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Hilton Toronto

  • hotel stars
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145 Richmond Street West, M5H 2L2, Toronto, Canada

Review score

Based on 3013 hotel review

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8.5

Location

9.2

632 reviews

Pool

8.8

126 reviews

Service

8.2

640 reviews

Room

6.9

824 reviews

Breakfast

6.6

155 reviews

Bar and Beverages

5.9

37 reviews

Vibe

5.9

205 reviews

WiFi

4.2

125 reviews

Value for money

4.1

280 reviews

100% Verified Real Reviews

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9.2

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.8

"Great pool"

Great pool.

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8.2

"Fantastic service"

Great management and friendly, professional staff. Room service is average. Great concierge service. Restaurant could offer better service. Valet service could be better. Great hotel security. Bar service is acceptable.

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6.9

"Room is all right"

Decent kitchenettes and average room cleanliness. Wonderful beds and views in big but old rooms. Small rooms and poorly cleaned bathrooms. Lacking maintenance in rooms and poor TV's, minibars, and furniture. Shower can be a problem.

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6.6

"Breakfast is average"

Breakfast is decent but expensive.

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5.9

"Standard bar"

So-so bar with mediocre drinks. Bar service is acceptable. Beverages could be cheaper.

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5.9

"Decent vibe"

Decent vibe. Hotel could use some updating. Entrance area is ok. Stylish hotel. Luxurious Hotel. Good for business people. Good choice for a city trip.

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4.2

"WiFi system needs upgrading"

Wifi quality could be improved. Relatively high internet cost.

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4.1

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey. Food and beverages are pricey.

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9.0

"Great location"

Great location. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping.

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8.8

"Great pool"

Great pool.

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7.6

"Fantastic service"

Professional, friendly service, and great reception and management. Restaurant could offer better service. Great concierge service. Room service is average.

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7.2

"Rather comfortable"

Spacious rooms, comfortable and with great beds, but too noisy.

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6.8

"Room is all right"

Rooms are old and decently clean, but with less well cleaned bathrooms. Amply-sized rooms with excellent beds and superb views. Badly maintained rooms with subpar minibars and TVs. Shower can be a problem.

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6.5

"Breakfast is average"

Breakfast is decent but expensive.

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6.3

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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6.1

"Ordinary amenities"

Okay buildings and entrance area. Elevator in need of updating. Good meeting & event facilities.

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6.1

"Decent vibe"

Decent vibe. Entrance area is ok. Hotel could use some updating. Stylish hotel.

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5.9

"Standard bar"

Standard bar.

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4.3

"WiFi system needs upgrading"

Poor, over-priced WiFi.

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4.1

"Value for money could be better"

Value for money could be better. Pricey food, particularly breakfasts, and expensive WiFi.

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9.2

"Great location"

Good location, close to public transport. Accessible by car, but parking is costly. Great sightseeing, restaurants and shopping nearby.

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8.5

"Great pool"

Great pool.

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8.1

"Fantastic service"

Housekeeping is typical but service staff are very professional.

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7.1

"Rather comfortable"

Spacious rooms, comfortable and with great beds, but too noisy.

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6.7

"Room is all right"

Big rooms with great beds and views, acceptably clean. Guests complain about bathrooms, minibars, and general room maintenance. Older rooms and furniture. Shower can be a problem.

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6.3

"Breakfast is average"

Breakfast is decent but expensive.

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6.0

"Quite clean"

Room cleanliness is acceptable. Moderately clean hotel facilities.

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5.5

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is ok.

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4.3

"WiFi system needs upgrading"

Wifi quality could be improved. Relatively high internet cost.

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4.2

"Value for money could be better"

Value for money could be better. WiFi and breakfast pricey.

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9.3

"Great location"

Great location.

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7.6

"Fantastic service"

Friendly service and great reception.

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7.2

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds.

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6.5

"Breakfast is average"

Breakfast is average.

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6.4

"Quite clean"

Room cleanliness is acceptable.

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6.1

"Room is all right"

Big rooms with great beds and views, acceptably clean. Outdated, insufficiently maintained rooms with poorly rated bathrooms.

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5.5

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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4.2

"WiFi system needs upgrading"

Poor, over-priced WiFi.

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4.0

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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9.3

"Great location"

Great location with good access by car.

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7.6

"Fantastic service"

Professional service and good reception.

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6.7

"Ordinary amenities"

Average hotel building.

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6.4

"Room is all right"

Rooms are okay but needing better maintenance, with subpar bathrooms.

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6.0

"Decent vibe"

Decent vibe.

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4.3

"Value for money could be better"

Value for money could be better.

Photos from travellers