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1297, NINOTAIRA, HAKONE MACHI, ASHIGARASHIMO GUN, KANAGAWA 250 047, JAPAN. , 2500407, Hakone-machi, Japan

Review Score

Based on 2556 reviews

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7.5

Location

8.3

477 reviews

Breakfast

8.3

173 reviews

WiFi

7.9

20 reviews

Service

6.8

692 reviews

Food

6.7

591 reviews

Room

5.8

949 reviews

Value for money

4.6

343 reviews

Vibe

4.1

513 reviews

Cleanliness

3.4

229 reviews

100% Verified Real Reviews

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8.3

"Great location"

Great location. Good shopping and sightseeing. Close to public transport and the train. Convenient car access and well-priced parking. Average parking.

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8.3

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.9

"Good internet service"

Good wifi quality.

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6.8

"Service is adequate"

Service, housekeeping and reception are all fine. Complaints about the wait staff but overall friendly service. Booking process is sufficient. Shuttle service can be an issue. Recreation staff is nice.

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6.7

"Food is all right"

Okay dining experience, with a decent but expensive menu in the restaurant. Seafood and side dishes are delicious. Delicious beef dishes & steak. Awesome pasta.

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5.8

"Room is all right"

Standard rooms with typical TV's. Lovely views, yet rooms lack cleaning and maintenance with unsatisfactory beds. Mediocre sized, poorly cleaned bathrooms. Rooms look old, with poor kitchenettes, minibars and furniture. Shower can be a problem. Standard air conditioning.

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4.6

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining.

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4.1

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel. Hotel could be more stylish. Good for traveling with friends.

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3.4

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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8.2

"Tasty breakfast"

Tasty breakfast.

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8.1

"Great location"

Great location. Good car access, but so-so parking. Close to public transport and the train. Good shopping and sightseeing.

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8.0

"Good internet service"

Good wifi quality.

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6.3

"Service is adequate"

Service is acceptably professional but very friendly, with decent reception and housekeeping. Booking process is sufficient.

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5.9

"Room is all right"

Big enough rooms with awesome views. Mediocre sized, poorly cleaned bathrooms. Out-dated rooms with uncomfortable beds and unsightly furniture. Poorly maintained and cleaned rooms. Shower can be a problem.

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4.6

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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4.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Luxurious Hotel. Pleasant entrance area.

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3.7

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities. Moderately clean wellness & sports facilities.

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8.7

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.3

"Tasty breakfast"

Tasty breakfast.

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8.1

"Great location"

Great location with good access by car. Good shopping and sightseeing. Close to public transport.

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7.2

"Fantastic service"

Friendly and professional service with decent reception and housekeeping.

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6.4

"Ordinary amenities"

Beautiful grounds, with okay amenities and somewhat outdated facilities.

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6.4

"Room is all right"

Big enough rooms with awesome views. Mediocre sized, poorly cleaned bathrooms. Beds are substandard in outdated, badly-maintained and untidy rooms.

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4.9

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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4.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Luxurious Hotel.

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3.5

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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8.4

"Tasty breakfast"

Tasty breakfast.

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8.0

"Great location"

Great location near lots of shopping.

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7.4

"Fantastic service"

Service is acceptably professional but very friendly, with decent reception and housekeeping.

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6.8

"Food is all right"

Food and menu is typical, but quite expensive.

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6.3

"Room is all right"

Big, decent rooms. Poor beds and room cleanliness.

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5.0

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced.

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4.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.1

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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8.6

"Great location"

Great location.

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6.8

"Ordinary amenities"

Ordinary amenities.

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5.7

"Room is all right"

Room is all right.

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4.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low.

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