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Hakone 191, 221-0045, Hakone-machi, Japan

Review Score

Based on 676 reviews

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7.6

Wellness Area

9.2

176 reviews

Room

7.2

309 reviews

Food

7.1

220 reviews

Service

6.5

167 reviews

Location

5.3

122 reviews

Breakfast

4.8

91 reviews

Vibe

3.7

86 reviews

Cleanliness

3.7

59 reviews

WiFi

2.6

16 reviews

100% Verified Real Reviews

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9.2

"Great wellness & sports facilities"

Great wellness and sauna facilities.

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7.2

"Great room"

Fairly maintained, spacious rooms with lovely views and standard beds. Bathrooms are large but with substandard cleaning. Old, poorly maintained rooms with substandard A/C and furnishings.

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7.1

"Delicious food"

Not highly recommended desserts and fruits, but otherwise a great dining experience. Menu and side dishes are decent. Tasty vegetables. No good fish & seafood.

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6.5

"Service is adequate"

Reception and service are alright. Friendly, professional service, however housekeeping is less well rated. Shuttle service is ok. Booking process is sufficient.

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5.3

"Location is ok"

Location is ok. Not great access by car, with poorly rated parking. Train station is a bit far. Adequate access to public transport. Far from city centre, but good shopping nearby.

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4.8

"Breakfast can be improved"

Breakfast can be improved.

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3.7

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Luxurious Hotel. Good for traveling with friends.

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3.7

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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2.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great wellness & sports facilities"

Great wellness & sports facilities.

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7.9

"Great pool"

Great pool.

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7.7

"Rather comfortable"

Spacious, comfortable room with acceptable beds.

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6.5

"Room is all right"

Mostly alright rooms with OK beds, but some cleanliness issues. Large rooms, nice bathrooms, and good views.

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6.2

"Service is adequate"

Service and reception relatively professional and friendly but housekeeping is not great. Shuttle service is ok.

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4.9

"Breakfast can be improved"

Breakfast can be improved.

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4.9

"Location is inconvenient"

Location is inconvenient.

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3.4

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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3.4

"Could use a good cleaning"

Rooms could be cleaner. Moderately clean hotel facilities.

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9.2

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.3

"Best value for money"

Best value for money.

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7.8

"Great room"

Large rooms and bathrooms, and great views. Dated, poorly cleaned rooms. Average beds.

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6.9

"Food is all right"

Decent food and menu.

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6.5

"Service is adequate"

Reception and service are alright. Service is professional and friendly.

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5.4

"Breakfast is average"

Breakfast is average.

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5.3

"Location is ok"

Location is ok.

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3.7

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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3.5

"Could use a good cleaning"

Rooms could be cleaner.

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9.3

"Great wellness & sports facilities"

Great wellness & sports facilities.

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7.3

"Great room"

Great room.

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