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112 1, KABANOSAWA, MINAMIUONUMA SHI, NIIGATA, 949 6431, JAPAN. , 9496431, Yuzawa-machi, Japan

Review Score

Based on 545 reviews

heart

7.4

Pool

7.8

40 reviews

Location

7.0

157 reviews

Service

6.1

189 reviews

Amenities

6.0

165 reviews

Food

6.0

208 reviews

Breakfast

5.8

22 reviews

Room

5.3

173 reviews

Value for money

5.1

83 reviews

Bar and Beverages

4.0

5 reviews

Cleanliness

1.3

33 reviews

100% Verified Real Reviews

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7.8

"Great pool"

Great pool.

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7.0

"Great location"

Great location with good parking availability. Close to shopping and the train.

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6.1

"Service is adequate"

Reception and service are alright. Professional and warm service and acceptable housekeeping. Smooth booking process. Recreation staff is nice. Good shuttle service.

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6.0

"Ordinary amenities"

Buildings are fine with old facilities, but the grounds are wonderful. Elevator in need of updating. Top-notch kids facilities and a lovely entrance area.

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6.0

"Food is all right"

Okay dining experience, with a decent but expensive menu in the restaurant. Awesome pasta.

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5.8

"Breakfast is average"

Breakfast is average.

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5.3

"Room is all right"

Guests liked the room size but complained about the age, cleanliness, and uncomfortable beds. Mediocre sized, poorly cleaned bathrooms. View is wonderful, but rooms are in need of maintenance with poor furniture and A/C.

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5.1

"Fairly good value for money"

Fairly good value for money. Food is a bit overpriced.

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4.0

"Bar could improve"

Bar could improve.

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1.3

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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7.8

"Great pool"

Great pool.

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7.0

"Great location"

Location is ok.

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6.3

"Ordinary amenities"

Mediocre building with old facilities. Nice grounds with great facilities for kids. Elevator in need of updating.

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6.0

"Food is all right"

Poor dining with a standard menu.

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5.9

"Service is adequate"

Reception and service are alright. Professional and warm service and acceptable housekeeping. Recreation staff is nice. Smooth booking process.

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5.6

"Room is all right"

Okay-sized rooms with good views. Medium sized bathroom. Dated, poorly cleaned rooms.

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5.0

"Fairly good value for money"

Value for money could be better.

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1.3

"Could use a good cleaning"

Rooms could be cleaner.

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8.0

"Great pool"

Great pool.

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6.3

"Location is ok"

Location is ok.

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6.1

"Service is adequate"

Service is relatively friendly. Decent reception and housekeeping.

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5.8

"Food is all right"

Decent food and menu.

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5.4

"Room is all right"

Rooms and bathrooms are alright. Poor beds in rooms needing some cleaning.

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5.3

"Ordinary amenities"

Beautiful grounds but poor buildings, with so-so amenities. Elevator in need of updating.

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4.9

"Value for money could be better"

Value for money could be better.

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1.4

"Could use a good cleaning"

Rooms could be cleaner.

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7.4

"Great location"

Great location.

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6.4

"Food is all right"

Decent food and menu.

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6.0

"Service is adequate"

Service is adequate.

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5.2

"Room is all right"

Rooms and bathrooms are alright.

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4.7

"Vibe is not too good"

Vibe is not too good.

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