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230 NORTH MICHIGAN AVENUE , 60601, Chicago, United States of America

Review Score

Based on 3157 reviews

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8.0

Location

9.4

939 reviews

Service

8.4

837 reviews

Bar and Beverages

6.5

49 reviews

Cleanliness

6.4

361 reviews

Vibe

6.4

357 reviews

Comfort

6.0

437 reviews

Amenities

6.0

288 reviews

Breakfast

5.4

49 reviews

Value for money

5.3

243 reviews

Room

5.2

1180 reviews

Wellness Area

4.7

30 reviews

WiFi

3.2

117 reviews

100% Verified Real Reviews

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9.4

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.4

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Valet service is ok. Room service is average. Great concierge service. Old, neglected rooms with uncomfortable beds, yet lovely views. Recreation staff is nice. Management should be more attentive. Booking process should be better organized.

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6.5

"Standard bar"

Bar is alright with good drinks. Bar service is acceptable.

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6.4

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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6.4

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Stylish hotel. Entrance area is not particularly attractive. Luxurious Hotel. Luxury hotel. Good choice for a city trip. Good for business people.

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6.0

"Comfortable"

Beds and comfort levels are average, but rooms are noisy with A/C problems.

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6.0

"Ordinary amenities"

Hotel has an average building, generally, but an excellent conference centre. Older facilities and unpleasant entrance area. Beautiful architecture. Elevator in need of updating.

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5.4

"Breakfast is average"

Breakfast is average.

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5.3

"Fairly good value for money"

Fairly good value for money. Internet is affordable. Food is a bit overpriced.

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5.2

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean. Poorly maintained, outdated rooms with unclean bathrooms and inadequate A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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4.7

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved. Average fitness area.

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3.2

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.4

"Great location"

Well-located, although unfortunately the parking isn't easy. Near to downtown with good options for sightseeing.

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8.3

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Valet service is ok. Room service is average.

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6.3

"Decent vibe"

OK vibe and a friendly atmosphere. Stylish hotel. Hotel could use some updating. Entrance area is not particularly attractive.

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6.1

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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6.1

"Ordinary amenities"

Okay buildings with a less impressive entrance area. Beautiful architecture.

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5.9

"Comfortable"

Beds and comfort levels are average, but rooms are noisy with A/C problems.

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5.4

"Breakfast is average"

Breakfast is average.

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5.3

"Fairly good value for money"

Fairly good value for money. Internet is affordable.

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4.9

"Room needs to be improved"

Poorly maintained, outdated rooms with unclean bathrooms and inadequate A/C. Views are good, menus are average, and rooms are acceptably clean. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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3.3

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.1

"Great location"

Great location with excellent sightseeing. Parking is rare.

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8.2

"Fantastic service"

Service is professional and friendly.

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6.4

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is not particularly attractive.

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6.0

"Comfortable"

Reasonably comfortable rooms with a tolerable noise level and standard beds. Spacious rooms.

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6.0

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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5.6

"Ordinary amenities"

Okay buildings with a less impressive entrance area.

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5.3

"Fairly good value for money"

Fairly good value for money.

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4.3

"Room needs to be improved"

Old, inadequately maintained rooms with subpar TV's. Okay beds and somewhat clean, big rooms with excellent views. Poor furniture and complaints about bathroom cleanliness. Shower can be a problem.

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3.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.5

"Great location"

Great location with excellent sightseeing.

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7.8

"Fantastic service"

Friendly service and great reception.

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7.1

"Delicious food"

Delicious food.

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6.6

"Decent vibe"

OK vibe and a friendly atmosphere. Stylish hotel. Hotel could use some updating.

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6.3

"Quite clean"

Room cleanliness is acceptable. Moderately clean hotel facilities.

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6.0

"Comfortable"

Noisy but acceptably comfortable rooms with okay beds.

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6.0

"Ordinary amenities"

Average hotel building.

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5.6

"Fairly good value for money"

Fairly good value for money.

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5.1

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean. Poor maintenance in rooms and bathrooms.

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4.9

"Breakfast can be improved"

Breakfast can be improved.

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3.9

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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3.1

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location.

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8.3

"Fantastic service"

Friendly service.

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6.6

"Ordinary amenities"

Average hotel building.

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6.4

"Decent vibe"

Decent vibe.

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5.5

"Room is all right"

Rooms are alright, but bathrooms are not great.

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