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Av. Rueda Medina No. 15-A , 77400, Isla Mujeres, Mexico

Review Score

Based on 589 reviews

heart

6.7

Location

9.7

256 reviews

Bar and Beverages

8.8

28 reviews

Pool

7.9

97 reviews

Breakfast

5.0

14 reviews

Service

4.6

202 reviews

Room

3.7

278 reviews

WiFi

2.0

50 reviews

100% Verified Real Reviews

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9.7

"Great location"

Good location, close to public transport. Near city centre with nearby beaches, restaurants, bars, and shopping.

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8.8

"Bar is awesome"

Bar is awesome. Good bar service.

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7.9

"Great pool"

Great pool.

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5.0

"Breakfast is average"

Breakfast is average.

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4.6

"Service could be improved"

Complaints about service friendliness and professionalism. Poor management, but okay housekeeping. Good bar service. Booking process should be better organized.

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3.7

"Room needs to be improved"

Guests complain about the age and cleanliness of the rooms, the minibars, and the TVs. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Average balconies and A/C. Shower can be a problem. Spacious rooms.

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2.0

"Complaints about WiFi"

Wifi quality could be improved.

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9.8

"Great location"

Excellent location close to the beach.

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8.9

"Bar is awesome"

Bar is awesome.

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8.0

"Great pool"

Great pool.

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4.6

"Breakfast can be improved"

Breakfast can be improved.

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4.4

"Service could be improved"

Complaints about reception and the friendliness of staff. Wonderful housekeeping.

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3.9

"Room needs to be improved"

Poorly cleaned and maintained rooms with poor beds and bathrooms. Large, well air conditioned rooms. Shower can be a problem.

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3.2

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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1.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.8

"Great location"

Excellent location close to the beach.

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7.9

"Great pool"

Great pool.

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5.5

"Ordinary amenities"

Average hotel building.

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4.5

"Could use a good cleaning"

Bathrooms and rooms are untidy. Moderately clean hotel facilities.

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4.1

"Service could be improved"

Complaints about reception and the friendliness of staff.

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3.4

"Room needs to be improved"

Poor maintenance and cleaning in the rooms and bathrooms, with low rated beds. Shower can be a problem.

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3.1

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.1

"Complaints about WiFi"

Wifi quality could be improved.

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3.5

"Room needs to be improved"

Room needs to be improved.

Photos from travellers