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PASEO DE LOS HEROES: 18818,ZONA RIO , 22320, Tijuana, Mexico

Review Score

Based on 653 reviews

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7.7

Location

7.8

65 reviews

Service

7.5

138 reviews

Breakfast

6.1

26 reviews

Cleanliness

4.1

69 reviews

Room

3.9

152 reviews

Comfort

3.8

79 reviews

Pool

3.8

19 reviews

Amenities

3.8

32 reviews

Wellness Area

3.1

17 reviews

WiFi

2.2

7 reviews

Vibe

2.1

33 reviews

100% Verified Real Reviews

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7.8

"Great location"

Great location. Good car access, but so-so parking.

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7.5

"Fantastic service"

Good management evident, with friendly, efficient service, especially in the restaurant. Guests complained about the staff at reception and housekeeping. Room service is average.

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6.1

"Breakfast is average"

Breakfast is average.

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4.1

"Could use a good cleaning"

Problems with cleanliness in rooms, bathrooms, and pool area. Hotel facilities could use a good clean.

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3.9

"Room needs to be improved"

Poorly cleaned, old rooms and bathrooms, and insufficient A/C. Poorly-maintained rooms with low rated beds, furniture, and TVs. Average sized rooms.

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3.8

"More comfort would be nice"

Poor beds, with complaints about A/C and noise. Average sized rooms.

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3.8

"Pool should be renewed"

Pool in need of cleaning.

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3.8

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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3.1

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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2.2

"Complaints about WiFi"

Complaints about WiFi.

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2.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Atmosphere could be friendlier.

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7.6

"Great location"

Great location.

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7.4

"Fantastic service"

Friendly service.

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6.4

"Breakfast is average"

Breakfast is average.

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4.2

"Could use a good cleaning"

Rooms could be cleaner. Hotel facilities could use a good clean.

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3.9

"Room needs to be improved"

Poorly cleaned and maintained rooms with poor beds and bathrooms.

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3.7

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.6

"Pool should be renewed"

Pool should be renewed.

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3.5

"More comfort would be nice"

Uncomfortable, noisy rooms with poor beds.

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2.1

"Vibe is not too good"

Vibe is not too good.

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8.0

"Great location"

Great location.

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7.1

"Fantastic service"

Friendly service.

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5.3

"Fairly good value for money"

Fairly good value for money.

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4.1

"Could use a good cleaning"

Could use a good cleaning.

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4.0

"Room needs to be improved"

Rooms, bathrooms and beds are inadequate.

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3.9

"Amenities are not the best"

Hotel buildings could use some improvement.

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3.8

"More comfort would be nice"

Not very comfortable, with poor beds.

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7.8

"Fantastic service"

Fantastic service.

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4.1

"More comfort would be nice"

Not very comfortable, with poor beds.

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3.9

"Room needs to be improved"

Guests complain about the rooms and subpar beds.

Photos from travellers