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230 NORTH MICHIGAN AVENUE , 60601, Chicago, United States of America

Review Score

Based on 2681 reviews

heart

8.2

Location

9.5

789 reviews

Service

8.7

701 reviews

Cleanliness

6.7

311 reviews

Amenities

6.4

253 reviews

Room

6.2

988 reviews

Comfort

5.9

361 reviews

WiFi

5.5

82 reviews

Breakfast

4.3

44 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Close to public transport and the train.

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8.7

"Fantastic service"

Professional and friendly service and restaurant service. Great service at reception, bar, and housekeeping. Valet service is ok. Room service could have been improved. Great concierge service. Booking process should be better organized. Recreation staff is nice.

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6.7

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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6.4

"Ordinary amenities"

Hotel has an average building, generally, but an excellent conference centre. Older facilities and unpleasant entrance area. Beautiful architecture. Elevator in need of updating.

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6.2

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Inadequate minibars in older, poorly-maintained rooms. Bathrooms are large but with substandard cleaning. Substandard furniture, A/C, TV's and kitchenettes. Shower can be a problem.

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5.9

"Comfortable"

Beds are decent and generally comfortable. Big rooms and bathrooms, but noisy with insufficient A/C.

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5.5

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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4.3

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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9.5

"Great location"

Great location with excellent sightseeing. Parking is rare.

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8.3

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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6.2

"Ordinary amenities"

Okay buildings with a less impressive entrance area.

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6.1

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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5.6

"Comfortable"

Noisy but acceptably comfortable rooms with okay beds.

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5.3

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean. Guests had problems with room cleanliness and maintenance, and complained about minibars. Poor quality TV's, furniture, and kitchenettes. Shower can be a problem.

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4.2

"Breakfast can be improved"

Breakfast can be improved.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Great location with excellent sightseeing. Parking is rare.

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8.5

"Fantastic service"

Service is professional and friendly.

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6.1

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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5.9

"Ordinary amenities"

Average hotel building.

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5.8

"Comfortable"

Large rooms with average comfort and standard beds.

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4.9

"Room needs to be improved"

Old rooms with lacking maintenance, furnishings, and bathroom cleanliness. Okay beds and somewhat clean, big rooms with excellent views. Shower can be a problem.

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9.6

"Great location"

Great location with excellent sightseeing.

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8.3

"Fantastic service"

Friendly service and great reception.

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6.4

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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6.2

"Ordinary amenities"

Average hotel building.

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5.8

"Comfortable"

Beds are decent and generally comfortable.

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5.7

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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5.5

"Room is all right"

Poorly-maintained but decently clean rooms, with okay beds and subpar bathrooms.

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3.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location.

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8.9

"Fantastic service"

Friendly service.

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5.5

"Room is all right"

Room is all right.

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