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1297, NINOTAIRA, HAKONE MACHI, ASHIGARASHIMO GUN, KANAGAWA 250 047, JAPAN. , 2500407, Hakone-machi, Japan

Review Score

Based on 2988 reviews

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7.3

Breakfast

8.3

165 reviews

Location

8.2

510 reviews

Food

7.1

641 reviews

WiFi

7.1

18 reviews

Service

6.8

714 reviews

Amenities

6.1

508 reviews

Room

5.3

1033 reviews

Value for money

4.7

356 reviews

Vibe

3.7

580 reviews

Cleanliness

3.2

267 reviews

100% Verified Real Reviews

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8.3

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.2

"Great location"

Great location. Good shopping and sightseeing. Close to public transport and the train. Convenient car access and well-priced parking. Average parking. Restaurants & bars in the area are ok.

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7.1

"Delicious food"

Great food, especially the beef. Reasonable dining experience and good menu, but somewhat expensive. Great seafood, side dishes, and desserts. Sushi is average.

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7.1

"Good internet service"

Good internet service. Average wifi quality.

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6.8

"Service is adequate"

Reception and service are alright. Friendly, professional service, especially in the restaurant, but so-so housekeeping. Booking process is sufficient. Shuttle service is ok.

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6.1

"Ordinary amenities"

Beautiful grounds, with okay amenities and somewhat outdated facilities. Excellent terrace and entrance area. Architecture not so nice. Elevator in need of updating. Smoking area is not nice. Good handicap accessible facilities.

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5.3

"Room is all right"

Average, somewhat old looking rooms with standard TV's and poor A/C. Mediocre sized, poorly cleaned bathrooms. Rooms need more cleaning and maintenance, with poorly rated minibars. Beds, furniture and kitchenette are below average. Great view. Shower can be a problem.

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4.7

"Value for money could be better"

Value for money could be better. Pricey breakfast and dining. Beverages could be cheaper.

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3.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel. Hotel could be more stylish. Good for traveling with friends.

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3.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities. Clean wellness & sports facilities.

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8.3

"Tasty breakfast"

Tasty breakfast.

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7.8

"Great location"

Great location. Good car access, but so-so parking. Close to public transport and the train. Good shopping and sightseeing.

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7.4

"Good internet service"

Good internet service.

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6.0

"Service is adequate"

Reception and service are alright. Professional and warm service and acceptable housekeeping. Booking process is sufficient.

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5.3

"Room is all right"

Acceptable room size and TV's. Mediocre sized, poorly cleaned bathrooms. Great views, but poor quality beds and furniture in somewhat old rooms. Poorly maintained and cleaned rooms with substandard A/C.

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4.6

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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4.3

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel.

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3.4

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities. Clean wellness & sports facilities.

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8.7

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.4

"Tasty breakfast"

Tasty breakfast.

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7.8

"Great location"

Great location with good access by car. Good shopping and sightseeing. Close to public transport.

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7.7

"Fantastic service"

Friendly and professional service with decent reception and housekeeping.

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6.1

"Room is all right"

Decent rooms with great views. Beds are substandard in outdated, badly-maintained and untidy rooms. Mediocre sized, poorly cleaned bathrooms.

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4.6

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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4.2

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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2.9

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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8.3

"Tasty breakfast"

Tasty breakfast.

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8.3

"Great location"

Great location near lots of shopping.

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7.2

"Fantastic service"

Friendly and professional service with decent reception and housekeeping.

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6.8

"Food is all right"

Great menu with good food, but parking is pricey.

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5.9

"Room is all right"

Rooms are OK, but old and poorly maintained. Poor beds and room cleanliness.

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4.7

"Value for money could be better"

Value for money could be better. Food is a bit overpriced.

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3.9

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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3.2

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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8.5

"Great location"

Great location.

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6.3

"Ordinary amenities"

Ordinary amenities.

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5.3

"Room is all right"

Room is all right.

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4.2

"Vibe is not too good"

Vibe is not too good.

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