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Kingsway , CF10 3HH, Cardiff, United Kingdom

Review Score

Based on 4153 reviews

heart

8.6

Location

8.7

736 reviews

Service

8.5

1078 reviews

Breakfast

8.0

520 reviews

Room

7.2

1126 reviews

Food

6.7

317 reviews

Vibe

6.6

201 reviews

WiFi

5.7

77 reviews

Amenities

5.6

241 reviews

Cleanliness

5.6

307 reviews

Bar and Beverages

4.6

84 reviews

Value for money

4.0

306 reviews

100% Verified Real Reviews

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8.7

"Great location"

Great location. Accessible by car, but parking is costly. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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8.5

"Fantastic service"

Efficient, friendly service with a nice reception. Average wait staff and housekeeping. Room service could have been improved. The bar needs better service. Great valet service. Hotel security is ok.

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8.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.2

"Great room"

Amply-sized rooms with excellent beds and superb views. Rooms are relatively tidy, but furniture is poor quality, with substandard TV's and A/C. Inadequate minibars in older, poorly-maintained rooms. Bathrooms are large but with substandard cleaning. Shower was ok.

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6.7

"Food is all right"

Unpleasant dining experience, with unappetizing desserts/fruits and a poorly cleaned dining area. Menu is alright but pork dishes are not great. Moderate food prices and acceptable snacks. Tasteless vegetables. Poor vegetarian & vegan dishes. Delicious beef dishes & steak. No good fish & seafood.

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6.6

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Hotel is relatively stylish. Luxurious Hotel. Nice for romantic trips. Great for a wellness holiday. Good choice for a city trip.

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5.7

"Regular internet service"

Expensive but decent WiFi. Wifi quality could be improved.

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5.6

"Ordinary amenities"

Average hotel building. Adequate meeting & event facilities. Elevator in need of updating. Hotel grounds not rated highly, with outdated facilities. Architecture not so nice.

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5.6

"Quite clean"

Untidy dining area but rooms are clean enough. Moderately clean hotel facilities. Bathrooms and pool area are inadequately clean. Wellness & sports facilities could use better cleaning.

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4.6

"Bar could improve"

Guests complain about the price and quality of the bar. The bar needs better service. Alcoholic drinks are not the best.

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4.0

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey. Normally priced food. Beverages could be cheaper.

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8.7

"Great location"

Great location. Pricey, inconvenient parking. Near downtown with great sightseeing and shopping.

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8.5

"Fantastic service"

Efficient, friendly service with a nice reception. The bar needs better service.

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8.0

"Tasty breakfast"

Tasty breakfast.

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7.5

"Great room"

Big rooms with great beds and views, acceptably clean. Large, so-so bathroom. Old, poorly-maintained rooms with poor furnishing and TVs. Shower was ok.

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6.5

"Food is all right"

Dining experience is decent, but poor desserts and fruits. Great menu.

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6.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.8

"Quite clean"

Room cleanliness is acceptable. Moderately clean hotel facilities.

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5.8

"Ordinary amenities"

Average hotel building.

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4.3

"Bar could improve"

Bar could improve. The bar needs better service.

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4.1

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.7

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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8.7

"Great location"

Well-located, although unfortunately the parking isn't easy.

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8.6

"Fantastic service"

Friendly service.

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7.9

"Tasty breakfast"

Tasty breakfast.

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6.6

"Room is all right"

Rooms are large and mostly clean, with great beds.

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6.5

"Food is all right"

Food is all right.

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6.0

"Quite clean"

Room cleanliness is acceptable.

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5.9

"Decent vibe"

Decent vibe.

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5.8

"Ordinary amenities"

Average hotel building.

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4.0

"Value for money could be better"

Value for money could be better.

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8.6

"Great location"

Great location.

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8.2

"Fantastic service"

Friendly service.

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7.6

"Tasty breakfast"

Tasty breakfast.

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7.6

"Very comfortable"

Great sized rooms, very comfortable with wonderful beds.

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6.6

"Room is all right"

Decently clean rooms with okay bathrooms. Comfortable beds in spacious rooms.

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6.0

"Food is all right"

Food is all right.

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5.5

"Quite clean"

Room cleanliness is acceptable.

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8.9

"Great location"

Great location.

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8.6

"Fantastic service"

Friendly service.

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6.8

"Room is all right"

Room is all right.

Photos from travellers