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An der Alster 72, 20099, Hamburg, Germany

Review Score

Based on 3509 reviews

heart

8.9

Location

9.3

379 reviews

Service

8.7

820 reviews

Breakfast

8.3

478 reviews

Vibe

7.9

366 reviews

Comfort

7.2

455 reviews

Amenities

7.2

190 reviews

Room

7.0

830 reviews

Cleanliness

6.2

122 reviews

Pool

4.9

76 reviews

WiFi

4.0

57 reviews

Value for money

3.7

153 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Close to public transport and the train. Pricey, inconvenient parking.

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8.7

"Fantastic service"

Friendly, professional service, especially in the restaurant, but so-so housekeeping. Reception and bar service are as expected. Room service is average. Great concierge service. Smooth booking process.

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8.3

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.9

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Stylish hotel. Pleasant entrance area. Hotel could use some updating. Luxurious Hotel. Suitable for solo travelers. Nice lake hotel. Awesome for families.

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7.2

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. Air conditioning is poor, but bathroom size and noise level are acceptable.

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7.2

"Great amenities"

Great hotel buildings and entrance area. Grounds are fine, but with outdated facilities. Terrace is not particularly attractive.

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7.0

"Great room"

Large rooms, and good minibars. Moderately clean and modern rooms with great beds and views. Bathrooms clean enough and adequately sized. Furniture was acceptable but rooms need maintenance with inadequate TV's and air conditioning. Shower was ok.

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6.2

"Quite clean"

Decently clean rooms and bathrooms. Moderately clean hotel facilities. Dining area could have been cleaner.

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4.9

"Pool should be renewed"

Pool should be renewed.

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4.0

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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3.7

"Value for money could be better"

Value for money could be better. High priced breakfast. Internet is affordable. Affordable food.

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9.3

"Great location"

Great location, close to the train station. Near to downtown with good options for sightseeing. Parking is rare.

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8.7

"Fantastic service"

Restaurant service is friendly and professional. Decent reception and housekeeping. Room service is average.

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8.2

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.4

"Great room"

Huge rooms with wonderful beds and views, but insufficiently kept up. Decent bathroom size but bad A/C. Decent, acceptably clean rooms with okay furniture. Shower was ok.

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6.4

"Quite clean"

Room cleanliness is acceptable. Moderately clean hotel facilities.

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4.9

"Pool should be renewed"

Pool should be renewed.

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4.3

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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3.7

"Value for money could be better"

Value for money could be better. High priced breakfast. Internet is affordable.

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9.4

"Great location"

Near city centre in a great location. Train station is close.

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9.2

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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8.5

"Tasty breakfast"

Tasty breakfast.

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8.1

"Bar is awesome"

Bar is awesome.

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7.7

"Great room"

Amply-sized rooms with excellent beds and superb views. Decently clean rooms with okay bathrooms.

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6.6

"Food is all right"

Menu was great, however the overall dining experience is poor.

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6.4

"Quite clean"

Room cleanliness is acceptable.

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4.3

"Value for money could be better"

Value for money could be better.

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3.1

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.1

"Great location"

Near city centre in a great location.

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8.7

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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8.2

"Tasty breakfast"

Tasty breakfast.

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8.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Pleasant entrance area.

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7.5

"Rather comfortable"

Large, comfortable rooms, reasonably quiet with great beds.

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7.4

"Great room"

Comfortable beds in spacious rooms. Decently clean rooms with okay bathrooms.

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7.0

"Great amenities"

Great hotel buildings and entrance area.

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6.0

"Quite clean"

Room cleanliness is acceptable.

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3.7

"Value for money could be better"

Value for money could be better.

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2.9

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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9.2

"Great location"

Great location.

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8.7

"Fantastic service"

Friendly service.

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8.0

"Tasty breakfast"

Tasty breakfast.

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8.0

"Awesome vibe"

Awesome vibe. Friendly atmosphere.

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7.2

"Great amenities"

Nice building.

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7.0

"Rather comfortable"

Rooms are big and moderately comfortable.

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6.6

"Room is all right"

Boring menu with tasteless desserts.

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6.2

"Quite clean"

Room cleanliness is acceptable.

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3.9

"Value for money could be better"

Value for money could be better.

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3.2

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

Photos from travellers