beds. Shower can be a problem.

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3.0

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Excellent beds, decently quiet.

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9.4

"Great location"

Near city centre in a great location. Close to public transport and the train.

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7.6

"Great amenities"

Nice building.

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7.0

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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6.5

"Fairly good value for money"

Fairly good value for money.

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6.4

"Breakfast is average"

Breakfast is average.

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4.0

"Room needs to be improved"

Poorly kept up rooms with complaints about furnishing and bathroom size. Clean, but small, rooms, great beds, and inadequate A/C. Shower can be a problem.

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3.5

"More comfort would be nice"

Problems with room size, comfort, and A/C. Excellent beds, decently quiet.

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9.5

"Great location"

Great location.

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5.9

"Fairly good value for money"

Fairly good value for money.

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3.9

"Room needs to be improved"

Room needs to be improved.

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3.4

"More comfort would be nice"

Lacking in comfort, but noise level is acceptable.

Photos from travellers