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BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 3318 reviews

heart

6.9

Beach

9.0

316 reviews

Location

7.8

497 reviews

Value for money

5.7

352 reviews

Service

5.0

1089 reviews

Food

5.0

769 reviews

Breakfast

4.4

42 reviews

Bar and Beverages

4.2

147 reviews

Cleanliness

4.1

265 reviews

Wellness Area

3.9

18 reviews

Room

3.1

885 reviews

WiFi

2.9

175 reviews

Comfort

2.4

313 reviews

100% Verified Real Reviews

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9.0

"Beautiful beach"

Clean beach.

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7.8

"Great location"

Great location. Close to the city centre, the beach, restaurants, and bars, with fantastic sightseeing. Not great access by car, with poorly rated parking. Parking should be cheaper.

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5.7

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

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5.0

"Service is adequate"

Complaints about quality and professionalism of management and reception. Service is relatively friendly. Recreation staff is nice. Decent housekeeping, but poor restaurant service. Pool bar needs better service. Room service could have been improved. Great concierge service. Hotel security can be an issue. Service at the pool/beach should be improved.

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5.0

"Food is all right"

Poor dining experience, largely due to dirty a dining area and poor sides. Desserts are OK, but menu is generally poorly rated. Well-priced restaurant with great steak. Good snacks. Fish & seafood is acceptable.

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4.4

"Breakfast can be improved"

Breakfast can be improved.

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4.2

"Bar could improve"

Poor bar with subpar drinks. Pool bar needs better service. Affordable beverage prices.

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4.1

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities.

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3.9

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.1

"Room needs to be improved"

Poorly maintained and cleaned rooms. Outdated rooms with poor kitchenettes, minibars and A/C. Small rooms and poorly cleaned bathrooms. Guests complain about the furniture, balconies, beds, and TVs. Okay-sized rooms with good views. Shower can be a problem.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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2.4

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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8.7

"Beautiful beach"

Beautiful beach.

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7.9

"Great pool"

Great pool.

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7.9

"Great location"

Great location.

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5.8

"Ordinary amenities"

Great grounds and decent buildings.

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5.8

"Fairly good value for money"

Fairly good value for money. Affordable food. Relatively high internet cost.

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5.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.3

"Food is all right"

Poor menus and okay food. Affordable food.

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4.6

"Bar could improve"

Poor bar with subpar drinks.

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4.5

"Could use a good cleaning"

Rooms could be cleaner.

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4.5

"Service could be improved"

Service is described as unprofessional, with mediocre housekeeping and poor reception. Service is relatively friendly.

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3.0

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Poorly-maintained rooms with problem bathrooms, beds, and A/C.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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2.0

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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9.1

"Beautiful beach"

Beautiful beach.

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7.9

"Great location"

Great location.

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6.0

"Ordinary amenities"

Great grounds and decent buildings.

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5.5

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.4

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly. Recreation staff is nice.

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5.3

"Food is all right"

Food is all right.

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4.4

"Breakfast can be improved"

Breakfast can be improved.

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3.7

"Could use a good cleaning"

Rooms could be cleaner.

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3.4

"Room needs to be improved"

Great views, but untidy rooms with poor beds and bathrooms. Average sized rooms, but lacking maintenance with poorly rated furniture and A/C.

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3.0

"More comfort would be nice"

Rooms are moderately-sized but uncomfortable with poor beds and air conditioning.

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2.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.3

"Great pool"

Great pool.

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7.7

"Great location"

Great location.

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5.4

"Service is adequate"

Service is relatively friendly.

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5.4

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.3

"Food is all right"

Food is all right.

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3.3

"Room needs to be improved"

Room needs to be improved.

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3.1

"More comfort would be nice"

More comfort would be nice.

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3.0

"Complaints about WiFi"

Poor, over-priced WiFi.

Photos from travellers