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BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 5551 reviews

heart

7.4

Beach

8.5

475 reviews

Location

7.8

704 reviews

Value for money

5.5

476 reviews

Breakfast

5.3

60 reviews

Service

5.0

1472 reviews

Food

4.7

1036 reviews

Room

4.3

1076 reviews

WiFi

4.2

214 reviews

Bar and Beverages

4.1

200 reviews

Cleanliness

3.9

317 reviews

Comfort

3.3

383 reviews

100% Verified Real Reviews

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8.5

"Beautiful beach"

Clean beach.

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7.8

"Great location"

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Not great access by car, with poorly rated parking. Parking should be cheaper.

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5.5

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

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5.3

"Breakfast is average"

Breakfast is average.

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5.0

"Service is adequate"

Complaints about quality and professionalism of management and reception. Service is relatively friendly. Decent housekeeping, but poor restaurant service. Recreation staff is nice. Pool bar needs better service. Room service could have been improved. Booking process should be better organized. Hotel security can be an issue. Great concierge service. Service at the pool/beach should be improved. Valet service could be better.

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4.7

"Food could be better"

Restaurant is affordable, although the dining area needs cleaning and overall experience is lacking. Menu and snacks are alright. Desserts, fruits and sides are poorly reviewed. Beef dishes & steaks are all right. Fish & seafood is acceptable.

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4.3

"Room needs to be improved"

Old, poorly cleaned rooms and bathrooms, with bad TV's. Subpar balconies in poorly maintained rooms. Despite the decent kitchenettes, the A/C, minibars, and furniture are all subpar. Okay-sized rooms with good views. Shower can be a problem.

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4.2

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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4.1

"Bar could improve"

Poor bar with subpar drinks. Pool bar needs better service. Affordable beverage prices.

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3.9

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area.

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3.3

"More comfort would be nice"

Rooms of average size, but lacking in comfort, with noise issues and poor A/C.

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8.5

"Beautiful beach"

Beautiful beach.

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7.9

"Great pool"

Great pool.

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7.7

"Great location"

Great location.

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5.8

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.7

"Ordinary amenities"

Great grounds and decent buildings.

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5.6

"Fairly good value for money"

Fairly good value for money. Affordable food.

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5.2

"Food is all right"

Food is very cheap and OK quality.

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4.4

"Service could be improved"

Service is described as unprofessional, with mediocre housekeeping and poor reception. Service is relatively friendly.

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4.3

"Bar could improve"

Poor bar with subpar drinks.

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4.0

"Could use a good cleaning"

Rooms could be cleaner.

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3.6

"Room needs to be improved"

Inadequately cleaned and maintained rooms and bathrooms. Beds are decent and rooms are average sized, but old and with inadequate A/C.

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2.7

"More comfort would be nice"

Some problems with A/C and room comfort. Average-sized rooms with alright beds.

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2.3

"Complaints about WiFi"

Wifi quality could be improved.

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8.7

"Beautiful beach"

Beautiful beach.

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8.0

"Great location"

Great location.

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5.8

"Ordinary amenities"

Great grounds and decent buildings.

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5.7

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.5

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly.

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5.4

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.2

"Food is all right"

Food is all right.

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5.1

"Breakfast is average"

Breakfast is average.

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4.4

"Room needs to be improved"

Inadequately cleaned and maintained rooms and bathrooms. Average-sized rooms with alright beds.

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4.0

"More comfort would be nice"

Rooms relatively spacious with acceptable beds but lacking in comfort.

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4.0

"Could use a good cleaning"

Rooms could be cleaner.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.4

"Great pool"

Great pool.

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5.4

"Service is adequate"

Service is relatively friendly.

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5.4

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.0

"Food is all right"

Food is all right.

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3.9

"Room needs to be improved"

Room needs to be improved.

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3.9

"More comfort would be nice"

More comfort would be nice.

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2.8

"Complaints about WiFi"

Poor, over-priced WiFi.

Photos from travellers