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230 NORTH MICHIGAN AVENUE , 60601, Chicago, United States of America

Review Score

Based on 2908 reviews

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8.0

Location

9.5

847 reviews

Service

8.4

760 reviews

Cleanliness

6.5

333 reviews

Room

6.1

1071 reviews

Amenities

6.0

265 reviews

Comfort

5.8

392 reviews

Wellness Area

5.6

28 reviews

Value for money

5.5

212 reviews

WiFi

5.3

104 reviews

Breakfast

4.8

45 reviews

100% Verified Real Reviews

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9.5

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is a hassle. Close to public transport and the train.

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8.4

"Fantastic service"

Reception and housekeeping are great and service is attentive. Valet service is ok. Room service could have been improved. Great concierge service. Old, neglected rooms with uncomfortable beds, yet lovely views. Recreation staff is nice. Booking process should be better organized. Management should be more attentive.

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6.5

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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6.1

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Poorly maintained, outdated rooms with unclean bathrooms and inadequate A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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6.0

"Ordinary amenities"

Hotel has an average building, generally, but an excellent conference centre. Older facilities and unpleasant entrance area. Beautiful architecture. Elevator in need of updating.

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5.8

"Comfortable"

Large rooms with average comfort and standard beds. Deficient A/C and too noisy rooms.

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5.6

"Sufficient wellness & sports facilities"

Average wellness and fitness area.

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5.5

"Fairly good value for money"

Fairly good value for money. Internet is affordable. Acceptable breakfast prices. Food is a bit overpriced.

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5.3

"Regular internet service"

WiFi is decent and okay-priced. Wifi quality could be improved.

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4.8

"Breakfast can be improved"

Breakfast is reasonably priced, but not exceptional.

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9.4

"Great location"

Great location with excellent sightseeing. Parking is rare.

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8.3

"Fantastic service"

Reception and housekeeping are great and service is attentive. Valet service is ok.

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6.5

"Decent vibe"

OK vibe and a friendly atmosphere. Stylish hotel. Hotel could use some updating. Entrance area is not particularly attractive.

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6.2

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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6.0

"Ordinary amenities"

Okay buildings with a less impressive entrance area. Beautiful architecture.

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5.7

"Comfortable"

Beds and comfort levels are average, but rooms are noisy with A/C problems.

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5.7

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean. Poorly maintained, outdated rooms with unclean bathrooms and inadequate A/C. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower can be a problem.

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5.4

"Fairly good value for money"

Fairly good value for money.

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4.8

"Breakfast can be improved"

Breakfast can be improved.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Great location with excellent sightseeing. Parking is rare.

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8.4

"Fantastic service"

Efficient, friendly service with a nice reception.

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6.6

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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6.1

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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5.7

"Comfortable"

Reasonably comfortable rooms with a tolerable noise level and standard beds. Spacious rooms.

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5.7

"Ordinary amenities"

Average hotel building.

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5.7

"Fairly good value for money"

Fairly good value for money.

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5.0

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Old rooms with lacking maintenance, furnishings, and bathroom cleanliness. Shower can be a problem.

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3.2

"Complaints about WiFi"

Wifi quality could be improved.

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9.5

"Great location"

Great location with excellent sightseeing.

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8.0

"Fantastic service"

Friendly service and great reception.

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6.8

"Decent vibe"

OK vibe and a friendly atmosphere. Stylish hotel.

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6.3

"Quite clean"

Room cleanliness is acceptable. Moderately clean hotel facilities.

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6.0

"Ordinary amenities"

Average hotel building.

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5.7

"Comfortable"

Beds are decent and generally comfortable.

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5.5

"Room is all right"

Views are good, menus are average, and rooms are acceptably clean. Poor maintenance in rooms and bathrooms.

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4.8

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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4.4

"Breakfast can be improved"

Breakfast can be improved.

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3.4

"Complaints about WiFi"

Wifi quality could be improved.

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9.4

"Great location"

Great location.

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8.4

"Fantastic service"

Friendly service.

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6.6

"Ordinary amenities"

Average hotel building.

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6.5

"Decent vibe"

Decent vibe.

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5.5

"Room is all right"

Rooms are alright, but bathrooms are not great.

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