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Hakone 191, 221-0045, Hakone-machi, Japan

Review Score

Based on 832 reviews

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7.5

Wellness Area

8.9

195 reviews

Comfort

8.0

166 reviews

Room

7.5

347 reviews

Food

7.0

243 reviews

Service

6.4

182 reviews

Location

5.3

128 reviews

Breakfast

5.2

100 reviews

Vibe

3.9

97 reviews

WiFi

3.6

17 reviews

100% Verified Real Reviews

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8.9

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.0

"Rather comfortable"

Very comfortable, large rooms with sizeable bathrooms. Beds are alright, rooms are not so loud, but A/C is not great.

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7.5

"Great room"

Large rooms and bathrooms, and great views. Older and poorly cleaned rooms with inadequate A/C. Acceptably maintained rooms with mediocre beds and furniture.

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7.0

"Delicious food"

Generally good, affordable restaurant with nice food. Menu is OK with reasonable desserts, but sides are not recommended. Tasty vegetables. No good fish & seafood.

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6.4

"Service is adequate"

Reception and service are alright. Professional and warm service and acceptable housekeeping. Shuttle service is ok. Booking process should be better organized.

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5.3

"Location is ok"

Location is ok. Far from city centre but reasonably close to shopping. So-so car access and parking. Train station is a bit far. Close to public transport.

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5.2

"Breakfast is average"

Breakfast is average.

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3.9

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel is relatively stylish. Luxurious Hotel. Good for traveling with friends.

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3.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.1

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.3

"Best value for money"

Best value for money.

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8.0

"Great room"

Large rooms and bathrooms, and great views. Dated, poorly cleaned rooms. Average beds.

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7.9

"Rather comfortable"

Very comfortable, large rooms with sizeable bathrooms. Okay beds and quiet enough rooms.

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6.7

"Food is all right"

Decent food and menu.

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6.1

"Service is adequate"

Friendly service and acceptable reception.

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5.5

"Breakfast is average"

Breakfast is average.

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5.2

"Location is ok"

Location is ok.

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4.1

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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9.0

"Great wellness & sports facilities"

Great wellness & sports facilities.

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7.3

"Great room"

Large rooms, nice bathrooms, and good views. Rooms could be cleaner.

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6.0

"Service is adequate"

Reception and service are alright. Professional and warm service and acceptable housekeeping. Shuttle service can be an issue.

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5.0

"Breakfast is average"

Breakfast is average.

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5.0

"Location is ok"

Location is inconvenient.

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4.4

"Could use a good cleaning"

Rooms could be cleaner. Moderately clean hotel facilities.

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3.7

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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9.0

"Great wellness & sports facilities"

Great wellness & sports facilities.

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7.3

"Great room"

Excellent rooms and bathrooms.

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6.7

"Food is all right"

Food is all right.

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