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145 Richmond Street West, M5H 2L2, Toronto, Canada

Review Score

Based on 3169 reviews

heart

8.5

Location

9.0

632 reviews

Pool

8.9

107 reviews

Comfort

7.8

389 reviews

Service

7.7

656 reviews

Breakfast

7.0

159 reviews

Room

6.9

861 reviews

Bar and Beverages

6.2

32 reviews

Vibe

5.8

209 reviews

Value for money

4.0

276 reviews

WiFi

4.0

127 reviews

100% Verified Real Reviews

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9.0

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly. Close to public transport and the train.

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8.9

"Great pool"

Clean pool area.

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7.8

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. Small bathrooms, noisy rooms, and deficient A/C.

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7.7

"Fantastic service"

Great management and friendly, professional staff. Reception, housekeeping and restaurant service were adequate. Concierge service could be more helpful. Room service is average. Valet service could be better. Recreation staff could be nicer. Hotel security is ok.

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7.0

"Tasty breakfast"

Decent and moderately priced breakfast.

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6.9

"Room is all right"

Big rooms with great beds and views, acceptably clean. Small rooms and poorly cleaned bathrooms. Inadequate minibars in older, poorly-maintained rooms. Substandard furniture, A/C, TV's and kitchenettes. Shower was ok.

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6.2

"Standard bar"

So-so bar with mediocre drinks. Beverages could be cheaper.

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5.8

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is ok. Hotel is relatively stylish. Luxurious Hotel. Good for business people. Good choice for a city trip.

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4.0

"Value for money could be better"

Value for money could be better. Internet is affordable. Acceptable breakfast prices. Food and beverages are pricey.

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4.0

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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8.9

"Great pool"

Great pool.

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8.9

"Great location"

Great location. Pricey, inconvenient parking. Central location with great sightseeing, dining out and shopping.

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7.7

"Rather comfortable"

Spacious rooms, comfortable and with great beds, but too noisy.

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7.6

"Fantastic service"

Service is professional and friendly. Service at reception and in restaurant are okay. Concierge service could be more helpful. Room service is average.

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7.0

"Tasty breakfast"

Decent and moderately priced breakfast.

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6.8

"Room is all right"

Big rooms with great beds and views, acceptably clean. Complaints about bathroom cleanliness in out-of-date, poorly-maintained rooms. Shower was ok.

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6.4

"Quite clean"

Cleanliness is lacking in rooms and bathrooms. Clean hotel facilities.

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6.2

"Standard bar"

Standard bar.

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6.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is ok. Stylish hotel.

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5.9

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

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4.1

"Value for money could be better"

Value for money could be better. Internet is affordable. Acceptable breakfast prices. Food is a bit overpriced.

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3.9

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.3

"Great location"

Good location, close to public transport. Central location with great sightseeing, dining out and shopping. Accessible by car, but parking is costly.

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8.6

"Great pool"

Great pool.

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7.5

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.7

"Room is all right"

Big rooms with great beds and views, acceptably clean. Guests complain about bathrooms, minibars, and general room maintenance. Older rooms and furniture.

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6.6

"Breakfast is average"

Decent and moderately priced breakfast.

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6.4

"Quite clean"

Room cleanliness is acceptable.

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5.8

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating. Entrance area is ok. Luxurious Hotel.

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4.3

"Value for money could be better"

Value for money could be better. Internet is affordable. Acceptable breakfast prices.

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3.9

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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9.1

"Great location"

Great location.

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7.2

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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6.8

"Breakfast is average"

Breakfast is average.

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6.4

"Quite clean"

Room cleanliness is acceptable.

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6.2

"Room is all right"

Big rooms with great beds and views, acceptably clean. Outdated, insufficiently maintained rooms with poorly rated bathrooms.

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5.6

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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5.3

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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4.1

"Complaints about WiFi"

WiFi isn't great although it's reasonably priced.

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4.0

"Value for money could be better"

Value for money could be better. Internet is affordable.

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9.0

"Great location"

Great location.

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7.7

"Fantastic service"

Fantastic service.

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6.5

"Ordinary amenities"

Average hotel building. Elevator in need of updating.

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6.4

"Room is all right"

Room is all right.

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5.8

"Decent vibe"

Decent vibe.

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4.1

"Value for money could be better"

Value for money could be better.

Photos from travellers