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Esplanade 11, 20354, Hamburg, Germany

Review Score

Based on 3095 reviews

heart

8.5

Service

9.4

840 reviews

Location

9.2

802 reviews

Food

8.3

138 reviews

Breakfast

8.1

477 reviews

Value for money

6.6

238 reviews

Room

5.0

833 reviews

Comfort

3.8

536 reviews

WiFi

3.8

56 reviews

100% Verified Real Reviews

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9.4

"Fantastic service"

Generally friendly service, with decent bar service and excellent restaurant service. Great, professional service from reception and housekeeping. Room service is perfect.

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9.2

"Great location"

Great location, close to the train station. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking.

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8.3

"Delicious food"

Affordable restaurant with a great menu and lovely food, particularly desserts. Side dishes are all right. Dining experience could be nicer.

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8.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.6

"Fairly good value for money"

Fairly good value for money. High priced breakfast. Free internet. Affordable food.

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5.0

"Room is all right"

Small, old rooms with average beds and substandard furniture. Small but relatively clean bathrooms. Tidy rooms and great minibars. No views, TV's and A/C substandard. Shower can be a problem.

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3.8

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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3.8

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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9.3

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception.

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9.3

"Great location"

Good location, close to public transport. Pricey, inconvenient parking. Near to downtown with good options for sightseeing.

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8.3

"Delicious food"

Menu is excellent with tasty food. Side dishes are all right.

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7.9

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.4

"Room is all right"

Average rooms with standard beds. Older, smaller rooms and bathrooms, but clean. No views, and furniture is not great, with insufficient A/C.

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3.9

"Complaints about WiFi"

Wifi quality could be improved.

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3.6

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.6

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.4

"Great location"

Great location. Near to downtown with good options for sightseeing. Easy car access but inadequate parking. Close to public transport and the train.

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8.4

"Tasty breakfast"

Tasty yet pricey breakfasts.

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8.4

"Delicious food"

Delicious food.

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6.6

"Fairly good value for money"

Fairly good value for money. High priced breakfast.

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6.1

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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4.7

"Room needs to be improved"

Rooms are clean, but small and lacking maintenance. Old rooms, poor furniture and A/C, and decent beds. Small but relatively clean bathrooms.

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4.1

"Complaints about WiFi"

Wifi quality could be improved.

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3.9

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.1

"Great location"

Near city centre in a great location. Easy car access but inadequate parking. Close to public transport.

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8.3

"Tasty breakfast"

Tasty breakfast.

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6.6

"Fairly good value for money"

Fairly good value for money.

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5.3

"Room is all right"

Average rooms with standard beds. Clean but small rooms and bathrooms.

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4.0

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Okay beds and quiet enough rooms.

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9.5

"Fantastic service"

Friendly service.

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9.1

"Great location"

Great location.

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8.1

"Tasty breakfast"

Tasty breakfast.

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6.8

"Decent vibe"

OK vibe and a friendly atmosphere.

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6.5

"Fairly good value for money"

Fairly good value for money.

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4.9

"Room needs to be improved"

Small rooms with low rated bathrooms.

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4.2

"More comfort would be nice"

Small, uncomfortable, but not too noisy rooms.

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