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Paseo Chichen Itza Retorno 3 Lotes 12 y 13 Villas Pakal, 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 1337 reviews

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8.1

Breakfast

9.1

262 reviews

Comfort

7.7

247 reviews

Service

7.5

369 reviews

Vibe

7.2

127 reviews

Location

6.9

281 reviews

Wellness Area

6.6

79 reviews

Room

6.2

391 reviews

WiFi

6.0

30 reviews

Cleanliness

5.1

88 reviews

Food

5.1

110 reviews

Beach

2.9

108 reviews

Bar and Beverages

2.7

31 reviews

100% Verified Real Reviews

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9.1

"Tasty breakfast"

Great and affordable breakfast.

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7.7

"Rather comfortable"

Big, comfortable, and quiet rooms. Decent beds and reasonable bathroom size, but inadequate A/C.

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7.5

"Fantastic service"

Service is generally friendly, although bar service is poor. Reception is poor, as is the restaurant service. Somewhat professional service, okay management, but subpar housekeeping. Great hotel security. Recreation staff could be nicer.

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7.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Stylish hotel. Pleasant entrance area. Hotel is relatively luxurious. Nice boutique hotel.

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6.9

"Location is ok"

Okay location, but hard to access by car. Beach is a bit far. City centre is hard to reach. Decent shopping and great sightseeing. Restaurants & bars in the area are ok.

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6.6

"Sufficient wellness & sports facilities"

Average wellness and fitness area. Wellness & sports facilities could use better cleaning.

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6.2

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Rooms are outdated and not well-kept with poor balconies and A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Bathrooms are moderately-sized, but substandard. Shower can be a problem.

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6.0

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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5.1

"Quite clean"

Rooms are moderately tidy but pool area could use more attention. Moderately clean hotel facilities. Wellness & sports facilities could use better cleaning.

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5.1

"Food is all right"

Decent food and menu. Great dining, especially desserts.

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2.9

"Beach is not so nice"

Beach is not so nice.

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2.7

"Bar could improve"

Bar could improve. Pool bar needs better service.

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9.2

"Tasty breakfast"

Tasty breakfast.

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7.9

"Fantastic service"

Friendly service.

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7.6

"Rather comfortable"

Comfortable, quiet, large rooms and decent beds.

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7.1

"Great location"

Good location, but far from city centre.

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6.7

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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6.2

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Poor maintenance in rooms and bathrooms.

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5.0

"Food is all right"

Food is all right.

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4.9

"Could use a good cleaning"

Room cleanliness is OK, but overall cleanliness is lacking.

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4.9

"Complaints about WiFi"

Wifi quality could be improved.

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3.1

"Beach is not so nice"

Beach is not so nice.

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2.5

"Bar could improve"

Bar could improve.

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9.2

"Tasty breakfast"

Tasty breakfast.

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7.9

"Fantastic service"

Friendly service.

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7.2

"Rather comfortable"

Comfortable, quiet, large rooms and decent beds.

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6.8

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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6.7

"Location is ok"

Location is ok. Beach is a bit far.

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5.3

"Food is all right"

Food is all right.

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5.2

"Room is all right"

Large, reasonably clean rooms and comfortable beds. Poor maintenance in rooms and bathrooms.

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5.1

"Quite clean"

Room cleanliness is acceptable.

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2.8

"Beach is not so nice"

Beach is not so nice.

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7.7

"Rather comfortable"

Rather comfortable.

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7.3

"Fantastic service"

Fantastic service.

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6.5

"Location is ok"

Location is ok.

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5.6

"Room is all right"

Room is all right.

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