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3 Sur 105 Col. Centro , 72000, Heróica Puebla de Zaragoza, Puebla, Mexico

Review Score

Based on 416 reviews

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6.5

Location

9.3

93 reviews

Service

4.6

93 reviews

Cleanliness

3.2

38 reviews

Breakfast

2.8

32 reviews

Food

2.3

8 reviews

Room

2.0

122 reviews

Comfort

1.8

84 reviews

Vibe

0.6

33 reviews

Amenities

0.3

23 reviews

WiFi

0.0

12 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location and easy parking. Near to downtown with good options for sightseeing.

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4.6

"Service could be improved"

Generally poor but acceptably friendly service. Reception should be more attentive. Housekeeping and management are lacking. Booking process should be better organized.

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3.2

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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2.8

"Breakfast can be improved"

Breakfast can be improved.

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2.3

"Food could be better"

Food could be better.

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2.0

"Room needs to be improved"

Poorly cleaned, old, tiny rooms with inadequate A/C. Poorly maintained rooms with uncomfortable beds, old TV's, and bathroom cleanliness problems. Shower can be a problem.

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1.8

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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0.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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0.3

"Amenities are not the best"

Facilities in need of refurbishment. Elevator in need of updating.

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0.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.3

"Great location"

Great location.

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4.9

"Service could be improved"

Generally poor but acceptably friendly service.

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2.8

"Breakfast can be improved"

Breakfast can be improved.

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2.5

"Room needs to be improved"

Small rooms with complaints about beds and bathrooms.

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2.3

"More comfort would be nice"

Small, uncomfortable rooms with subpar beds and too much noise.

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0.5

"Vibe is not too good"

Vibe is not too good.

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9.3

"Great location"

Great location.

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4.6

"Service could be improved"

Service could be improved.

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1.9

"Room needs to be improved"

Guests complain about the rooms and subpar beds.

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1.7

"More comfort would be nice"

Not very comfortable, with poor beds.

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4.3

"Service could be improved"

Service could be improved.

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