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Prolongacion 5ta Avenida , 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 867 reviews

heart

8.3

Wellness Area

9.4

8 reviews

Pool

8.5

66 reviews

Amenities

8.5

104 reviews

Location

7.7

109 reviews

Service

7.1

327 reviews

Beach

6.9

97 reviews

Room

6.9

176 reviews

Food

6.1

233 reviews

Breakfast

5.7

7 reviews

WiFi

4.5

18 reviews

100% Verified Real Reviews

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9.4

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.5

"Great pool"

Good pool, acceptably clean.

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8.5

"Great amenities"

Hotel buildings and kids facilities are excellent.

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7.7

"Great location"

Good location, but hard to reach by car. Great shopping and the beach nearby.

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7.1

"Fantastic service"

Friendly, excellent service in bar and restaurant. Service is relatively professional, but reception and housekeeping are not great. Recreation staff is nice. Booking process should be better organized. Hotel security can be an issue. Management should be more attentive. Room service is perfect.

grey circle

6.9

"Reasonable beach"

Reasonable beach. Beach needs a clean. Good beach sports.

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6.9

"Room is all right"

Rooms are alright, but bathrooms are not great. Badly maintained rooms with no views to speak of. Balconies and beds are poor. Great furniture in spacious rooms. Older rooms with subpar minibars.

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6.1

"Food is all right"

Bad overall dining experience with a bad menu. Delicious fish & seafood. Untasty beef dishes & steak. Normally priced food.

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5.7

"Breakfast is average"

Breakfast is average.

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4.5

"Complaints about WiFi"

Wifi quality could be improved.

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8.4

"Great amenities"

Hotel buildings and kids facilities are excellent.

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7.6

"Great location"

Great location.

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6.9

"Service is adequate"

Service is adequate.

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6.9

"Quite clean"

Quite clean.

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6.8

"Decent vibe"

Decent vibe. Relatively friendly Atmosphere.

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6.4

"Room is all right"

Room is all right.

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6.4

"Reasonable beach"

Reasonable beach.

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5.8

"Food is all right"

Poor menus and okay food.

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