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Esplanade 12, 20354, Hamburg, Germany

Review Score

Based on 2980 reviews

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8.5

Breakfast

9.6

967 reviews

Service

9.4

794 reviews

Location

8.8

903 reviews

Bar and Beverages

8.3

21 reviews

Food

8.2

114 reviews

Room

6.3

906 reviews

WiFi

4.6

104 reviews

100% Verified Real Reviews

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9.6

"Tasty breakfast"

Great and affordable breakfast.

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9.4

"Fantastic service"

Professional and warm service and acceptable housekeeping. Service at the restaurant and bar are great, and reception is efficient.

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8.8

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Close to public transport and the train. Reasonably accessible by car.

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8.3

"Bar is awesome"

Bar is awesome. Good bar service.

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8.2

"Delicious food"

Generally pleasant dining experience with a varied menu and good snacks. Tasty side dishes, desserts, and fruits. Pork dishes are adequate.

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6.3

"Room is all right"

Rooms are OK, but old and poorly maintained. Spacious, clean rooms with nice balconies and well-stocked minibars. Decently-clean rooms with spacious bathrooms. No views, poor A/C, TV's and furniture. Shower was ok.

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4.6

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.4

"Tasty breakfast"

Great and affordable breakfast.

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9.2

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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8.9

"Great location"

Near city centre in a great location. Close to public transport and the train. Not great access by car, with poorly rated parking.

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8.0

"Delicious food"

Food is great, especially the desserts.

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5.7

"Room is all right"

Average beds and room size, but needing some maintenance. Medium sized bathroom. Outdated rooms with no views, poor A/C and furniture. Tidy rooms and great minibars. Shower was ok.

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4.6

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.6

"Tasty breakfast"

Tasty breakfast.

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9.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.3

"Great location"

Well-located, although unfortunately the parking isn't easy. Close to public transport and the train. Near to the city centre with good shopping options nearby.

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8.0

"Delicious food"

Food is great, especially the desserts.

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6.9

"Comfortable"

Moderate comfort levels and not so loud but A/C is not great. Spacious rooms and bathrooms.

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6.8

"Room is all right"

Decent, large, and clean rooms. Decently-clean rooms with spacious bathrooms. Poor quality, old rooms with low rated A/C and furniture. Shower was ok.

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4.6

"Complaints about WiFi"

Wifi quality could be improved.

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9.6

"Tasty breakfast"

Tasty breakfast.

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9.5

"Fantastic service"

Friendly service.

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8.9

"Great location"

Good location, close to public transport. Parking is rare. Near to the city centre with good shopping options nearby.

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8.1

"Delicious food"

Food is great, especially the desserts.

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7.0

"Rather comfortable"

Reasonably comfortable rooms with a tolerable noise level and standard beds. Spacious rooms and bathrooms.

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6.5

"Room is all right"

So-so rooms, beds, and views. Sizeable, clean rooms, but poorly maintained with inadequate furniture. Large, so-so bathroom.

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4.5

"Complaints about WiFi"

Wifi quality could be improved.

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9.6

"Tasty breakfast"

Tasty breakfast.

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9.1

"Fantastic service"

Friendly service and great reception.

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8.5

"Great location"

Great location.

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5.7

"Ordinary amenities"

Average hotel building.

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5.2

"Comfortable"

Average sized rooms with typical beds, noise and comfort levels.

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5.0

"Room is all right"

Decent bathrooms and beds in average sized rooms. Outdated, badly maintained rooms with poor furniture.

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4.5

"Complaints about WiFi"

Wifi quality could be improved.

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