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An der Alster 72, 20099, Hamburg, Germany

Review Score

Based on 3399 reviews

heart

8.9

Location

9.2

390 reviews

Service

8.7

858 reviews

Breakfast

8.1

465 reviews

Vibe

7.6

386 reviews

Comfort

7.4

443 reviews

Room

7.3

824 reviews

Amenities

6.7

183 reviews

Cleanliness

5.7

119 reviews

Pool

5.1

64 reviews

Value for money

3.7

157 reviews

WiFi

3.7

59 reviews

Wellness Area

2.8

118 reviews

100% Verified Real Reviews

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9.2

"Great location"

Great location, close to the train station. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking.

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8.7

"Fantastic service"

Restaurant service is friendly and professional. Reception and management are fine, but housekeeping is below average. Room service is perfect. Great concierge service. Pool bar needs better service.

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8.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.6

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Stylish hotel. Entrance area is ok. Luxurious Hotel. Suitable for solo travelers. Nice lake hotel. Awesome for families.

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7.4

"Rather comfortable"

Rooms and bathrooms are spacious and comfortable, with nice beds. Noise levels are OK, but A/C is poor.

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7.3

"Great room"

Large rooms and great beds, but inadequate A/C. Large, so-so bathroom. Rooms are relatively clean, and furniture is average. Rooms relatively new with decent minibars. Great shower. Unimpressive balconies and bad TVs.

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6.7

"Ordinary amenities"

Okay buildings and entrance area. Hotel grounds not rated highly, with outdated facilities. Adequate terrace.

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5.7

"Quite clean"

Untidy dining area but rooms are clean enough. Hotel facilities could use a good clean.

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5.1

"Ordinary pool"

Ordinary pool.

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3.7

"Value for money could be better"

Value for money could be better. High priced breakfast. Internet is affordable. Normally priced food.

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3.7

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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2.8

"Wellness & sports facilities could be improved"

Below average sauna and wellness facilities. Fitness area can be optimized.

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9.3

"Great location"

Great location, close to the train station. Near to downtown with good options for sightseeing. Parking is rare.

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8.9

"Fantastic service"

Restaurant service is friendly and professional. Reception is OK but housekeeping is substandard. Room service is perfect. Great concierge service.

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7.8

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Stylish hotel. Hotel could use some updating. Luxurious Hotel. Entrance area is ok.

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7.7

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.3

"Great room"

Decent, large rooms with beautiful views and cozy beds. Large, so-so bathroom. Rooms are mostly clean but with subpar maintenance, and A/C is poor. Great shower.

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5.9

"Quite clean"

Room cleanliness is acceptable. Hotel facilities could use a good clean.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Internet is affordable.

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3.7

"Value for money could be better"

Value for money could be better. High priced breakfast. Internet is affordable.

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9.1

"Great location"

Great location.

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8.7

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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8.2

"Tasty breakfast"

Tasty breakfast.

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7.9

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Pleasant entrance area. Stylish hotel.

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7.5

"Great room"

Comfortable beds in spacious rooms. Decently clean rooms with okay bathrooms.

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6.5

"Ordinary amenities"

Average buildings with a nice entrance area.

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5.6

"Quite clean"

Room cleanliness is acceptable.

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5.5

"Ordinary pool"

Ordinary pool.

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3.7

"Value for money could be better"

Value for money could be better.

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2.6

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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9.2

"Great location"

Near city centre in a great location. Train station is close.

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9.0

"Fantastic service"

Reception is decent, with overall friendly and professional service.

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8.3

"Tasty breakfast"

Tasty breakfast.

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8.1

"Bar is awesome"

Bar is awesome.

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7.8

"Awesome vibe"

Awesome vibe. Friendly atmosphere. Hotel could use some updating. Stylish hotel.

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7.4

"Great room"

Amply-sized rooms with excellent beds and superb views. Clean enough but poorly maintained rooms with decent bathrooms.

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5.6

"Quite clean"

Room cleanliness is acceptable.

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3.5

"Complaints about WiFi"

Complaints about WiFi.

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2.8

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.0

"Great location"

Great location.

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8.8

"Fantastic service"

Friendly service.

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7.7

"Awesome vibe"

Awesome vibe. Friendly atmosphere.

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7.6

"Tasty breakfast"

Tasty breakfast.

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6.8

"Ordinary amenities"

Average hotel building.

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6.4

"Room is all right"

Boring menu with tasteless desserts.

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5.6

"Quite clean"

Room cleanliness is acceptable.

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3.9

"Value for money could be better"

Value for money could be better.

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3.0

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

Photos from travellers