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Esplanade 11, 20354, Hamburg, Germany

Review Score

Based on 3081 reviews

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8.5

Service

9.4

846 reviews

Cleanliness

9.0

173 reviews

Location

9.0

811 reviews

Bar and Beverages

9.0

44 reviews

Food

8.5

136 reviews

Breakfast

7.9

481 reviews

Room

5.0

829 reviews

WiFi

4.2

53 reviews

Comfort

3.8

532 reviews

100% Verified Real Reviews

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9.4

"Fantastic service"

Restaurant service is friendly and professional. Great service at reception, bar, and housekeeping. Room service is perfect.

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9.0

"Clean"

Clean hotel facilities. Clean rooms.

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9.0

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Pricey, inconvenient parking. Close to public transport and the train.

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9.0

"Bar is awesome"

Nice bar with tasty alcoholic drinks. Good bar service.

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8.5

"Delicious food"

Excellent dining with especially good side dishes and desserts. Restaurant is well-priced with a great menu.

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7.9

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.0

"Room is all right"

Small but adequate rooms, with okay beds and furniture. Small bathrooms and poor room maintenance. Tidy rooms and great minibars. Rooms are old, with poor TV's, inadequate A/C and unimpressive views. Shower can be a problem.

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4.2

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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3.8

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.4

"Fantastic service"

Efficient, cheerful service, particularly at the restaurant, and good reception. Housekeeping is satisfactory.

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9.3

"Great location"

Good location, close to public transport. Near downtown with great sightseeing and shopping. Pricey, inconvenient parking.

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9.0

"Bar is awesome"

Bar is awesome.

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8.6

"Delicious food"

Good food, especially side dishes. Great menu.

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8.0

"Tasty breakfast"

Tasty yet pricey breakfasts.

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5.2

"Room is all right"

Average rooms and furniture, but maintenance could be better. Smaller, old rooms and bathrooms, and inadequate A/C. Clean rooms, adequate beds, and okay views. Shower can be a problem.

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4.2

"Complaints about WiFi"

Wifi quality could be improved.

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3.4

"More comfort would be nice"

Problems with room size, comfort, and A/C. Okay beds and quiet enough rooms.

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9.7

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.4

"Great location"

Great location. Easy car access but inadequate parking. Near to downtown with good options for sightseeing. Close to public transport and the train.

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9.0

"Bar is awesome"

Bar is awesome.

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8.6

"Delicious food"

Food is great, especially the desserts.

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8.1

"Tasty breakfast"

Tasty yet pricey breakfasts.

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6.2

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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4.9

"Room needs to be improved"

Guests complain about maintenance, age, furnishing, and size of rooms. Rooms are tidy, with decent beds. Small but relatively clean bathrooms.

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4.5

"Complaints about WiFi"

Wifi quality could be improved.

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3.9

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Okay beds and quiet enough rooms.

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9.5

"Fantastic service"

Efficient, friendly service with a nice reception.

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9.2

"Clean"

Clean rooms.

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9.0

"Bar is awesome"

Bar is awesome.

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9.0

"Great location"

Near city centre in a great location. Accessible by car, but parking is a hassle. Close to public transport.

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8.7

"Delicious food"

Delicious food.

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8.2

"Tasty breakfast"

Tasty breakfast.

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6.0

"Room is all right"

Average rooms with standard beds. Clean but small rooms and bathrooms.

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4.3

"More comfort would be nice"

Small rooms and bathrooms with comfort issues. Okay beds and quiet enough rooms.

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9.5

"Fantastic service"

Friendly service.

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9.1

"Great location"

Great location.

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7.9

"Tasty breakfast"

Tasty breakfast.

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5.8

"Fairly good value for money"

Fairly good value for money.

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4.7

"Room needs to be improved"

Small rooms with low rated bathrooms.

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4.1

"More comfort would be nice"

Small, uncomfortable, but not too noisy rooms.

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