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Esplanade 11, 20354, Hamburg, Germany

Review Score

Based on 3111 reviews

heart

8.5

Service

9.4

840 reviews

Location

9.1

804 reviews

Food

8.4

137 reviews

Breakfast

8.0

479 reviews

Value for money

6.3

236 reviews

Room

4.9

832 reviews

WiFi

3.9

56 reviews

Comfort

3.7

535 reviews

100% Verified Real Reviews

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9.4

"Fantastic service"

Generally friendly service, with decent bar service and excellent restaurant service. Great, professional service from reception and housekeeping. Room service is perfect.

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9.1

"Great location"

Great location, close to the train station. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking.

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8.4

"Delicious food"

Great dining experience - good menu and good prices. Side dishes are all right.

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8.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.3

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Free internet. Affordable food.

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4.9

"Room needs to be improved"

Clean but small and poorly-maintained rooms with subpar furniture. Small but relatively clean bathrooms. Decent beds and minibars. Rooms are old, with poor TV's, inadequate A/C and unimpressive views. Shower can be a problem.

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3.9

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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3.7

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.3

"Fantastic service"

Great, friendly housekeeping. Professional service at the reception and restaurant.

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9.1

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Near to downtown with good options for sightseeing.

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8.4

"Delicious food"

Menu is excellent with tasty food. Side dishes are all right.

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7.9

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.4

"Room is all right"

Clean, satisfactory rooms with acceptable furniture. Small, old rooms with no views, and some complaints about A/C. Small bathrooms and poor room maintenance.

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4.0

"Complaints about WiFi"

Wifi quality could be improved.

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3.7

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.6

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.4

"Great location"

Great location, close to the train station. Near to downtown with good options for sightseeing. Easy car access but inadequate parking.

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8.5

"Delicious food"

Delicious food.

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8.2

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.0

"Room is all right"

Rooms are clean, but small and lacking maintenance. Old rooms, poor furniture and A/C, and decent beds. Small but relatively clean bathrooms.

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4.2

"Complaints about WiFi"

Wifi quality could be improved.

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4.0

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.4

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.0

"Great location"

Near city centre in a great location. Easy car access but inadequate parking. Close to public transport.

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8.2

"Tasty breakfast"

Tasty breakfast.

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5.2

"Room is all right"

Average rooms with standard beds. Clean but small rooms and bathrooms.

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3.9

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Okay beds and quiet enough rooms.

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9.5

"Fantastic service"

Friendly service.

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9.1

"Great location"

Great location.

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7.9

"Tasty breakfast"

Tasty breakfast.

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6.8

"Decent vibe"

OK vibe and a friendly atmosphere.

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6.2

"Fairly good value for money"

Fairly good value for money.

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4.8

"Room needs to be improved"

Small rooms with low rated bathrooms.

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4.1

"More comfort would be nice"

Small, uncomfortable, but not too noisy rooms.

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