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145 Richmond Street West, M5H 2L2, Toronto, Canada

Review Score

Based on 3208 reviews

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8.5

Location

9.3

652 reviews

Pool

8.3

127 reviews

Service

8.3

684 reviews

Room

7.1

877 reviews

Breakfast

6.3

159 reviews

Vibe

6.1

222 reviews

Bar and Beverages

6.1

36 reviews

WiFi

4.4

130 reviews

Value for money

4.0

285 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Great sightseeing, restaurants and shopping nearby. Accessible by car, but parking is costly. Close to public transport and the train.

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8.3

"Great pool"

Clean pool area.

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8.3

"Fantastic service"

Professional, friendly service, and great reception and management. Room service is perfect. Average bar service and housekeeping. Great concierge service. Restaurant could offer better service. Valet service could be better. Great hotel security.

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7.1

"Great room"

Amply-sized rooms with excellent beds and superb views. A/C and furnishings are subpar, but rooms are decently clean with okay kitchenettes. Small rooms and poorly cleaned bathrooms. Old, poorly maintained rooms with subpar TV's and minibars. Shower can be a problem.

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6.3

"Breakfast is average"

Decent and moderately priced breakfast.

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6.1

"Decent vibe"

Decent vibe. Hotel could use some updating. Entrance area is ok. Stylish hotel. Luxurious Hotel. Good for business people. Good choice for a city trip.

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6.1

"Standard bar"

So-so bar with mediocre drinks. Bar service is acceptable. Beverages could be cheaper.

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4.4

"Complaints about WiFi"

Wifi quality could be improved. Relatively high internet cost.

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4.0

"Value for money could be better"

Value for money could be better. Relatively high internet cost. Acceptable breakfast prices. Food and beverages are pricey.

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8.9

"Great location"

Great location. Pricey, inconvenient parking. Great sightseeing, restaurants and shopping nearby.

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7.7

"Fantastic service"

Professional service, management and reception. Restaurant could offer better service. Great concierge service. Room service is average.

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7.4

"Rather comfortable"

Spacious rooms, comfortable and with great beds, but too noisy.

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6.8

"Room is all right"

Big rooms with great beds and views, acceptably clean. Poorly maintained, outdated rooms with insufficiently clean bathrooms and deficient minibars. Shower can be a problem.

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6.7

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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6.4

"Breakfast is average"

Decent and moderately priced breakfast.

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6.3

"Decent vibe"

Decent vibe. Hotel could use some updating. Entrance area is ok. Stylish hotel.

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6.0

"Standard bar"

Standard bar.

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4.5

"Complaints about WiFi"

Poor, over-priced WiFi.

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4.0

"Value for money could be better"

Value for money could be better. Relatively high internet cost. Acceptable breakfast prices. Food is a bit overpriced.

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9.3

"Great location"

Good location, close to public transport. Great sightseeing, restaurants and shopping nearby. Accessible by car, but parking is costly.

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8.2

"Great pool"

Great pool.

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8.0

"Fantastic service"

Professional service.

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6.8

"Room is all right"

Big rooms with great beds and views, acceptably clean. Guests complain about bathrooms, minibars, and general room maintenance. Older rooms and furniture. Shower can be a problem.

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6.5

"Quite clean"

Room cleanliness is acceptable.

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6.1

"Breakfast is average"

Breakfast is decent but expensive.

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5.5

"Decent vibe"

Decent vibe. Hotel could use some updating. Luxurious Hotel. Entrance area is ok.

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4.3

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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4.2

"Value for money could be better"

Value for money could be better. Internet is affordable. High priced breakfast.

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9.3

"Great location"

Great location.

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7.7

"Fantastic service"

Efficient, friendly service with a nice reception.

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6.9

"Quite clean"

Room cleanliness is acceptable.

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6.5

"Room is all right"

Big rooms with great beds and views, acceptably clean. Outdated, insufficiently maintained rooms with poorly rated bathrooms.

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6.2

"Breakfast is average"

Breakfast is average.

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5.8

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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4.3

"Complaints about WiFi"

Poor, over-priced WiFi.

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3.9

"Value for money could be better"

Value for money could be better. Relatively high internet cost.

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9.2

"Great location"

Great location.

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8.2

"Fantastic service"

Service is professional and friendly.

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7.5

"Rather comfortable"

Rather comfortable.

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7.3

"Clean"

Clean.

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7.0

"Great amenities"

Average hotel building.

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6.6

"Room is all right"

Rooms are okay but needing better maintenance, with subpar bathrooms.

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6.3

"Decent vibe"

Decent vibe.

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4.2

"Value for money could be better"

Value for money could be better.

Photos from travellers