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Lucerna 103 , 48310, Puerto Vallarta, Mexico

Review Score

Based on 346 reviews

heart

7.2

Pool

9.2

32 reviews

Location

8.5

61 reviews

Breakfast

7.9

20 reviews

Service

7.4

68 reviews

Cleanliness

5.1

40 reviews

Amenities

4.0

25 reviews

Comfort

2.7

42 reviews

Room

2.6

93 reviews

WiFi

0.0

14 reviews

100% Verified Real Reviews

grey circle

9.2

"Great pool"

Clean pool area.

grey circle

8.5

"Great location"

Well-located, although unfortunately the parking isn't easy. Near city centre with nearby beaches, restaurants, bars, and shopping.

grey circle

7.9

"Tasty breakfast"

Tasty breakfast.

grey circle

7.4

"Fantastic service"

Decent reception, with friendly but unprofessional staff.

grey circle

5.1

"Quite clean"

Quite clean. Rooms and bathrooms are untidy, but pool area is clean. Clean hotel facilities.

grey circle

4.0

"Amenities are not the best"

Hotel buildings could use some improvement.

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2.7

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C. Noise level is acceptable.

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2.6

"Room needs to be improved"

Rooms are old, poorly cleaned, and small. Poorly maintained rooms with poorly cleaned bathrooms and uncomfortable beds. People dislike the TVs, A/C, and furniture.

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0.0

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

8.0

"Great location"

Great location.

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7.4

"Fantastic service"

Fantastic service.

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2.6

"More comfort would be nice"

More comfort would be nice.

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2.3

"Room needs to be improved"

Room needs to be improved.

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7.7

"Fantastic service"

Fantastic service.

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