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71 BANYAN DRIVE , 96720, Hilo, United States of America

Review Score

Based on 2097 reviews

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8.1

Location

9.2

581 reviews

Service

8.0

448 reviews

Room

7.6

778 reviews

Amenities

5.8

178 reviews

WiFi

5.1

108 reviews

Vibe

4.8

195 reviews

Breakfast

4.5

97 reviews

Wellness Area

0.7

12 reviews

100% Verified Real Reviews

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9.2

"Great location"

Great location near the airport. Great accessibility by car with affordable parking. Close to the beach, with great shopping and sightseeing nearby. Medium distance to city centre.

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8.0

"Fantastic service"

Professional service. Average wait staff and housekeeping.

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7.6

"Great room"

Great balconies and views from spacious, decently kept up rooms. Tidy rooms with great beds, but old, and in need of better A/C. Small rooms and poorly cleaned bathrooms. Poorly-furnished with bad TV's, understocked minibars and unsightly kitchenettes. Shower was ok.

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5.8

"Ordinary amenities"

Outdated facilities with a decent entrance area. Great hotel grounds and outdoor sports facilities. Architecture not so nice. Elevator in need of updating. Adequate terrace.

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5.1

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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4.8

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is ok. Hotel could be more stylish. Luxurious Hotel. Awesome for families. Perfect airport hotel. Good choice for a city trip.

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4.5

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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0.7

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.0

"Great location"

Great location near the airport. Parking is good and affordable. Close to the beach, with great shopping and sightseeing nearby.

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7.8

"Fantastic service"

Professional service and good reception, but so-so housekeeping.

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7.3

"Great room"

Big rooms with excellent views, excellent balconies, and excellent beds. Relatively clean and well-maintained rooms. Small bathrooms and inadequate A/C.

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6.4

"Fairly good value for money"

Fairly good value for money. Pricey breakfast and dining. Free internet.

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5.5

"Ordinary amenities"

Hotel grounds and lobby are nice, but facilities are outdated. Elevator in need of updating.

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4.9

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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4.6

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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4.2

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Entrance area is ok.

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9.0

"Great location"

Great location near the airport. Great accessibility by car with affordable parking. Close to the beach, with great shopping and sightseeing nearby.

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7.6

"Great room"

Clean, yet old rooms with poor bathrooms. Fantastic beds and views in big, decently maintained rooms.

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7.5

"Fantastic service"

Friendly and professional service, with great reception but subpar housekeeping.

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6.9

"Fairly good value for money"

Fairly good value for money. Free internet. High priced breakfast.

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6.2

"Food is all right"

Decent food and menu. Great desserts & fruits.

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6.0

"Ordinary amenities"

Beautiful grounds but poor buildings, with so-so amenities.

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5.0

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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4.5

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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4.4

"Breakfast can be improved"

Some complaints about quality and price of breakfast.

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9.1

"Great location"

Great location.

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8.0

"Fantastic service"

Friendly service.

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7.5

"Great room"

Great rooms, with comfortable beds and lovely views.

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6.5

"Food is all right"

Food is all right.

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6.5

"Fairly good value for money"

Fairly good value for money.

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5.5

"Ordinary amenities"

Ordinary amenities.

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5.0

"Regular internet service"

Complaints about WiFi.

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8.9

"Great location"

Great location.

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8.0

"Great room"

Great room.

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7.9

"Fantastic service"

Fantastic service.

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