cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

Paseo Chichen Itza Retorno 3 Lotes 12 y 13 Villas Pakal, 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 1231 reviews

heart

8.3

Breakfast

9.2

224 reviews

Service

8.2

333 reviews

Comfort

7.7

231 reviews

Wellness Area

7.5

77 reviews

Location

6.9

266 reviews

Cleanliness

5.3

86 reviews

Room

5.1

373 reviews

Beach

3.6

96 reviews

Bar and Beverages

2.7

23 reviews

WiFi

2.4

35 reviews

100% Verified Real Reviews

grey circle

9.2

"Tasty breakfast"

Great and affordable breakfast.

grey circle

8.2

"Fantastic service"

Friendly and professional housekeepers. Guests complain about reception staff and management. Pool bar needs better service. Great hotel security.

grey circle

7.7

"Rather comfortable"

Peaceful, comfortable and spacious rooms with large bathrooms. Decent beds, but poor A/C.

grey circle

7.5

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

grey circle

6.9

"Location is ok"

Location is ok. Beach is a bit far. Far from city centre but reasonably close to shopping. Excellent sightseeing, restaurants and bars nearby. Parking is average, and car access is inconvenient.

grey circle

5.3

"Quite clean"

Rooms relatively clean, but bathroom and pool area not clean enough. Moderately clean hotel facilities.

grey circle

5.1

"Room is all right"

Rooms are decently-clean, but maintenance is neglected with poor TV's and furnishings. Large rooms with great views, decent balconies, and so-so beds. Bathrooms are large but with substandard cleaning. Outdated rooms with poor kitchenettes, minibars and A/C. Shower can be a problem.

grey circle

3.6

"Beach is not so nice"

Beach is not so nice.

grey circle

2.7

"Bar could improve"

Bar could improve. Pool bar needs better service.

grey circle

2.4

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

grey circle

9.2

"Tasty breakfast"

Tasty breakfast.

grey circle

8.9

"Best value for money"

Best value for money.

grey circle

8.3

"Fantastic service"

Reception is decent, with overall friendly and professional service.

grey circle

7.4

"Great wellness & sports facilities"

Awesome wellness and fitness areas.

grey circle

7.2

"Rather comfortable"

Big, comfortable, and quiet rooms. Decent beds, but poor A/C.

grey circle

7.1

"Great location"

Good location, but hard to reach by car. Beach is a bit far. City centre is hard to reach.

grey circle

5.1

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Older, poorly maintained rooms, suboptimal bathrooms and A/C. Shower can be a problem.

grey circle

5.0

"Quite clean"

Rooms are moderately tidy but pool area could use more attention.

grey circle

3.7

"Beach is not so nice"

Beach is not so nice.

grey circle

2.8

"Complaints about WiFi"

Wifi quality could be improved.

grey circle

2.5

"Bar could improve"

Bar could improve.

grey circle

9.0

"Tasty breakfast"

Tasty breakfast.

grey circle

8.3

"Fantastic service"

Reception is decent, with overall friendly and professional service.

grey circle

7.8

"Great amenities"

Nice building.

grey circle

7.2

"Rather comfortable"

Big, comfortable, and quiet rooms. Decent beds, but poor A/C.

grey circle

6.8

"Location is ok"

Location is ok. Beach is a bit far.

grey circle

5.4

"Quite clean"

Room cleanliness is acceptable.

grey circle

4.7

"Room needs to be improved"

Older, poorly maintained rooms, suboptimal bathrooms and A/C. Okay beds and somewhat clean, big rooms with excellent views. Shower can be a problem.

grey circle

3.3

"Beach is not so nice"

Beach is not so nice.

grey circle

9.3

"Tasty breakfast"

Tasty breakfast.

grey circle

7.8

"Fantastic service"

Fantastic service.

grey circle

7.8

"Rather comfortable"

Rather comfortable.

grey circle

7.6

"Great amenities"

Great amenities.

grey circle

6.6

"Ordinary pool"

Ordinary pool.

grey circle

6.6

"Location is ok"

Location is ok.

grey circle

5.7

"Food is all right"

Food is all right.

grey circle

5.2

"Room is all right"

Room is all right.

Upload your photos

Browse Eurostars Hacienda Vista Real Resort & Spa traveller photo gallery

Photos from travellers