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Esplanade 11, 20354, Hamburg, Germany

Review Score

Based on 3029 reviews

heart

8.5

Service

9.5

858 reviews

Location

9.1

824 reviews

Food

8.4

139 reviews

Breakfast

7.9

480 reviews

Room

5.0

826 reviews

Comfort

3.8

540 reviews

WiFi

3.8

52 reviews

100% Verified Real Reviews

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9.5

"Fantastic service"

Restaurant service is friendly and professional. Great service at reception, bar, and housekeeping. Room service is perfect.

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9.1

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Close to public transport and the train. Reasonably accessible by car.

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8.4

"Delicious food"

Pleasant dining in an affordable restaurant with a good menu and tasty desserts. Side dishes are all right.

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7.9

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.0

"Room is all right"

Decent old rooms with okay beds and subpar TVs. Small, poorly-maintained rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Tidy rooms and great minibars. Views and furnishings are standard. Shower can be a problem.

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3.8

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.3

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping.

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9.3

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Pricey, inconvenient parking. Reasonably accessible by car.

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9.0

"Bar is awesome"

Bar is awesome.

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8.5

"Delicious food"

Menu is excellent with tasty food. Side dishes are all right.

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7.8

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.0

"Room is all right"

Clean, satisfactory rooms with acceptable furniture. Poorly-maintained, small, old rooms with inadequate A/C. Small rooms and poorly cleaned bathrooms. Shower can be a problem. Average view.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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3.4

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.7

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.3

"Great location"

Great location. Easy car access but inadequate parking. Near to downtown with good options for sightseeing. Close to public transport and the train.

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9.0

"Bar is awesome"

Bar is awesome.

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8.6

"Delicious food"

Food is great, especially the desserts.

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8.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.2

"Room is all right"

Clean, satisfactory rooms with acceptable furniture. Smaller, old rooms and bathrooms, and inadequate A/C. Rooms need regular maintenance.

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4.2

"Complaints about WiFi"

Wifi quality could be improved.

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4.1

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.4

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.0

"Great location"

Near city centre in a great location. Accessible by car, but parking is a hassle. Close to public transport.

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8.7

"Delicious food"

Delicious food.

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8.3

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.9

"Room is all right"

Clean, satisfactory rooms with acceptable furniture. Small rooms and bathrooms with poor maintenance.

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4.3

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Okay beds and quiet enough rooms.

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9.6

"Fantastic service"

Friendly service.

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9.1

"Great location"

Great location.

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8.0

"Tasty breakfast"

Tasty breakfast.

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5.9

"Fairly good value for money"

Fairly good value for money.

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4.8

"Room needs to be improved"

Small rooms with low rated bathrooms.

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4.1

"More comfort would be nice"

Small, uncomfortable, but not too noisy rooms.

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