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123 COLLINS STREET , 3000, Melbourne, Australia

Review Score

Based on 3772 reviews

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9.0

Location

9.7

678 reviews

Wellness Area

8.9

108 reviews

Service

8.6

894 reviews

Breakfast

8.5

226 reviews

Food

7.9

242 reviews

Amenities

7.1

267 reviews

Room

7.0

978 reviews

Comfort

6.7

488 reviews

Value for money

5.4

165 reviews

WiFi

2.5

35 reviews

100% Verified Real Reviews

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9.7

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Good accessibility by car. Parking should be cheaper.

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8.9

"Great wellness & sports facilities"

Great fitness area, sauna and wellness.

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8.6

"Fantastic service"

Friendly and professional service, with great reception but subpar housekeeping. Decent waitstaff and management. Room service is average. Great concierge service. Pool bar needs better service. Recreation staff is nice. Great valet service.

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8.5

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.9

"Delicious food"

Great menu with excellent food, especially dessert. Acceptably priced but badly cleaned restaurant, for a missable dining experience. Vegetables are average. Delicious beef dishes & steak.

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7.1

"Great amenities"

Hotel buildings are impressive, particularly the entrance area, and surroundings are beautiful. Architecture not so nice. Elevator in need of updating. Facilities in need of refurbishment. Adequate meeting & event facilities.

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7.0

"Great room"

Excellent rooms with wonderful beds. Great views, but older rooms with some complaints about A/C. Bathrooms are large but with substandard cleaning. Decent kitchenettes and average room cleanliness. Badly maintained rooms with subpar minibars and TVs. Shower can be a problem.

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6.7

"Comfortable"

Fairly comfortable, yet noisy rooms with poor A/C. Comfortable beds and spacious bathrooms.

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5.4

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Normally priced food.

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2.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.5

"Great location"

Great location with good parking availability. Great sightseeing, restaurants and shopping nearby.

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8.8

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.4

"Tasty breakfast"

Tasty breakfast.

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8.3

"Fantastic service"

Efficient, friendly service with a nice reception. Great concierge service. Room service is average.

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7.3

"Great room"

Great rooms, with comfortable beds and lovely views. Decent but outdated rooms with inadequate A/C. Large, so-so bathroom. Shower can be a problem.

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6.9

"Comfortable"

Fairly comfortable, yet noisy rooms with poor A/C. Comfortable beds and spacious bathrooms.

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5.5

"Fairly good value for money"

Fairly good value for money.

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3.1

"Complaints about WiFi"

Wifi quality could be improved.

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9.7

"Great location"

Great location. Good shopping and sightseeing.

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8.7

"Tasty breakfast"

Tasty breakfast.

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8.1

"Fantastic service"

Efficient, friendly service with a nice reception. Room service is average.

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6.8

"Room is all right"

Decently clean rooms with okay bathrooms. Amply-sized rooms with excellent beds and superb views.

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5.1

"Fairly good value for money"

Fairly good value for money.

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9.8

"Great location"

Great location.

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9.1

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.2

"Tasty breakfast"

Tasty breakfast.

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8.2

"Fantastic service"

Service is professional and friendly.

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6.5

"Standard bar"

Standard bar.

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6.2

"Room is all right"

Beds and views are impressive, but cleanliness just so-so. Rooms in need of maintenance, with poorly rated bathrooms and furniture.

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4.9

"Value for money could be better"

Value for money could be better.

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9.7

"Great location"

Great location.

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8.6

"Fantastic service"

Fantastic service.

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6.6

"Room is all right"

Spacious rooms.

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