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Prolongacion 5ta Avenida , 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 791 reviews

heart

8.3

Amenities

8.8

96 reviews

Location

7.8

103 reviews

Service

7.2

302 reviews

Beach

7.2

90 reviews

Food

6.4

217 reviews

Room

6.2

164 reviews

Breakfast

5.7

7 reviews

WiFi

2.2

20 reviews

100% Verified Real Reviews

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8.8

"Great amenities"

Hotel buildings and kids facilities are excellent.

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7.8

"Great location"

Good location, but hard to reach by car. Great shopping and the beach nearby.

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7.2

"Fantastic service"

Friendly, excellent service in bar and restaurant. Service is acceptably professional, but some complaints about reception staff. Recreation staff is nice. Management should be more attentive. Hotel security can be an issue. Booking process should be better organized.

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7.2

"Beautiful beach"

Beautiful beach. Average beach sports.

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6.4

"Food is all right"

Guests complain about the dining, with a poor menu and high prices. Fish & seafood is acceptable. Desserts & fruits are ok.

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6.2

"Room is all right"

Large, relatively tidy rooms but bathrooms are not great. Old rooms with poor beds and views. Room need better maintenance, and minibars are not great.

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5.7

"Breakfast is average"

Breakfast is average.

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2.2

"Complaints about WiFi"

Wifi quality could be improved.

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8.6

"Great amenities"

Hotel buildings and kids facilities are excellent.

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7.8

"Great location"

Great location.

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7.0

"Fantastic service"

Service is adequate.

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6.7

"Decent vibe"

Decent vibe. Relatively friendly Atmosphere.

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6.6

"Reasonable beach"

Reasonable beach.

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6.4

"Room is all right"

Room is all right.

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6.1

"Food is all right"

Poor menus and okay food.

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