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Kingsway , CF10 3HH, Cardiff, United Kingdom

Review Score

Based on 3563 reviews

heart

8.6

Service

8.6

995 reviews

Location

8.6

673 reviews

Breakfast

7.7

460 reviews

Room

6.4

1027 reviews

Food

6.2

264 reviews

Vibe

5.7

168 reviews

Cleanliness

5.2

270 reviews

Bar and Beverages

4.7

69 reviews

Value for money

3.7

300 reviews

WiFi

2.7

92 reviews

100% Verified Real Reviews

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8.6

"Fantastic service"

Professional and friendly service and restaurant service. Decent reception, but less impressive bar service. Great concierge service. Great valet service. Room service could have been improved. Hotel security is ok.

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8.6

"Great location"

Great location. Accessible by car, but parking is costly. Central location with great sightseeing, dining out and shopping. Close to public transport and the train.

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7.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.4

"Room is all right"

Rooms are large and mostly clean, with great beds. Poorly-maintained rooms with subpar furniture and TVs. Bathrooms are large but with substandard cleaning. Rooms needing updating with poor quality A/C and minibars. Shower was ok.

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6.2

"Food is all right"

Okay side dishes and dining experience. Guests disliked the pork dishes, desserts, and fruits. Menu is okay but dining area could use better cleaning. Tasteless vegetables. Delicious beef dishes & steak.

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5.7

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is not particularly attractive. Stylish hotel. Luxurious Hotel. Good choice for a city trip. Nice for romantic trips. Awesome for families.

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5.2

"Quite clean"

Bathrooms, dining area untidy; rooms relatively untidy. Moderately clean hotel facilities. Wellness & sports facilities could use better cleaning.

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4.7

"Bar could improve"

Bar could improve. Alcoholic drinks are good and affordable. Pool bar needs better service.

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3.7

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey. Affordable beverage prices.

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2.7

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.7

"Great location"

Great location, close to the train station. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping.

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8.6

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping. Pool bar needs better service. Great concierge service. Room service could have been improved. Great valet service.

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7.8

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.7

"Room is all right"

Rooms are clean enough, but old with subpar furniture. Amply-sized rooms with excellent beds and superb views. Poorly-maintained rooms, with substandard A/C and televisions. Bathrooms are large but with substandard cleaning.

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5.9

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Stylish hotel. Entrance area is not particularly attractive.

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5.9

"Food is all right"

Adequate menu with an alright dining experience. Bad desserts & fruits. Tasteless vegetables.

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5.5

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Moderately clean hotel facilities.

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4.4

"Bar could improve"

Bar could improve. Pool bar needs better service.

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3.4

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey.

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2.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.9

"Fantastic service"

Friendly service and great reception.

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8.8

"Great location"

Great location with excellent sightseeing. Parking is rare.

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7.7

"Tasty breakfast"

Tasty breakfast.

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7.6

"Great pool"

Great pool.

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6.1

"Room is all right"

Big rooms with great beds and views, acceptably clean.

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6.1

"Food is all right"

Food is so-so, with low reviewed desserts.

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5.5

"Decent vibe"

Decent vibe. Hotel could use some updating.

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5.3

"Quite clean"

Room cleanliness is acceptable.

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4.6

"Bar could improve"

Bar could improve.

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4.0

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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2.8

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.5

"Fantastic service"

Friendly service.

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8.4

"Great location"

Well-located, although unfortunately the parking isn't easy.

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7.7

"Rather comfortable"

Rooms and bathrooms are spacious and comfortable, with nice beds.

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7.1

"Tasty breakfast"

Tasty breakfast.

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6.3

"Room is all right"

Rooms are fairly clean, though poorly-maintained. Comfortable beds in spacious rooms. Large, so-so bathroom. Shower was ok.

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5.9

"Food is all right"

Food is all right.

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5.8

"Decent vibe"

Decent vibe.

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5.2

"Quite clean"

Room cleanliness is acceptable.

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3.8

"Value for money could be better"

Value for money could be better.

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8.8

"Fantastic service"

Friendly service.

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8.7

"Great location"

Great location.

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6.4

"Room is all right"

Room is all right.

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6.1

"Decent vibe"

Decent vibe.

Photos from travellers