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123 COLLINS STREET , 3000, Melbourne, Australia

Review Score

Based on 3431 reviews

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9.0

Location

9.7

666 reviews

Wellness Area

9.0

96 reviews

Service

8.8

913 reviews

Breakfast

8.6

216 reviews

Amenities

7.6

262 reviews

Room

7.2

960 reviews

Comfort

6.8

480 reviews

Value for money

5.9

161 reviews

WiFi

4.0

30 reviews

100% Verified Real Reviews

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9.7

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Decent, but pricey, parking. Close to public transport and the train. Good accessibility by car.

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9.0

"Great wellness & sports facilities"

Great fitness area, sauna and wellness.

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8.8

"Fantastic service"

Professional and friendly staff at reception, but substandard management. Average wait staff and housekeeping. Room service could have been improved. Great concierge service. Pool bar needs better service. Great valet service.

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8.6

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.6

"Great amenities"

Great hotel buildings and entrance area. Grounds are fine, but with outdated facilities. Elevator in need of updating. Meeting & event facilities should be improved.

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7.2

"Great room"

Big rooms with great beds and views, acceptably clean. Bathrooms are large but with substandard cleaning. Inadequate minibars in older, poorly-maintained rooms. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

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6.8

"Comfortable"

Fairly comfortable, yet noisy rooms with poor A/C. Spacious rooms and bathrooms, and comfortable beds.

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5.9

"Fairly good value for money"

Fairly good value for money. Pricey breakfast and dining. Free internet.

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4.0

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.4

"Great location"

Well-located, although unfortunately the parking isn't easy. Great sightseeing, restaurants and shopping nearby.

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8.9

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.7

"Fantastic service"

Efficient, friendly service with a nice reception. Great concierge service. Room service is average.

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8.5

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.4

"Great room"

Great rooms, with comfortable beds and lovely views. Large, so-so bathroom. Poor quality, old rooms with low rated A/C and furniture. Room cleanliness is acceptable.

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7.1

"Rather comfortable"

Very comfortable with excellent beds and big bathrooms. Deficient A/C and too noisy rooms.

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5.8

"Fairly good value for money"

Fairly good value for money. High priced breakfast.

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4.6

"Complaints about WiFi"

Complaints about WiFi.

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9.7

"Great location"

Great location. Good shopping and sightseeing.

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8.8

"Tasty breakfast"

Tasty breakfast.

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8.1

"Fantastic service"

Efficient, friendly service with a nice reception. Room service could have been improved.

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6.3

"Room is all right"

Clean enough but poorly maintained rooms with decent bathrooms. Amply-sized rooms with excellent beds and superb views.

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5.4

"Fairly good value for money"

Fairly good value for money.

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9.8

"Great location"

Great location.

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9.2

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.4

"Fantastic service"

Service is professional and friendly.

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8.3

"Tasty breakfast"

Tasty breakfast.

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6.7

"Standard bar"

Standard bar.

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6.4

"Room is all right"

Acceptably clean rooms, but needing maintenance with bad furniture. Large rooms with great views, nice beds, and decent bathrooms.

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5.6

"Fairly good value for money"

Fairly good value for money.

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9.7

"Great location"

Great location with good access by car.

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8.7

"Fantastic service"

Friendly service.

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7.1

"Great room"

Spacious rooms with excellent beds and average bathrooms.

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