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123 COLLINS STREET , 3000, Melbourne, Australia

Review Score

Based on 3301 reviews

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9.0

Location

9.7

660 reviews

Wellness Area

9.1

96 reviews

Service

8.8

881 reviews

Breakfast

8.7

215 reviews

Food

8.0

228 reviews

Amenities

7.7

273 reviews

Room

7.4

909 reviews

Cleanliness

7.2

165 reviews

Value for money

6.2

157 reviews

WiFi

5.3

33 reviews

100% Verified Real Reviews

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9.7

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Decent, but pricey, parking. Close to public transport and the train. Good accessibility by car.

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9.1

"Great wellness & sports facilities"

Great fitness area, sauna and wellness.

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8.8

"Fantastic service"

Restaurant service is friendly and professional. Room service is average. Great concierge service. Management should be more attentive. Great valet service. Pool bar needs better service. Booking process is sufficient. Recreation staff is ok.

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8.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.0

"Delicious food"

Good menu, good food, desserts, fruits, and snacks. Dining disappointed some guests in quality and price. Tasty vegetables. Beef dishes & steaks are all right.

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7.7

"Great amenities"

Great buildings with exceptional entrance area, but outdated facilities. Beautiful architecture. Elevator in need of updating. Adequate meeting & event facilities.

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7.4

"Great room"

Clean rooms with wonderful beds and stunning views. Bathrooms are large but with substandard cleaning. Outdated, badly maintained rooms with poor furniture. Substandard bathrooms, televisions, and air conditioning. Shower can be a problem.

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7.2

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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6.2

"Fairly good value for money"

Fairly good value for money. Pricey breakfast and dining. Free internet.

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5.3

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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9.6

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Decent, but pricey, parking.

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9.1

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.5

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.5

"Fantastic service"

Reception is decent, with overall friendly and professional service. Great concierge service. Room service is average.

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7.4

"Great room"

Amply-sized rooms with excellent beds and superb views. Large, so-so bathroom. Poor quality, old rooms with low rated A/C and furniture. Shower can be a problem.

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6.0

"Fairly good value for money"

Fairly good value for money. High priced breakfast.

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5.8

"Regular internet service"

Average wifi quality.

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9.7

"Great location"

Great location near lots of shopping.

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8.8

"Tasty breakfast"

Tasty breakfast.

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8.4

"Fantastic service"

Service is professional and friendly. Room service is average.

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6.9

"Room is all right"

Rooms and bathrooms are okay, but poorly maintained. Clean, spacious rooms, comfortable beds, and good views.

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5.8

"Fairly good value for money"

Fairly good value for money.

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9.8

"Great location"

Great location.

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9.1

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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8.4

"Tasty breakfast"

Tasty breakfast.

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8.2

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.1

"Bar is awesome"

Bar is awesome.

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6.6

"Room is all right"

Views are nice; rooms are relatively clean; bathrooms are average. Comfortable beds. Poorly maintained rooms with low quality furniture.

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5.8

"Fairly good value for money"

Fairly good value for money.

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9.7

"Great location"

Great location near lots of shopping.

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8.8

"Fantastic service"

Friendly service.

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7.0

"Great room"

Rooms are standard overall, but very spacious with comfortable beds.

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6.4

"Comfortable"

Decently comfortable, spacious rooms with great beds.

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