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BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 3135 reviews

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7.1

Beach

9.4

307 reviews

Location

8.0

491 reviews

Value for money

5.8

336 reviews

Breakfast

5.8

40 reviews

Food

5.5

760 reviews

Service

5.4

1053 reviews

Bar and Beverages

5.0

140 reviews

WiFi

4.2

175 reviews

Cleanliness

4.2

270 reviews

Room

3.9

850 reviews

Comfort

3.5

304 reviews

Wellness Area

2.7

15 reviews

100% Verified Real Reviews

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9.4

"Beautiful beach"

Clean beach.

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8.0

"Great location"

Good location, close to public transport. Excellent location with good bars, restaurants, shopping and beaches nearby. Not great access by car, with poorly rated parking. Medium distance to city centre.

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5.8

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

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5.8

"Breakfast is average"

Breakfast is average.

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5.5

"Food is all right"

Average dining experience. Guests dislike the cleanliness and menus in the restaurant. Well-priced restaurant with great steak. Okay dessert, fruits, and snacks. No good fish & seafood.

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5.4

"Service is adequate"

Poorly-managed, moderately professional staff and housekeeping. Complaints about the reception staff, but the service is somewhat friendly. Recreation staff is nice. Pool bar needs better service. Room service could have been improved. Booking process should be better organized. Hotel security can be an issue. Great concierge service. Pool/beach service is ok.

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5.0

"Standard bar"

Bar could improve. Standard alcoholic drinks. Pool bar needs better service. Affordable beverage prices.

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4.2

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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4.2

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities. Moderately clean pool area.

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3.9

"Room needs to be improved"

Rooms okay sized, but poorly cleaned with subpar beds. Rooms are outdated and not well-kept with poor balconies and A/C. Small rooms and poorly cleaned bathrooms. TV's and minibars are poor. Great view. Rooms have average kitchenettes and furniture. Shower can be a problem.

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3.5

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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2.7

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.3

"Beautiful beach"

Beautiful beach.

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8.2

"Great pool"

Great pool.

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7.7

"Great location"

Great location.

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5.9

"Ordinary amenities"

Average hotel building.

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5.9

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.8

"Food is all right"

Decent food and menu.

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5.5

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Hotel is relatively luxurious.

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5.0

"Service is adequate"

Service is described as unprofessional, with mediocre housekeeping and poor reception. Service is relatively friendly.

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5.0

"Standard bar"

Bar could improve. Standard alcoholic drinks.

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4.5

"Could use a good cleaning"

Rooms could be cleaner.

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3.9

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Average-sized rooms, poorly maintained with subpar beds and bathrooms.

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3.9

"Complaints about WiFi"

Poor, over-priced WiFi.

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3.0

"More comfort would be nice"

Rooms are moderately-sized but uncomfortable with poor beds and air conditioning.

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9.5

"Beautiful beach"

Beautiful beach.

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8.0

"Great location"

Great location.

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5.8

"Food is all right"

Poor menus and okay food.

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5.8

"Service is adequate"

Fairly friendly, professional staff, but complaints about reception. Recreation staff is nice.

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5.7

"Breakfast is average"

Breakfast is average.

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5.7

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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4.1

"Room needs to be improved"

Poorly cleaned and maintained rooms and poor bathrooms, but great views. Beds are OK, as is the room size, but A/C and furnishings are lacking.

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3.9

"Could use a good cleaning"

Rooms could be cleaner.

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3.8

"More comfort would be nice"

Some problems with A/C and room comfort. Average-sized rooms with alright beds.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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9.5

"Beautiful beach"

Beautiful beach.

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8.4

"Great pool"

Great pool.

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7.9

"Great location"

Great location.

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5.9

"Service is adequate"

Service is relatively friendly.

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5.7

"Food is all right"

Food is all right.

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5.5

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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4.2

"Complaints about WiFi"

Poor, over-priced WiFi.

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4.1

"More comfort would be nice"

More comfort would be nice.

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4.0

"Room needs to be improved"

Room needs to be improved.

Photos from travellers