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Esplanade 11, 20354, Hamburg, Germany

Review Score

Based on 3462 reviews

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8.5

Service

9.3

853 reviews

Location

9.2

820 reviews

Food

8.3

151 reviews

Breakfast

8.0

519 reviews

WiFi

6.0

62 reviews

Room

5.8

863 reviews

Comfort

4.0

553 reviews

100% Verified Real Reviews

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9.3

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Bar service is acceptable. Room service is perfect.

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9.2

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Close to public transport and the train. Reasonably accessible by car.

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8.3

"Delicious food"

Affordable restaurant with a great menu and lovely food, particularly desserts. Substandard dining experience and unpopular side dishes. Good pork dishes.

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8.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.0

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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5.8

"Room is all right"

Decent old rooms with okay beds and subpar TVs. Insufficient A/C in small, badly maintained rooms. Great balconies and clean rooms. Views and furnishings are standard. Shower can be a problem. Good minibar.

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4.0

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.3

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception.

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9.1

"Great location"

Near city centre in a great location. Hard to park, but close to public transport.

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8.3

"Delicious food"

Great food, with less popular side dishes.

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8.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.7

"Room is all right"

Clean, satisfactory rooms with acceptable furniture. Smaller, old rooms and bathrooms, and inadequate A/C. Shower can be a problem. Rooms need regular maintenance.

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3.4

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.2

"Great location"

Near city centre in a great location. Hard to park, but close to public transport.

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8.4

"Delicious food"

Delicious food.

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8.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.6

"Room is all right"

Clean, satisfactory rooms with acceptable furniture. Smaller, old rooms and bathrooms, and inadequate A/C.

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4.6

"Complaints about WiFi"

Wifi quality could be improved.

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4.1

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.4

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.0

"Great location"

Awesome location near city centre, but inconvenient parking.

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8.4

"Delicious food"

Delicious food.

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8.2

"Tasty breakfast"

Tasty breakfast.

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5.6

"Room is all right"

Average rooms with standard beds. Clean but small rooms and bathrooms.

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4.0

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Okay beds and quiet enough rooms.

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9.5

"Fantastic service"

Friendly service.

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9.1

"Great location"

Great location.

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8.0

"Tasty breakfast"

Tasty breakfast.

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4.5

"Room needs to be improved"

Small rooms with low rated bathrooms.

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3.8

"More comfort would be nice"

Small and uncomfortable rooms.

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