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GRAND OASIS CANCUN

  • hotel stars
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BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review score

Based on 2695 hotel review

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6.9

Beach

9.3

283 reviews

Location

8.3

437 reviews

Breakfast

6.4

38 reviews

Value for money

5.9

297 reviews

Food

5.6

681 reviews

Service

5.4

957 reviews

Bar and Beverages

5.1

127 reviews

Cleanliness

4.8

244 reviews

WiFi

4.1

157 reviews

Room

4.1

793 reviews

Wellness Area

3.9

16 reviews

Comfort

3.5

288 reviews

100% Verified Real Reviews

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9.3

"Beautiful beach"

Clean beach.

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8.3

"Great location"

Good location, close to public transport. Great shopping at the nearby city centre, and close to the beach. Excellent sightseeing, restaurants and bars nearby. Parking is average, although the hotel is inconvenient to reach by car.

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6.4

"Breakfast is average"

Breakfast is average.

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5.9

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

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5.6

"Food is all right"

Dining experience is typical, as is the seafood. Well-priced restaurant with great steak. Poor ratings for cleanliness and side dishes in restaurant. Good snacks. Sushi is average.

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5.4

"Service is adequate"

Unprofessional service, with poor housekeeping and reception. Complaints about management, but acceptably friendly staff. Recreation staff is nice. Average restaurant service. Room service could have been improved. Pool bar needs better service. Concierge service is average. Hotel security can be an issue. Good shuttle service. Good pool/beach service.

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5.1

"Standard bar"

Pretty standard, but affordable bar. Alcoholic drinks are not the best. Pool bar needs better service.

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4.8

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Moderately clean hotel facilities. Moderately clean pool area.

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4.1

"WiFi system needs upgrading"

Wifi quality could be improved. Relatively high internet cost.

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4.1

"Room needs to be improved"

Rooms are of average size, but badly-maintained and untidy, with complaints about the beds. Great kitchenettes and views, but outdated, with poor A/C. Small rooms and poorly cleaned bathrooms. Poorly furnished with bad TV's and balconies. Minibar can be a problem. Shower can be a problem.

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3.9

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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3.5

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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9.3

"Beautiful beach"

Beautiful beach.

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8.1

"Great location"

Great location.

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6.2

"Food is all right"

Decent food and menu.

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5.9

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.5

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Hotel is relatively luxurious.

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5.3

"Standard bar"

So-so bar with mediocre drinks.

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4.9

"Could use a good cleaning"

Rooms could be cleaner.

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4.8

"Service could be improved"

Service is described as unprofessional, with mediocre housekeeping and poor reception. Service is relatively friendly.

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4.1

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Poorly-maintained rooms with problem bathrooms, beds, and A/C.

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3.8

"WiFi system needs upgrading"

Wifi quality could be improved. Relatively high internet cost.

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2.9

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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9.4

"Beautiful beach"

Beautiful beach.

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8.3

"Great location"

Great location.

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6.6

"Ordinary amenities"

Great grounds and decent buildings.

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6.2

"Breakfast is average"

Breakfast is average.

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5.9

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.6

"Food is all right"

Food is all right.

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5.4

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly. Recreation staff is nice.

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5.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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4.2

"Could use a good cleaning"

Rooms could be cleaner.

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4.1

"Room needs to be improved"

Great views but poorly cleaned rooms with subpar bathrooms. Average sized rooms, but lacking maintenance with poorly rated furniture and A/C.

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4.0

"More comfort would be nice"

Some problems with A/C and room comfort. Average sized rooms.

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3.7

"WiFi system needs upgrading"

Wifi quality could be improved. Relatively high internet cost.

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9.4

"Beautiful beach"

Beautiful beach.

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8.3

"Great location"

Great location.

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6.0

"Service is adequate"

Service is relatively friendly.

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5.8

"Food is all right"

Food is all right.

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5.6

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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4.4

"Room needs to be improved"

Poor maintenance in rooms and bathrooms.

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4.2

"More comfort would be nice"

More comfort would be nice.

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4.0

"WiFi system needs upgrading"

Poor, over-priced WiFi.

Photos from travellers