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71 BANYAN DRIVE , 96720, Hilo, United States of America

Review Score

Based on 2777 reviews

heart

8.3

Location

9.3

714 reviews

Service

8.6

590 reviews

WiFi

8.5

56 reviews

Room

8.2

956 reviews

Vibe

5.9

250 reviews

Breakfast

5.1

123 reviews

Wellness Area

2.5

13 reviews

100% Verified Real Reviews

grey circle

9.3

"Great location"

Great location near the airport. Great accessibility by car with affordable parking. Great shopping at the nearby city centre, and close to the beach.

grey circle

8.6

"Fantastic service"

Great, friendly service at reception and bar. Average wait staff and housekeeping. Room service could have been improved. Recreation staff is nice.

grey circle

8.5

"Good internet service"

Fast and cheap WiFi. Average wifi quality.

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8.2

"Great room"

Tidy, spacious rooms with excellent beds and decent minibars. Great views, but low quality air conditioning, televisions, and furnishing. Rooms seem aged and relatively shabby, with poor kitchenettes. Small rooms and poorly cleaned bathrooms. Adequate balcony. Shower can be a problem.

grey circle

5.9

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish. Awesome for a beach holiday.

grey circle

5.1

"Breakfast is average"

Breakfast is decent but expensive.

grey circle

2.5

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.2

"Great location"

Great location near the airport. Parking is good and affordable.

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8.4

"Fantastic service"

Friendly service and great reception.

grey circle

7.7

"Great room"

Large, clean rooms with complaints about bathrooms. Awesome balconies and views, and comfortable beds.

grey circle

6.3

"Fairly good value for money"

Fairly good value for money. Pricey breakfast and dining.

grey circle

5.1

"Breakfast is average"

Breakfast is decent but expensive.

grey circle

4.9

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

grey circle

9.1

"Great location"

Great location and easy parking.

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8.2

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping.

grey circle

7.7

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Poor maintenance in rooms and bathrooms.

grey circle

5.2

"Breakfast is average"

Breakfast is average.

grey circle

5.0

"Decent vibe"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

grey circle

9.1

"Great location"

Great location.

grey circle

8.4

"Fantastic service"

Fantastic service.

grey circle

7.7

"Great room"

Great room.

grey circle

7.7

"Very comfortable"

Very comfortable.

grey circle

6.6

"Food is all right"

Food is all right.

grey circle

8.8

"Great location"

Great location.

grey circle

7.8

"Great room"

Great room.

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