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An der Alster 72, 20099, Hamburg, Germany

Review Score

Based on 3357 reviews

heart

9.0

Location

9.2

408 reviews

Service

9.0

859 reviews

Breakfast

8.1

460 reviews

Vibe

8.0

377 reviews

Bar and Beverages

7.9

93 reviews

Room

7.3

784 reviews

Comfort

7.1

412 reviews

Cleanliness

5.5

101 reviews

Pool

5.3

67 reviews

WiFi

3.9

57 reviews

Value for money

3.4

178 reviews

Wellness Area

2.4

122 reviews

100% Verified Real Reviews

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9.2

"Great location"

Great location. Near city centre with great sightseeing and nearby restaurants. Close to public transport and the train. Pricey, inconvenient parking.

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9.0

"Fantastic service"

Friendly service with great reception but subpar housekeeping. Well-managed, great restaurants and professional service. Room service is perfect. Great concierge service. Bar service is acceptable.

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8.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.0

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Pleasant entrance area. Stylish hotel. Luxurious Hotel. Suitable for solo travelers. Nice lake hotel. Awesome for families.

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7.9

"Bar is awesome"

Nice bar with tasty alcoholic drinks. Bar service is acceptable.

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7.3

"Great room"

Large rooms with great views and well stocked minibars. Wonderful beds, though bathrooms are only average size. Rooms are fairly clean, though poorly-maintained. A/C and TV are subpar.

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7.1

"Rather comfortable"

Great sized rooms, very comfortable with wonderful beds. Air conditioning is poor, but bathroom size and noise level are acceptable.

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5.5

"Quite clean"

Untidy dining area but rooms are clean enough. Clean hotel facilities.

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5.3

"Ordinary pool"

Ordinary pool.

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3.9

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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3.4

"Value for money could be better"

Value for money could be better. High priced breakfast. Internet is affordable. Normally priced food.

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2.4

"Wellness & sports facilities could be improved"

Below average sauna and wellness facilities. Fitness area can be optimized.

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9.3

"Great location"

Great location, close to the train station. Near to downtown with good options for sightseeing. Parking is rare.

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9.1

"Fantastic service"

Friendly, professional service, especially in the restaurant, but lower quality housekeeping. Great concierge service. Room service is perfect. Pool bar needs better service.

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7.7

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Stylish hotel. Luxurious Hotel. Pleasant entrance area.

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7.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.3

"Great room"

Large rooms, and good minibars. Awesome beds, and reasonably clean rooms. Decent bathroom size but bad A/C.

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5.6

"Quite clean"

Room cleanliness is acceptable. Clean hotel facilities.

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5.1

"Ordinary pool"

Ordinary pool.

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4.2

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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3.0

"Value for money could be better"

Value for money could be better. High priced breakfast. Internet is affordable.

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2.8

"Wellness & sports facilities could be improved"

Below average sauna and wellness facilities. Fitness area can be optimized.

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9.0

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.0

"Great location"

Near city centre in a great location.

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8.3

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Pleasant entrance area. Stylish hotel. Luxurious Hotel. Hotel could use some updating.

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8.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.9

"Great room"

Comfortable beds in spacious rooms. Clean enough but poorly maintained rooms with decent bathrooms.

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5.8

"Quite clean"

Room cleanliness is acceptable.

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5.7

"Ordinary pool"

Ordinary pool.

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3.3

"Value for money could be better"

Value for money could be better. High priced breakfast.

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2.3

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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9.2

"Great location"

Near city centre in a great location. Train station is close.

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8.9

"Fantastic service"

Efficient, friendly service with a nice reception.

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8.2

"Tasty breakfast"

Tasty breakfast.

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8.2

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Stylish hotel. Pleasant entrance area.

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7.9

"Bar is awesome"

Bar is awesome.

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7.4

"Great room"

Boring menu with tasteless desserts.

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5.1

"Quite clean"

Room cleanliness is acceptable.

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3.8

"Value for money could be better"

Value for money could be better.

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3.5

"Complaints about WiFi"

Complaints about WiFi.

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2.4

"Wellness & sports facilities could be improved"

Below average sauna and wellness facilities. Fitness area can be optimized.

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9.0

"Great location"

Great location.

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8.9

"Fantastic service"

Friendly service.

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8.1

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Pleasant entrance area.

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7.6

"Tasty breakfast"

Tasty breakfast.

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7.5

"Great amenities"

Great hotel buildings and entrance area.

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7.0

"Rather comfortable"

Rooms are big and moderately comfortable.

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6.8

"Room is all right"

Spacious rooms.

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6.1

"Quite clean"

Quite clean.

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3.3

"Value for money could be better"

Value for money could be better.

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2.1

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

Photos from travellers