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1297, NINOTAIRA, HAKONE MACHI, ASHIGARASHIMO GUN, KANAGAWA 250 047, JAPAN. , 2500407, Hakone-machi, Japan

Review Score

Based on 3419 reviews

heart

7.3

Location

8.3

516 reviews

WiFi

8.2

18 reviews

Breakfast

8.0

186 reviews

Food

7.1

656 reviews

Service

6.8

708 reviews

Room

6.3

1033 reviews

Amenities

5.9

532 reviews

Comfort

5.6

375 reviews

Value for money

4.9

329 reviews

Vibe

4.7

632 reviews

Bar and Beverages

4.0

9 reviews

Cleanliness

3.2

279 reviews

100% Verified Real Reviews

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8.3

"Great location"

Great location. Good shopping and sightseeing. Good car access, but so-so parking. Close to public transport and the train. Restaurants & bars in the area are ok.

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8.2

"Good internet service"

Good internet service. Average wifi quality.

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8.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.1

"Delicious food"

Moderate dining experience - great food but pricey. Good menu with great vegetables. Seafood and side dishes are delicious. Delicious beef dishes & steak. Awesome pasta. Good sushi.

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6.8

"Service is adequate"

Reception and service are alright. Professional and warm service and acceptable housekeeping. Booking process is sufficient. Shuttle service can be an issue. Recreation staff is nice. Laundry service can be improved.

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6.3

"Room is all right"

Big enough rooms with awesome views. Furnishings leave something to be desired, as does the cleanliness of the rooms. Mediocre sized, poorly cleaned bathrooms. Inadequately maintained rooms with complaints about the A/C, minibars, and TV's. Shower can be a problem.

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5.9

"Ordinary amenities"

Beautiful grounds, with okay amenities and somewhat outdated facilities. Excellent terrace and entrance area. Architecture not so nice. Smoking area is not nice. Well-suited elevator.

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5.6

"Comfortable"

Reasonably comfortable rooms, and okay bathroom size. Rooms are spacious, but too noisy, with poor beds and A/C.

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4.9

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining.

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4.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel. Hotel could be more stylish. Nice boutique hotel. Good choice for a city trip. Good for traveling with friends.

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4.0

"Bar could improve"

Poor bar with subpar drinks.

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3.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean. Moderately clean wellness & sports facilities.

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8.8

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.0

"Tasty breakfast"

Tasty breakfast.

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7.7

"Great location"

Good location, close to public transport. Great shopping nearby and good access by car.

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7.2

"Delicious food"

Great food, especially the beef. Okay dining experience, with a decent but expensive menu in the restaurant. Tasty side dishes, desserts, and fruits.

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6.5

"Room is all right"

Guests liked the room size but complained about the age, cleanliness, and uncomfortable beds. Mediocre sized, poorly cleaned bathrooms. View is wonderful, but rooms are in need of maintenance with poor furniture and A/C.

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5.9

"Service is adequate"

Reception and service are alright. Professional and warm service and acceptable housekeeping. Booking process is sufficient.

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5.6

"Comfortable"

Noisy, moderately comfortable, and modestly sized rooms. Guests had problems with the beds, A/C, and bathroom size.

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4.9

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Luxurious Hotel. Pleasant entrance area.

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4.9

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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3.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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8.8

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.4

"Great location"

Great location with good access by car. Good shopping and sightseeing. Close to public transport.

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7.9

"Tasty breakfast"

Tasty breakfast.

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7.5

"Fantastic service"

Friendly and professional service with decent reception and housekeeping.

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6.7

"Room is all right"

Decent rooms with great views. Mediocre sized, poorly cleaned bathrooms. Beds are substandard in outdated, badly-maintained and untidy rooms.

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6.1

"Ordinary amenities"

Beautiful grounds, with okay amenities and somewhat outdated facilities.

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5.3

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced.

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4.8

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.0

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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8.1

"Tasty breakfast"

Tasty breakfast.

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8.0

"Great location"

Great location.

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7.1

"Fantastic service"

Friendly and professional service with decent reception and housekeeping.

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6.9

"Food is all right"

Great menu with good food, but parking is pricey.

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6.2

"Room is all right"

Spacious rooms. Beds are substandard in outdated, badly-maintained and untidy rooms.

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5.6

"Comfortable"

Reasonably comfortable, large rooms, but disliked beds.

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4.8

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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4.4

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.3

"Could use a good cleaning"

Rooms could be cleaner.

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8.5

"Great location"

Great location.

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6.1

"Ordinary amenities"

Ordinary amenities.

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5.7

"Room is all right"

Room is all right.

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4.5

"Vibe is not too good"

Vibe is not too good.

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