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Av. Rueda Medina No. 15-A , 77400, Isla Mujeres, Mexico

Review Score

Based on 607 reviews

heart

6.7

Location

9.7

262 reviews

Bar and Beverages

9.3

28 reviews

Service

5.0

211 reviews

Breakfast

4.7

13 reviews

Cleanliness

4.1

116 reviews

Room

3.5

279 reviews

WiFi

2.3

44 reviews

100% Verified Real Reviews

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9.7

"Great location"

Good location, close to public transport. Near city centre with nearby beaches, restaurants, bars, and shopping.

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9.3

"Bar is awesome"

Bar is awesome. Good bar service.

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5.0

"Service is adequate"

Moderately professional service but unfriendly reception. Great housekeepers but less impressive management. Good bar service. Booking process should be better organized.

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4.7

"Breakfast can be improved"

Breakfast can be improved.

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4.1

"Could use a good cleaning"

Bathrooms and rooms are untidy. Hotel facilities could use a good clean.

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3.5

"Room needs to be improved"

Guests complain about the age and cleanliness of the rooms, the minibars, and the TVs. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Spacious rooms with excellent views. Shower can be a problem. Standard air conditioning.

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2.3

"Complaints about WiFi"

Wifi quality could be improved.

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9.8

"Great location"

Excellent location close to the beach.

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9.4

"Bar is awesome"

Bar is awesome.

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5.0

"Service is adequate"

Complaints about reception and the friendliness of staff. Wonderful housekeeping.

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4.2

"Breakfast can be improved"

Breakfast can be improved.

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4.2

"Could use a good cleaning"

Rooms could be cleaner. Hotel facilities could use a good clean.

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3.3

"Room needs to be improved"

Poorly cleaned and maintained rooms with poor beds and bathrooms. Large rooms with so-so air conditioning. Shower can be a problem.

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2.1

"Complaints about WiFi"

Wifi quality could be improved.

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9.8

"Great location"

Excellent location close to the beach.

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4.5

"Service could be improved"

Complaints about reception and the friendliness of staff.

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3.6

"Could use a good cleaning"

Rooms could be cleaner. Hotel facilities could use a good clean.

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3.1

"Room needs to be improved"

Poorly cleaned and maintained rooms with poor beds and bathrooms.

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9.7

"Great location"

Great location.

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3.2

"Room needs to be improved"

Room needs to be improved.

Photos from travellers