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Billwerder Neuer Deich 14 , 20539, Hamburg, Germany

Review Score

Based on 5065 reviews

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7.5

Breakfast

8.7

1149 reviews

Service

8.2

1010 reviews

Pool

7.0

242 reviews

Location

6.7

791 reviews

Value for money

6.1

505 reviews

Cleanliness

5.8

462 reviews

Comfort

5.7

776 reviews

Amenities

5.2

164 reviews

WiFi

5.2

53 reviews

Room

5.2

1593 reviews

Vibe

2.7

319 reviews

100% Verified Real Reviews

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8.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.2

"Fantastic service"

Friendly service, especially in the restaurant. Average professionalism from poor housekeeping staff and mediocre reception. Room service is perfect. Booking process is sufficient.

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7.0

"Great pool"

Clean pool area.

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6.7

"Location is ok"

Location is ok. Pricey, inconvenient parking. Close to public transport and the train. Reasonably accessible by car. Reasonably close to the city center with good access to restaurants, bars and sightseeing.

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6.1

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Well-priced food and beverages. Free internet.

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5.8

"Quite clean"

Clean pool area and moderately clean rooms. Clean hotel facilities. The bathrooms and dining area need some cleaning. Clean wellness & sports facilities.

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5.7

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.2

"Ordinary amenities"

Hotel building and grounds are alright. Great entrance area, but outdated facilities. Elevator in need of updating. Architecture not so nice. Smoking area is not nice.

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5.2

"Regular internet service"

WiFi is good value.

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5.2

"Room is all right"

Rooms are fairly clean, but old with average beds and bad TV's. View is wonderful, but rooms are in need of maintenance with poor furniture and A/C. Small rooms and poorly cleaned bathrooms. Large rooms, and good minibars. Shower can be a problem.

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2.7

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Pleasant entrance area. Hotel is relatively stylish. Hotel is fairly plain. Luxury hotel.

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8.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.3

"Fantastic service"

Friendly, fairly professional service, with an OK reception and particularly good bar service.

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7.2

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Reasonably accessible by car. Medium distance to city centre.

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6.5

"Ordinary pool"

Ordinary pool. Clean pool area.

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5.9

"Quite clean"

Clean pool area and moderately clean rooms. The bathrooms and dining area need some cleaning. Clean hotel facilities.

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5.5

"Fairly good value for money"

Fairly good value for money. High priced breakfast.

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5.4

"Room is all right"

Okay beds and somewhat clean, big rooms with excellent views. Poor quality, old rooms with low rated A/C and furniture. Small rooms and poorly cleaned bathrooms. Good minibar. Shower can be a problem.

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5.2

"Ordinary amenities"

Average hotel building.

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5.1

"Regular internet service"

Regular internet service.

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2.5

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating.

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8.8

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.2

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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7.3

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Medium distance to city centre. Reasonably accessible by car.

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6.9

"Ordinary pool"

Ordinary pool. Clean pool area.

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6.1

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Affordable food.

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5.6

"Room is all right"

Decent beds and rooms, great views. Outdated, rooms with poor cleanliness and maintenance. Guests had problems with furnishing, A/C, and cleanliness of the bathrooms. Large rooms, and good minibars. Shower can be a problem.

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5.4

"Quite clean"

Quite clean. Rooms and bathrooms are untidy, but pool area is clean. Clean hotel facilities.

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5.2

"Regular internet service"

Regular internet service.

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2.8

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Pleasant entrance area.

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8.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.1

"Fantastic service"

Friendly, more-or-less professional service, and so-so reception.

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6.6

"Ordinary pool"

Ordinary pool.

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6.4

"Location is ok"

Location is ok. Pricey, inconvenient parking. Reasonably accessible by car. Medium distance to city centre. Close to public transport.

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5.8

"Fairly good value for money"

Fairly good value for money. High priced breakfast.

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5.6

"Comfortable"

Large rooms with average comfort and standard beds. Small bathrooms, noisy rooms, and deficient A/C.

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5.6

"Regular internet service"

Regular internet service.

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5.4

"Sufficient wellness & sports facilities"

Average wellness and fitness area. Sauna is ok.

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5.4

"Quite clean"

Buildings are reasonably clean, but less well kept up rooms.

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5.2

"Ordinary amenities"

Average hotel building.

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5.1

"Room is all right"

Average but big rooms with wonderful views, and okay beds. Older rooms with small bathrooms, poor furniture and A/C problems. Poorly maintained and cleaned rooms. Good minibar. Shower can be a problem.

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2.9

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating.

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8.8

"Tasty breakfast"

Tasty breakfast.

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8.2

"Fantastic service"

Fantastic service.

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6.5

"Location is ok"

Location is ok.

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6.2

"Fairly good value for money"

Fairly good value for money.

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5.8

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities.

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5.6

"Quite clean"

Room cleanliness is acceptable.

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5.1

"Comfortable"

Spacious, quiet comfortable rooms, but very noisy.

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4.7

"Room needs to be improved"

Rooms spacious and relatively clean, but bathrooms are below average.

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2.9

"Vibe is not too good"

Vibe is not too good.

Photos from travellers