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BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 4253 reviews

heart

6.8

Beach

8.9

362 reviews

Location

8.0

527 reviews

Breakfast

6.1

49 reviews

Value for money

5.6

384 reviews

Food

5.0

814 reviews

Service

5.0

1119 reviews

Bar and Beverages

4.6

156 reviews

Wellness Area

4.4

17 reviews

Cleanliness

4.1

286 reviews

Comfort

3.4

330 reviews

Room

3.4

914 reviews

WiFi

2.5

185 reviews

100% Verified Real Reviews

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8.9

"Beautiful beach"

Clean beach.

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8.0

"Great location"

Good location, close to public transport. Close to the city centre, the beach, restaurants, and bars, with fantastic sightseeing. Pricey, inconvenient parking. Reasonably accessible by car.

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6.1

"Breakfast is average"

Breakfast is average.

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5.6

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

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5.0

"Food is all right"

Poor dining experience, largely due to dirty a dining area and poor sides. Well-priced restaurant with great steak. Okay dessert, fruits, and snacks. Fish & seafood is acceptable.

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5.0

"Service is adequate"

Complaints about quality and professionalism of management and reception. Service is relatively friendly. Average wait staff and housekeeping. Recreation staff is nice. Booking process should be better organized. Pool bar needs better service. Room service could have been improved. Hotel security can be an issue. Great concierge service. Shuttle service is ok. Service at the pool/beach should be improved.

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4.6

"Bar could improve"

Poor bar with subpar drinks. Pool bar needs better service. Affordable beverage prices.

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4.4

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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4.1

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area.

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3.4

"More comfort would be nice"

Rooms of average size, but lacking in comfort, with noise issues and poor A/C.

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3.4

"Room needs to be improved"

Rooms in need of better cleaning, with poor quality TV's, minibars, and A/C. Rooms are older and poorly maintained, but kitchenettes are OK. Poor balconies and badly cleaned bathrooms. Okay-sized rooms with good views. Shower can be a problem.

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2.5

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.8

"Beautiful beach"

Beautiful beach.

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8.1

"Great pool"

Great pool.

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7.8

"Great location"

Great location.

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5.8

"Fairly good value for money"

Fairly good value for money. Affordable food.

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5.8

"Ordinary amenities"

Average hotel building.

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5.4

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.4

"Food is all right"

Food is very cheap and OK quality.

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4.8

"Bar could improve"

Bar could improve. Standard alcoholic drinks.

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4.4

"Service could be improved"

Service is described as unprofessional, with mediocre housekeeping and poor reception. Service is relatively friendly.

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3.9

"Could use a good cleaning"

Rooms could be cleaner.

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3.0

"Room needs to be improved"

Older and poorly cleaned rooms with inadequate A/C. Bathrooms are not up to standard, and rooms are lacking in maintenance, but of average size.

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2.8

"More comfort would be nice"

Some problems with A/C and room comfort. Average sized rooms.

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2.4

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Beautiful beach"

Beautiful beach.

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8.1

"Great location"

Great location.

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6.0

"Ordinary amenities"

Great grounds and decent buildings.

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5.8

"Breakfast is average"

Breakfast is average.

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5.6

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.6

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly.

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5.4

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.3

"Food is all right"

Food is all right.

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4.4

"More comfort would be nice"

Rooms relatively spacious with acceptable beds but lacking in comfort.

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4.2

"Room needs to be improved"

Inadequately cleaned and maintained rooms and bathrooms. Average-sized rooms with alright beds.

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3.8

"Could use a good cleaning"

Rooms could be cleaner.

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2.4

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.5

"Great pool"

Great pool.

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5.5

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.4

"Service is adequate"

Service is relatively friendly.

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5.3

"Food is all right"

Food is all right.

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4.0

"More comfort would be nice"

More comfort would be nice.

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3.6

"Room needs to be improved"

Room needs to be improved.

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2.6

"Complaints about WiFi"

Poor, over-priced WiFi.

Photos from travellers