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Esplanade 12, 20354, Hamburg, Germany

Review Score

Based on 2929 reviews

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8.5

Breakfast

9.6

920 reviews

Service

9.5

778 reviews

Location

9.1

895 reviews

Bar and Beverages

8.8

21 reviews

Food

8.1

96 reviews

Room

6.8

871 reviews

WiFi

4.6

108 reviews

100% Verified Real Reviews

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9.6

"Tasty breakfast"

Great and affordable breakfast.

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9.5

"Fantastic service"

Professional and warm service and acceptable housekeeping. Service at the restaurant and bar are great, and reception is efficient.

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9.1

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Close to public transport and the train. Reasonably accessible by car.

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8.8

"Bar is awesome"

Bar is awesome. Good bar service.

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8.1

"Delicious food"

Great food and quite good dining experience. Tasty side dishes, desserts, and fruits. Pork dishes are adequate.

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6.8

"Room is all right"

Rooms are OK, but old and poorly maintained. Spacious, clean rooms with great minibars and awesome views. Clean, large bathrooms. People dislike the TVs, A/C, and furniture. Shower was ok.

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4.6

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.3

"Tasty breakfast"

Great and affordable breakfast.

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9.2

"Fantastic service"

Professional, friendly service, good reception, and decent housekeeping.

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9.1

"Great location"

Near city centre in a great location. Close to public transport and the train. Accessible by car, but parking is a hassle.

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8.0

"Delicious food"

Great menu with excellent food, especially dessert.

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5.7

"Room is all right"

Clean, decently-sized rooms with average beds and lovely views. Poor quality, old rooms with low rated A/C and furniture. Decent, well-sized bathrooms are very clean. Shower was ok. Good minibar.

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4.7

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.7

"Tasty breakfast"

Tasty breakfast.

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9.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.5

"Great location"

Great location. Pricey, inconvenient parking. Near to the city centre with good shopping options nearby. Close to public transport and the train.

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8.4

"Delicious food"

Food is great, especially the desserts.

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7.1

"Great room"

Large, clean rooms with wonderful views. Poor quality, old rooms with low rated A/C and furniture. Decently-clean rooms with spacious bathrooms. Shower was ok.

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7.0

"Rather comfortable"

Moderate comfort levels and not so loud but A/C is not great. Spacious rooms and bathrooms.

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4.4

"Complaints about WiFi"

Wifi quality could be improved.

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9.6

"Tasty breakfast"

Tasty breakfast.

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9.5

"Fantastic service"

Friendly service and great reception.

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9.1

"Great location"

Good location, close to public transport. Parking is rare. Near to the city centre with good shopping options nearby.

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8.2

"Delicious food"

Food is great, especially the desserts.

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7.5

"Rather comfortable"

Very comfortable, large rooms with sizeable bathrooms. Okay beds and quiet enough rooms.

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7.3

"Great room"

Spotless, large rooms with impressive views and spacious bathrooms. Beds are fine, but rooms are old and poorly maintained with inferior furnishing.

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4.4

"Complaints about WiFi"

Wifi quality could be improved.

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9.6

"Tasty breakfast"

Tasty breakfast.

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9.2

"Fantastic service"

Friendly service and great reception.

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9.2

"Great location"

Great location.

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8.1

"Delicious food"

Delicious food.

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5.4

"Comfortable"

Average sized rooms with typical beds, noise and comfort levels.

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5.3

"Room is all right"

Decent bathrooms and beds in average sized rooms. Outdated, badly maintained rooms with poor furniture.

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5.0

"Ordinary amenities"

Hotel buildings are substandard but amenities are OK.

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4.9

"Complaints about WiFi"

Wifi quality could be improved.

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