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Paseo Chichen Itza Retorno 3 Lotes 12 y 13 Villas Pakal, 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 1164 reviews

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8.3

Breakfast

9.0

204 reviews

Service

8.7

326 reviews

Wellness Area

7.9

68 reviews

Comfort

7.4

222 reviews

Location

7.0

244 reviews

Room

6.1

347 reviews

Pool

5.6

86 reviews

Cleanliness

5.1

81 reviews

WiFi

3.6

34 reviews

Beach

3.5

93 reviews

100% Verified Real Reviews

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9.0

"Tasty breakfast"

Great and affordable breakfast.

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8.7

"Fantastic service"

Service is professional and friendly. Reception and management are fine, but housekeeping is below average. Great hotel security. Bar service is acceptable.

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7.9

"Great wellness & sports facilities"

Awesome wellness and fitness areas. Sauna is ok.

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7.4

"Rather comfortable"

Big, comfortable, and quiet rooms. Decent beds and reasonable bathroom size, but inadequate A/C.

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7.0

"Great location"

Location is ok. Beach is a bit far. Far from city centre, but close to good restaurants and bars. Easy to park but hard to drive to. Shopping and sightseeing are mediocre.

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6.1

"Room is all right"

Decent beds, cleanliness, and kitchenettes. Rooms are spacious and have great views but are lacking in maintenance. Bathrooms are moderately-sized, but substandard. Old rooms with substandard TV's, furniture and air conditioning. Shower can be a problem.

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5.6

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

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5.1

"Quite clean"

Rooms are moderately tidy but pool area could use more attention. Moderately clean hotel facilities.

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3.6

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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3.5

"Beach is not so nice"

Beach is not so nice.

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9.0

"Tasty breakfast"

Tasty breakfast.

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8.8

"Best value for money"

Best value for money.

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8.6

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.8

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

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7.3

"Great location"

Great location. City centre is hard to reach. Beach is a bit far. Easy to park but hard to drive to.

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6.9

"Comfortable"

Passably comfortable with mediocre beds and A/C. Spacious, peaceful rooms.

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5.7

"Room is all right"

Rooms are big and decently clean, with great views but less impressive bathrooms. Outdated badly kept up rooms with inadequate televisions and air conditioners. Beds and kitchenettes are so-so. Shower can be a problem.

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5.6

"Ordinary pool"

Acceptable pools with some cleanliness complaints.

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5.3

"Standard bar"

Standard bar.

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4.9

"Could use a good cleaning"

Rooms are moderately tidy but pool area could use more attention. Moderately clean hotel facilities.

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3.7

"Beach is not so nice"

Beach is not so nice.

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3.7

"Complaints about WiFi"

Wifi quality could be improved.

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9.0

"Tasty breakfast"

Tasty breakfast.

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8.8

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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7.9

"Great amenities"

Nice building.

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6.9

"Comfortable"

Passably comfortable with mediocre beds and A/C. Spacious, peaceful rooms.

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6.9

"Location is ok"

Great location with good parking. Beach is a bit far.

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5.7

"Ordinary pool"

Ordinary pool.

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5.4

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Older, poorly maintained rooms, suboptimal bathrooms and A/C. Shower can be a problem.

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5.3

"Quite clean"

Room cleanliness is acceptable.

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3.4

"Beach is not so nice"

Beach is not so nice.

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3.1

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Tasty breakfast"

Tasty breakfast.

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8.5

"Fantastic service"

Fantastic service.

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7.6

"Rather comfortable"

Comfortable, quiet rooms.

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7.5

"Great amenities"

Great amenities.

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6.5

"Location is ok"

Location is ok.

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6.3

"Decent vibe"

Decent vibe.

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6.2

"Room is all right"

Room is all right.

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5.5

"Ordinary pool"

Ordinary pool.

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