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Billwerder Neuer Deich 14 , 20539, Hamburg, Germany

Review Score

Based on 4782 reviews

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7.5

Breakfast

8.6

1078 reviews

Service

8.2

987 reviews

Location

6.9

787 reviews

Pool

6.4

226 reviews

Value for money

6.4

518 reviews

Cleanliness

6.3

436 reviews

Comfort

5.6

740 reviews

Amenities

5.3

146 reviews

Room

5.3

1550 reviews

WiFi

5.2

59 reviews

Vibe

2.7

308 reviews

100% Verified Real Reviews

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8.6

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.2

"Fantastic service"

Generally friendly service, with decent bar service and excellent restaurant service. Average professionalism from poor housekeeping staff and mediocre reception. Room service is perfect. Smooth booking process.

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6.9

"Location is ok"

Location is ok. Pricey, inconvenient parking. Reasonably central, close to shopping, restaurants, and bars. Close to public transport and the train. Reasonably accessible by car.

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6.4

"Ordinary pool"

Moderately clean pool area.

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6.4

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Free internet. Affordable food. Standard beverage prices.

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6.3

"Quite clean"

Rooms and pool are acceptably clean. Clean hotel facilities. The bathrooms and dining area need some cleaning. Moderately clean wellness & sports facilities.

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5.6

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.3

"Ordinary amenities"

Mediocre building with old facilities. Decent hotel grounds and entrance area. Smoking area is not nice.

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5.3

"Room is all right"

Rooms are quite clean and beds and TV's are standard but A/C is lacking. Older, poorly maintained rooms with poorly rated furniture, although views are nice. Small rooms and poorly cleaned bathrooms. Large rooms, and good minibars. Shower can be a problem.

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5.2

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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2.7

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is ok. Stylish hotel. Luxury hotel.

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8.3

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.1

"Fantastic service"

Reception friendly and relatively professional, with great restaurant service.

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7.4

"Great location"

Great location. Accessible by car, but parking is costly. Great sightseeing and not far from the city centre. Close to public transport and the train.

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6.3

"Quite clean"

Rooms and pool are acceptably clean. The bathrooms and dining area need some cleaning. Clean hotel facilities. Moderately clean wellness & sports facilities.

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6.0

"Ordinary pool"

Moderately clean pool area.

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5.8

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.6

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Poor quality, old rooms with low rated A/C and furniture. Small rooms and poorly cleaned bathrooms. Good minibar. Shower can be a problem.

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5.5

"Fairly good value for money"

Fairly good value for money. High priced breakfast.

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5.5

"Ordinary amenities"

Average hotel building.

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5.0

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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2.4

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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8.5

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.3

"Fantastic service"

Reception friendly and relatively professional, with great restaurant service.

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7.3

"Great location"

Good location, close to public transport. Good car access, but so-so parking. Great sightseeing and not far from the city centre. Standard parking prices.

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6.6

"Ordinary pool"

Moderately clean pool area.

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6.4

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Free internet.

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5.9

"Quite clean"

Rooms and pool are acceptably clean. Clean hotel facilities. Bathroom needs cleaning.

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5.8

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Poor quality, old rooms with low rated A/C and furniture. Small rooms and poorly cleaned bathrooms. Good minibar. Shower can be a problem.

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5.6

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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2.6

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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8.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.1

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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6.2

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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6.2

"Location is ok"

Location is ok. Pricey, inconvenient parking. Reasonably accessible by car. Medium distance to city centre. Close to public transport.

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6.0

"Ordinary pool"

Ordinary pool.

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5.8

"Fairly good value for money"

Fairly good value for money. High priced breakfast.

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5.7

"Sufficient wellness & sports facilities"

Average wellness and fitness area. Sauna is ok.

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5.6

"Regular internet service"

Regular internet service.

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5.4

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.0

"Ordinary amenities"

Hotel buildings are substandard but amenities are OK.

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5.0

"Room is all right"

Small bathrooms and poor room maintenance. Views are good, menus are average, and rooms are acceptably clean. Large rooms, and good minibars. Outdated room and furniture, and problems with the A/C. Shower can be a problem.

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2.9

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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8.7

"Tasty breakfast"

Tasty breakfast.

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8.1

"Fantastic service"

Friendly service.

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6.6

"Location is ok"

Location is ok.

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6.2

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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6.1

"Quite clean"

Room cleanliness is acceptable.

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5.0

"Comfortable"

Noisy, moderately comfortable, and modestly sized rooms.

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4.8

"Room needs to be improved"

Large enough and decently clean rooms with complaints about maintenance and bathrooms. Good minibar.

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2.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

Photos from travellers