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230 NORTH MICHIGAN AVENUE , 60601, Chicago, United States of America

Review Score

Based on 1875 reviews

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8.9

Location

9.6

644 reviews

Service

8.8

605 reviews

Cleanliness

7.1

237 reviews

Room

6.9

738 reviews

WiFi

6.0

58 reviews

Wellness Area

5.3

23 reviews

Breakfast

4.4

22 reviews

100% Verified Real Reviews

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9.6

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Close to public transport and the train.

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8.8

"Fantastic service"

Great, friendly housekeeping. Professional service, management and reception. Room service could have been improved. Great concierge service. Valet service is ok. Booking process should be better organized.

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7.1

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are not.

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6.9

"Room is all right"

Reasonably new rooms, but A/C, furniture and TV's are substandard. Clean, spacious rooms, comfortable beds, and good views. Badly maintained rooms with poor minibars and kitchenettes. Bathrooms are large but with substandard cleaning. Shower was ok.

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6.0

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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5.3

"Sufficient wellness & sports facilities"

Average wellness and fitness area.

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4.4

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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9.5

"Great location"

Great location with excellent sightseeing. Parking is rare.

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8.3

"Fantastic service"

Friendly service and great reception.

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6.7

"Quite clean"

Cleanliness is lacking in rooms and bathrooms.

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6.3

"Comfortable"

Spacious, somewhat comfortable rooms, with okay beds, but some complaints of noise.

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6.3

"Ordinary amenities"

Average hotel building.

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5.6

"Room is all right"

Rooms are quite clean with standard beds but poorly-maintained with dirty bathrooms. Generally mediocre rooms, although spacious with good views. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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4.3

"Complaints about WiFi"

Complaints about WiFi.

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9.4

"Great location"

Great location with excellent sightseeing.

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8.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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6.5

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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6.1

"Ordinary amenities"

Average hotel building.

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5.2

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Badly maintained and cleaned rooms with poor furnishings. Shower can be a problem.

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9.6

"Great location"

Great location with excellent sightseeing.

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8.3

"Fantastic service"

Friendly service and great reception.

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6.9

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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6.2

"Ordinary amenities"

Average hotel building.

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5.9

"Room is all right"

Great beds, but only decently clean and poorly maintained rooms with bad bathrooms.

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4.1

"Complaints about WiFi"

Wifi quality could be improved.

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