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Hakone 191, 221-0045, Hakone-machi, Japan

Review Score

Based on 1101 reviews

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7.7

Wellness Area

9.2

205 reviews

Value for money

8.4

120 reviews

Room

8.1

354 reviews

Comfort

7.7

166 reviews

Service

7.4

189 reviews

Food

7.1

245 reviews

Location

5.8

133 reviews

Breakfast

5.0

107 reviews

WiFi

4.7

17 reviews

100% Verified Real Reviews

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9.2

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.4

"Best value for money"

Best value for money. Affordable food.

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8.1

"Great room"

Large rooms and bathrooms, and great views. Dated, poorly cleaned rooms. Acceptably maintained rooms with mediocre beds and furniture.

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7.7

"Rather comfortable"

Very comfortable, large rooms with sizeable bathrooms. Average beds and loud rooms.

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7.4

"Fantastic service"

Friendly and professional service with decent reception and housekeeping. Good shuttle service. Booking process should be better organized.

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7.1

"Delicious food"

Well-priced and overall good restaurant, with decent dessert. So-so menu, and side dishes are wanting. Tasty vegetables. Fish & seafood is acceptable.

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5.8

"Location is ok"

Location is ok. Far from city centre but reasonably close to shopping. Train station is a bit far. Reasonably accessible by car. Close to public transport.

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5.0

"Breakfast is average"

Breakfast can be improved.

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4.7

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.5

"Best value for money"

Best value for money.

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8.1

"Great room"

Large rooms and bathrooms, and great views. Rooms could be cleaner.

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7.2

"Rather comfortable"

Comfortable, spacious rooms and bathrooms, but a bit noisy.

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7.1

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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7.1

"Delicious food"

Uninspiring menu, but good food nonetheless.

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5.7

"Location is ok"

Location is ok.

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5.3

"Breakfast is average"

Breakfast is average.

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4.6

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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9.2

"Great wellness & sports facilities"

Great wellness & sports facilities.

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8.5

"Great pool"

Great pool.

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7.8

"Great room"

Large rooms, nice bathrooms, and good views. Poor beds in rooms needing some cleaning.

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6.9

"Service is adequate"

Reception and service are alright. Professional and warm service and acceptable housekeeping. Shuttle service is ok.

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6.8

"Food is all right"

Food is all right.

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5.4

"Location is ok"

Location is ok.

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4.9

"Could use a good cleaning"

Rooms could be cleaner. Moderately clean hotel facilities.

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4.7

"Breakfast can be improved"

Breakfast can be improved.

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4.0

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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