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AVE 1 MALECON CALLE 9 ESQUINA , 130001, Cartagena, Colombia

Review Score

Based on 2583 reviews

heart

5.2

Location

9.1

510 reviews

Service

4.5

667 reviews

WiFi

4.5

61 reviews

Food

3.4

710 reviews

Comfort

3.2

336 reviews

Room

2.9

923 reviews

Breakfast

2.6

61 reviews

Amenities

2.2

438 reviews

Vibe

1.5

341 reviews

Cleanliness

0.7

423 reviews

100% Verified Real Reviews

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9.1

"Great location"

Great location. Near city centre with nearby beaches, restaurants, bars, and shopping. Easy car access but inadequate parking.

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4.5

"Service could be improved"

Generally poor but acceptably friendly service. Restaurant service and general service expertise is OK, but housekeeping is poor. Guests complain about reception staff and management. Hotel security is ok.

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4.5

"Complaints about WiFi"

Complaints about WiFi.

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3.4

"Food could be better"

Poor dining experience with uninteresting menus and bad side dishes. Dining area is poorly cleaned and there were complaints about the vegetables. No good fish & seafood. Affordable food with adequate dessert & fruits. Soups do not taste good. Good poultry dishes.

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3.2

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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2.9

"Room needs to be improved"

Outdated, rooms with poor cleanliness and maintenance. Small rooms and poorly cleaned bathrooms. Kitchenette, minibar, A/C and furniture not great quality. Great views from small rooms with subpar beds. Adequate balcony.

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2.6

"Breakfast can be improved"

Breakfast can be improved.

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2.2

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice.

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1.5

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Hotel is fairly plain.

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0.7

"Could use a good cleaning"

Unclean rooms and pool area. Hotel facilities could use a good clean. The bathrooms and dining area need some cleaning.

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9.0

"Great location"

Excellent location close to the beach.

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4.6

"Complaints about WiFi"

Wifi quality could be improved.

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4.1

"Service could be improved"

Complaints about reception service. Relatively friendly and professional service. Housekeeping and management are lacking. Room service could have been improved.

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3.5

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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3.1

"Room needs to be improved"

Poorly cleaned, old rooms and bathrooms, and insufficient A/C. Small, poorly maintained rooms with subpar beds and furnishing. Great view.

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3.1

"Food could be better"

Dining is not great with untidy dining area and poor menu. No good fish & seafood.

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2.6

"Breakfast can be improved"

Breakfast can be improved.

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2.3

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice.

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1.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive. Hotel could be more stylish. Hotel is fairly plain.

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0.8

"Could use a good cleaning"

Unclean rooms and pool area. Hotel facilities could use a good clean. The bathrooms and dining area need some cleaning.

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9.3

"Great location"

Excellent location close to the beach.

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4.3

"Complaints about WiFi"

Complaints about WiFi.

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4.2

"Service could be improved"

Service is not great, but is acceptably professional. Service friendliness is ok, but reception and housekeeping were substandard.

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3.5

"Food could be better"

Poor dining experience with untidy dining area. No good fish & seafood.

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3.4

"Room needs to be improved"

Small, outdated rooms with poor cleanliness and subpar bathrooms. Poorly maintained rooms with subpar beds and furniture, and inadequate A/C. Great view.

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3.3

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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2.8

"Breakfast can be improved"

Breakfast can be improved.

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2.0

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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1.4

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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0.7

"Could use a good cleaning"

Pool and dining areas are poorly cleaned, as are the rooms. Hotel facilities could use a good clean.

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9.2

"Great location"

Excellent location close to the beach.

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4.7

"Complaints about WiFi"

Complaints about WiFi.

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4.1

"Service could be improved"

Service is not great, but is acceptably professional. Service friendliness is ok, but reception and housekeeping were substandard.

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3.2

"Food could be better"

Food could be better.

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2.8

"More comfort would be nice"

Small rooms, lacking comfort, with subpar beds and A/C.

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2.5

"Breakfast can be improved"

Breakfast can be improved.

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2.2

"Room needs to be improved"

Rooms are old, poorly cleaned, and small. Poorly maintained rooms with poorly cleaned bathrooms and uncomfortable beds. People dislike the TVs, A/C, and furniture. Shower can be a problem.

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2.1

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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1.3

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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0.6

"Could use a good cleaning"

Bathrooms and rooms are untidy.

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