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Kingsway , CF10 3HH, Cardiff, United Kingdom

Review Score

Based on 3396 reviews

heart

8.7

Service

8.8

1007 reviews

Location

8.6

689 reviews

Breakfast

7.7

455 reviews

Room

6.6

1014 reviews

Food

6.4

251 reviews

Vibe

5.7

156 reviews

Cleanliness

5.6

272 reviews

Bar and Beverages

5.3

73 reviews

Value for money

3.5

303 reviews

WiFi

2.9

92 reviews

100% Verified Real Reviews

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8.8

"Fantastic service"

Service is generally friendly, although bar service is poor. Professional service with great waitstaff and management, but so-so housekeeping. Great concierge service. Room service could have been improved. Valet service is ok. Hotel security can be an issue. Booking process should be better organized.

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8.6

"Great location"

Great location. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping. Close to public transport. Medium distance to train station. Reasonably accessible by car.

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7.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.6

"Room is all right"

Rooms are large and mostly clean, with great beds. Bathrooms are large but with substandard cleaning. Room need better maintenance, and minibars are not great. Old rooms with poor furniture and TV's.

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6.4

"Food is all right"

Adequate menu with an alright dining experience. Desserts, fruits and sides are poorly reviewed. Untasty pork dishes and an insufficiently clean dining area. Tasteless vegetables.

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5.7

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish. Luxurious Hotel. Good choice for a city trip. Nice for romantic trips. Good for business people.

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5.6

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Moderately clean hotel facilities. Wellness & sports facilities could use better cleaning.

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5.3

"Standard bar"

Standard bar. Pool bar needs better service. Standard beverage prices.

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3.5

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey. Standard beverage prices.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.8

"Fantastic service"

Friendly, professional service, especially in the restaurant, but lower quality housekeeping. Great concierge service. Great valet service. Pool bar needs better service. Room service could have been improved.

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8.7

"Great location"

Great location. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping.

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7.6

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.7

"Room is all right"

Big rooms with great beds and views, acceptably clean. Bathrooms are large but with substandard cleaning. Old, poorly-maintained rooms with poor furnishing and TVs.

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6.2

"Food is all right"

Adequate menu with an alright dining experience. Bad desserts & fruits. Tasteless vegetables.

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5.9

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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5.8

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Hotel is relatively stylish. Entrance area is ok.

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4.8

"Bar could improve"

Bar could improve. Pool bar needs better service.

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3.3

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey.

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2.9

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.9

"Fantastic service"

Friendly service.

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8.8

"Great location"

Great location with excellent sightseeing. Pricey, inconvenient parking.

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7.7

"Tasty breakfast"

Tasty breakfast.

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7.1

"Great pool"

Great pool.

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6.2

"Room is all right"

Big rooms with great beds and views, acceptably clean. Shower was ok.

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6.2

"Food is all right"

Food is so-so, with low reviewed desserts.

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5.6

"Quite clean"

Room cleanliness is acceptable.

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5.6

"Decent vibe"

Decent vibe. Hotel could use some updating.

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5.1

"Standard bar"

Standard bar.

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3.8

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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3.0

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.7

"Fantastic service"

Friendly service.

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8.5

"Great location"

Well-located, although unfortunately the parking isn't easy.

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7.8

"Rather comfortable"

Rooms and bathrooms are spacious and comfortable, with nice beds.

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7.2

"Tasty breakfast"

Tasty breakfast.

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6.5

"Room is all right"

Rooms are fairly clean, though poorly-maintained. Comfortable beds in spacious rooms. Large, so-so bathroom. Shower was ok.

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6.0

"Food is all right"

Food is all right.

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5.9

"Decent vibe"

Decent vibe.

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5.7

"Quite clean"

Room cleanliness is acceptable.

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3.7

"Value for money could be better"

Value for money could be better.

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8.9

"Fantastic service"

Friendly service.

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8.6

"Great location"

Great location.

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6.6

"Room is all right"

Room is all right.

Photos from travellers