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Diplomat

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Ostendstr. 24-26, 60314, Frankfurt am Main, Germany

Review score

Based on 1420 hotel review

heart

5.3

Location

9.0

304 reviews

Breakfast

6.2

232 reviews

Service

6.0

228 reviews

Food

3.8

36 reviews

WiFi

3.1

87 reviews

Room

2.3

457 reviews

Cleanliness

2.0

222 reviews

Amenities

1.0

84 reviews

Vibe

1.0

165 reviews

100% Verified Real Reviews

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9.0

"Great location"

Great location. Close to public transport and the train. Near to downtown with good options for sightseeing. Reasonably accessible by car. Parking should be cheaper.

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6.2

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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6.0

"Service is adequate"

The service was acceptably friendly and professional, with decent reception staff. Housekeeping and management are lacking.

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3.8

"Food could be better"

Complaints about dining experience with subpar desserts & fruits. Good side dishes.

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3.1

"WiFi system needs upgrading"

Wifi quality could be improved. Relatively high internet cost.

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2.3

"Room needs to be improved"

Poorly cleaned, old, tiny rooms with inadequate A/C. Poorly-maintained rooms with low rated beds, furniture, and TVs. Small rooms and poorly cleaned bathrooms. Shower can be a problem.

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2.0

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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1.0

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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1.0

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Entrance area is not particularly attractive.

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9.2

"Great location"

Near city centre in a great location. Close to public transport.

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6.3

"Service is adequate"

The service was acceptably friendly and professional, with decent reception staff.

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6.1

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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3.9

"Food could be better"

Food could be better.

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2.9

"WiFi system needs upgrading"

Wifi quality could be improved. Relatively high internet cost.

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2.2

"Room needs to be improved"

Rooms have problems with size, cleanliness, and maintenance. Out-dated rooms with unsightly furniture, poorly cleaned bathrooms and substandard beds. Shower can be a problem.

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2.0

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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1.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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0.9

"Amenities are not the best"

Facilities in need of refurbishment. Elevator in need of updating.

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9.1

"Great location"

Great, central location, and okay parking. Close to public transport and the train.

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6.2

"Service is adequate"

The service was acceptably friendly and professional, with decent reception staff.

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6.1

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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3.9

"Food could be better"

Food could be better. Good side dishes.

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3.0

"WiFi system needs upgrading"

Wifi quality could be improved. Relatively high internet cost.

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2.2

"Room needs to be improved"

Guests complain about the cleanliness and size of the rooms, as well as the TVs. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Shower can be a problem.

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2.1

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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1.1

"Amenities are not the best"

Hotel buildings could use some improvement.

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0.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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8.7

"Great location"

Great location.

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6.3

"Breakfast is average"

Breakfast is average.

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6.0

"Service is adequate"

Service is relatively friendly.

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3.7

"More comfort would be nice"

Not very comfortable, with poor beds.

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2.1

"Could use a good cleaning"

Rooms could be cleaner.

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1.9

"Room needs to be improved"

Poorly cleaned, old rooms and bathrooms. Rooms not well-kept, with poor beds and furniture. Shower can be a problem.

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1.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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0.9

"Amenities are not the best"

Hotel buildings could use some improvement.

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9.0

"Great location"

Great location.

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4.5

"More comfort would be nice"

More comfort would be nice.

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2.7

"Room needs to be improved"

Poor rooms and bathrooms.

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