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Esplanade 11, 20354, Hamburg, Germany

Review Score

Based on 3273 reviews

heart

8.5

Service

9.3

846 reviews

Location

9.2

812 reviews

Breakfast

8.1

497 reviews

Wellness Area

7.4

22 reviews

Value for money

6.6

251 reviews

Room

5.2

843 reviews

WiFi

5.1

59 reviews

Comfort

4.2

551 reviews

100% Verified Real Reviews

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9.3

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Old, neglected rooms with uncomfortable beds, yet lovely views. Room service is perfect.

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9.2

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Close to public transport and the train. Reasonably accessible by car.

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8.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.4

"Great wellness & sports facilities"

Great fitness area, sauna and wellness.

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6.6

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Free internet. Affordable food.

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5.2

"Room is all right"

Small but adequate rooms, with okay beds and furniture. Small bathrooms and poor room maintenance. Great balconies and clean rooms. Rooms are old, with poor TV's, inadequate A/C and unimpressive views. Good minibar.

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5.1

"Regular internet service"

WiFi is good value. Wifi quality could be improved.

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4.2

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.3

"Fantastic service"

Reception and restaurant service are professional and friendly.

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9.2

"Great location"

Great location. Centrally located, close to public transport. Pricey, inconvenient parking. Reasonably accessible by car.

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8.2

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.3

"Room is all right"

Rooms are standard with average beds and furnishings. Smaller, old rooms and bathrooms, and inadequate A/C. Tidy rooms with average views. Shower was ok.

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4.6

"Complaints about WiFi"

Wifi quality could be improved.

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3.7

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.2

"Great location"

Well-located, although unfortunately the parking isn't easy. Near to downtown with good options for sightseeing. Close to public transport and the train.

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8.2

"Tasty breakfast"

Tasty yet pricey breakfasts.

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7.6

"Clean"

Rooms are clean, but bathrooms are only so-so.

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6.0

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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5.3

"Regular internet service"

Regular internet service. Wifi quality could be improved.

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5.1

"Room is all right"

Clean, satisfactory rooms with acceptable furniture. Poorly-maintained, small, old rooms with inadequate A/C. Small but relatively clean bathrooms.

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4.0

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.4

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.0

"Great location"

Near city centre in a great location. Hard to park, but close to public transport.

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8.3

"Tasty breakfast"

Tasty breakfast.

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8.3

"Delicious food"

Delicious food.

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6.6

"Fairly good value for money"

Fairly good value for money.

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5.3

"Room is all right"

Average rooms with standard beds. Clean but small rooms and bathrooms.

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4.1

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Okay beds and quiet enough rooms.

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9.4

"Fantastic service"

Friendly service.

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9.1

"Great location"

Great location.

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8.0

"Tasty breakfast"

Tasty breakfast.

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6.9

"Decent vibe"

OK vibe and a friendly atmosphere.

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6.4

"Fairly good value for money"

Fairly good value for money.

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5.1

"Room is all right"

Guests complained about the bathrooms and room sizes.

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4.5

"More comfort would be nice"

Small, uncomfortable, but not too noisy rooms.

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