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Paseo Chichen Itza Retorno 3 Lotes 12 y 13 Villas Pakal, 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 1242 reviews

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8.3

Breakfast

9.3

234 reviews

Service

8.0

341 reviews

Comfort

7.7

226 reviews

Wellness Area

6.9

75 reviews

Location

6.9

265 reviews

Pool

5.6

80 reviews

Room

5.5

357 reviews

Food

5.5

96 reviews

Cleanliness

5.3

89 reviews

Beach

3.4

99 reviews

WiFi

2.8

29 reviews

Bar and Beverages

2.8

26 reviews

100% Verified Real Reviews

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9.3

"Tasty breakfast"

Great and affordable breakfast.

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8.0

"Fantastic service"

Service is generally friendly, although bar service is poor. Reception and management are fine, but housekeeping is below average.

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7.7

"Rather comfortable"

Peaceful, comfortable and spacious rooms with large bathrooms. Decent beds, but poor A/C.

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6.9

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area. Wellness & sports facilities could use better cleaning.

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6.9

"Location is ok"

Location is ok. Beach is a bit far. Far from city centre but reasonably close to shopping. Not great access by car, with poorly rated parking. Excellent sightseeing, restaurants and bars nearby.

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5.6

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

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5.5

"Room is all right"

Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C. Large rooms with great views, decent balconies, and so-so beds. Rooms seem aged and relatively shabby, with poor kitchenettes. Bathrooms are large but with substandard cleaning. Shower can be a problem.

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5.5

"Food is all right"

Food is all right. Nice menu with delicious desserts.

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5.3

"Quite clean"

Rooms relatively clean, but bathroom and pool area not clean enough. Moderately clean hotel facilities. Wellness & sports facilities could use better cleaning.

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3.4

"Beach is not so nice"

Beach is not so nice.

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2.8

"Complaints about WiFi"

Wifi quality could be improved.

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2.8

"Bar could improve"

Bar could improve. Pool bar needs better service.

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9.3

"Tasty breakfast"

Tasty breakfast.

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9.0

"Best value for money"

Best value for money.

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8.2

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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7.3

"Rather comfortable"

Big, comfortable, and quiet rooms. Decent beds, but poor A/C.

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7.2

"Great location"

Good location, but hard to reach by car. City centre is hard to reach. Beach is a bit far.

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6.8

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

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5.9

"Ordinary pool"

Ordinary pool.

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5.6

"Food is all right"

Food is all right.

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5.5

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Older, poorly maintained rooms, suboptimal bathrooms and A/C.

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5.2

"Quite clean"

Room cleanliness is acceptable.

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3.6

"Beach is not so nice"

Beach is not so nice.

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3.3

"Complaints about WiFi"

Wifi quality could be improved.

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2.6

"Bar could improve"

Bar could improve.

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9.1

"Tasty breakfast"

Tasty breakfast.

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8.3

"Fantastic service"

Service is professional and friendly.

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7.2

"Rather comfortable"

Big, comfortable, and quiet rooms. Decent beds, but poor A/C.

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6.7

"Location is ok"

Location is ok. Beach is a bit far.

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5.7

"Ordinary pool"

Ordinary pool.

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5.6

"Food is all right"

Food is all right.

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5.4

"Quite clean"

Room cleanliness is acceptable.

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4.9

"Room needs to be improved"

Rooms needing maintenance, with bad bathrooms and A/C. Large, reasonably clean rooms and comfortable beds.

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3.3

"Beach is not so nice"

Beach is not so nice.

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7.7

"Fantastic service"

Fantastic service.

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7.7

"Rather comfortable"

Rather comfortable.

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7.1

"Great amenities"

Great amenities.

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6.5

"Location is ok"

Location is ok.

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5.8

"Room is all right"

Room is all right.

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5.4

"Ordinary pool"

Ordinary pool.

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