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BLVD KUKULCAN KM 16 ZH , 77500, Cancún, Benito Juárez, Mexico

Review Score

Based on 3403 reviews

heart

6.9

Beach

9.0

344 reviews

Location

8.0

514 reviews

Breakfast

5.9

52 reviews

Value for money

5.5

371 reviews

Food

5.1

790 reviews

Service

5.0

1104 reviews

Bar and Beverages

4.4

154 reviews

Cleanliness

4.1

277 reviews

Room

3.5

916 reviews

Comfort

2.9

326 reviews

WiFi

2.7

175 reviews

100% Verified Real Reviews

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9.0

"Beautiful beach"

Clean beach.

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8.0

"Great location"

Great location. Close to the city centre, the beach, restaurants, and bars, with fantastic sightseeing. Pricey, inconvenient parking. Reasonably accessible by car.

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5.9

"Breakfast is average"

Breakfast is average.

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5.5

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost. Well-priced food and beverages.

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5.1

"Food is all right"

Poor dining experience, largely due to dirty a dining area and poor sides. Acceptable menu with average desserts. Well-priced restaurant with great steak. Good snacks. Fish & seafood is acceptable.

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5.0

"Service is adequate"

Complaints about quality and professionalism of management and reception. Service is relatively friendly. Decent housekeeping, but poor restaurant service. Recreation staff is nice. Pool bar needs better service. Room service could have been improved. Booking process should be better organized. Great concierge service. Hotel security can be an issue. Service at the pool/beach should be improved.

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4.4

"Bar could improve"

Poor bar with subpar drinks. Affordable beverage prices. Pool bar needs better service.

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4.1

"Could use a good cleaning"

Rooms, bathrooms and dining area all need more cleaning. Hotel facilities could use a good clean. Moderately clean pool area.

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3.5

"Room needs to be improved"

Complaints about maintenance and cleanliness in rooms and bathrooms. Rooms needing updating with poor quality A/C and minibars. Guests complain about the furniture, balconies, beds, and TVs. Okay-sized rooms with good views. Shower can be a problem.

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2.9

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Average sized rooms.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.9

"Beautiful beach"

Beautiful beach.

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7.7

"Great location"

Great location.

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5.7

"Fairly good value for money"

Fairly good value for money. Affordable food. Relatively high internet cost.

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5.6

"Ordinary amenities"

Great grounds and decent buildings.

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5.5

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.4

"Food is all right"

Decent food and menu. Affordable food.

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4.6

"Bar could improve"

Poor bar with subpar drinks.

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4.4

"Could use a good cleaning"

Rooms could be cleaner.

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4.1

"Service could be improved"

Service is described as unprofessional, with mediocre housekeeping and poor reception. Service is relatively friendly.

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3.3

"Room needs to be improved"

Small, insufficiently clean, old rooms and poor minibars. Poorly-maintained rooms with problem bathrooms, beds, and A/C.

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2.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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2.4

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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9.2

"Beautiful beach"

Beautiful beach.

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8.1

"Great location"

Great location.

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5.8

"Ordinary amenities"

Great grounds and decent buildings.

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5.7

"Breakfast is average"

Breakfast is average.

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5.4

"Service is adequate"

Service and reception staff are unprofessional, but quite friendly.

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5.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.3

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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5.3

"Food is all right"

Food is all right.

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3.8

"Could use a good cleaning"

Rooms could be cleaner.

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3.8

"Room needs to be improved"

Untidy, poorly-kept rooms with poor furniture and bathrooms. Okay-sized rooms with good views.

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3.5

"More comfort would be nice"

Rooms are decent sized but not rated very comfortable.

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2.6

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.5

"Great pool"

Great pool.

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7.8

"Great location"

Great location.

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5.4

"Food is all right"

Food is all right.

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5.3

"Service is adequate"

Service is relatively friendly.

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5.3

"Fairly good value for money"

Fairly good value for money. Relatively high internet cost.

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3.6

"Room needs to be improved"

Room needs to be improved.

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3.6

"More comfort would be nice"

More comfort would be nice.

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2.9

"Complaints about WiFi"

Poor, over-priced WiFi.

Photos from travellers