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112 1, KABANOSAWA, MINAMIUONUMA SHI, NIIGATA, 949 6431, JAPAN. , 9496431, Yuzawa-machi, Japan

Review Score

Based on 539 reviews

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7.4

Pool

7.1

43 reviews

Location

7.0

161 reviews

Food

6.5

207 reviews

Service

5.8

181 reviews

Amenities

5.3

164 reviews

Room

4.9

172 reviews

Breakfast

3.9

18 reviews

Bar and Beverages

2.7

8 reviews

Cleanliness

2.5

33 reviews

100% Verified Real Reviews

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7.1

"Great pool"

Great pool.

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7.0

"Great location"

Great location, close to the train station. Easy car access but inadequate parking. Great shopping.

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6.5

"Food is all right"

Food and menu is typical, but quite expensive. Great dining experience with excellent side dishes. Vegetables are average.

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5.8

"Service is adequate"

Complaints about the reception staff, but the service is somewhat friendly. Great housekeepers and professional service. Booking process is sufficient. Recreation staff is nice. Wellness staff is ok. Good shuttle service.

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5.3

"Ordinary amenities"

Conventional kids facilities. Hotel grounds and lobby are nice, but facilities are outdated. Elevator in need of updating.

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4.9

"Room needs to be improved"

Poorly maintained and cleaned rooms with substandard A/C. Mediocre sized, poorly cleaned bathrooms. Rooms are average size, although old with poor beds and furniture.

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3.9

"Breakfast can be improved"

Breakfast can be improved.

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2.7

"Bar could improve"

Guests complain about the price and quality of the bar.

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2.5

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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7.2

"Great pool"

Great pool.

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6.9

"Location is ok"

Location is ok.

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6.1

"Service is adequate"

Complaints about the reception staff, but the service is somewhat friendly. Fine entertainment and professional service. Recreation staff is nice. Booking process is sufficient.

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6.0

"Fairly good value for money"

Fairly good value for money.

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5.8

"Food is all right"

Decent food and menu. Side dishes are average but overall dining experience is top notch.

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5.6

"Ordinary amenities"

Beautiful grounds, with okay amenities and somewhat outdated facilities. Elevator in need of updating.

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5.2

"Room is all right"

Okay-sized rooms with good views. Medium sized bathroom. Dated, poorly cleaned rooms.

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2.8

"Bar could improve"

Bar could improve.

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2.5

"Could use a good cleaning"

Rooms could be cleaner.

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7.0

"Great pool"

Great pool.

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6.5

"Location is ok"

Location is ok.

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6.4

"Food is all right"

Decent food and menu.

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5.6

"Service is adequate"

Complaints about the reception staff, but the service is somewhat friendly.

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5.1

"Room is all right"

Rooms are fine, except for the bathrooms and beds.

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5.0

"Ordinary amenities"

Beautiful grounds but poor buildings, with so-so amenities.

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7.3

"Great location"

Great location.

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6.9

"Food is all right"

Menu is good and food is alright.

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5.8

"Service is adequate"

Service is adequate.

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4.9

"Room needs to be improved"

Poor rooms and bathrooms.

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4.7

"Vibe is not too good"

Vibe is not too good.

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