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Kingsway , CF10 3HH, Cardiff, United Kingdom

Review Score

Based on 4311 reviews

heart

8.6

Location

8.7

768 reviews

Service

8.5

1087 reviews

Breakfast

8.1

531 reviews

Room

7.0

1171 reviews

Vibe

6.5

222 reviews

Food

6.5

321 reviews

Cleanliness

5.4

322 reviews

Bar and Beverages

4.7

91 reviews

WiFi

4.2

78 reviews

Value for money

3.7

302 reviews

100% Verified Real Reviews

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8.7

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly.

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8.5

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping. Decent waitstaff and management. Room service could have been improved. Great valet service. Hotel security is ok. The bar needs better service.

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8.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.0

"Great room"

Rooms are large and mostly clean, with great beds. Poorly-maintained rooms with subpar furniture and TVs. Rooms needing updating with poor quality A/C and minibars. Bathrooms are large but with substandard cleaning.

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6.5

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish. Luxurious Hotel. Nice for romantic trips. Great for a wellness holiday. Good for business people.

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6.5

"Food is all right"

Poor dining experience, with dining area needing more cleaning and so-so desserts. Menu and snacks are alright. Side dishes and vegetables are not well rated. Untasty beef dishes & steak. Pork dishes are adequate. No good fish & seafood.

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5.4

"Quite clean"

Untidy dining area but rooms are clean enough. Moderately clean hotel facilities. Bathrooms and pool area are inadequately clean. Wellness & sports facilities could use better cleaning.

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4.7

"Bar could improve"

Guests complain about the price and quality of the bar. The bar needs better service. Standard alcoholic drinks.

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4.2

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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3.7

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey. Beverages could be cheaper.

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8.8

"Great location"

Great location. Near downtown with great sightseeing and shopping. Pricey, inconvenient parking.

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8.4

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.0

"Tasty breakfast"

Tasty breakfast.

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7.5

"Great room"

Spacious rooms and bathrooms, and comfortable beds. Rooms are clean enough, but old with subpar furniture. Poorly-maintained rooms with subpar TVs.

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6.4

"Food is all right"

Decent food and okay desserts.

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6.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.6

"Quite clean"

Room cleanliness is acceptable. Moderately clean hotel facilities.

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4.5

"Bar could improve"

Bar could improve.

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3.6

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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3.0

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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8.8

"Great location"

Great location.

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8.5

"Fantastic service"

Friendly service.

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7.9

"Tasty breakfast"

Tasty breakfast.

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6.4

"Room is all right"

Awesome beds, and reasonably clean rooms.

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6.4

"Food is all right"

Food is all right.

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5.8

"Decent vibe"

Decent vibe.

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5.7

"Quite clean"

Room cleanliness is acceptable.

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3.7

"Value for money could be better"

Value for money could be better.

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8.8

"Great location"

Great location.

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8.1

"Fantastic service"

Friendly service.

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8.0

"Tasty breakfast"

Tasty breakfast.

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7.2

"Very comfortable"

Great sized rooms, very comfortable with wonderful beds.

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6.4

"Room is all right"

Decently clean rooms with okay bathrooms. Comfortable beds in spacious rooms.

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5.3

"Quite clean"

Room cleanliness is acceptable.

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8.9

"Great location"

Great location.

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8.5

"Fantastic service"

Friendly service.

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6.6

"Room is all right"

Room is all right.

Photos from travellers