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Calle 2 Oriente #202, 72000, Heróica Puebla de Zaragoza, Puebla, Mexico

Review Score

Based on 508 reviews

heart

7.2

Location

8.7

118 reviews

Breakfast

6.3

36 reviews

Service

6.2

127 reviews

Amenities

5.0

63 reviews

Cleanliness

4.4

51 reviews

Value for money

4.3

31 reviews

WiFi

4.2

6 reviews

Room

3.7

167 reviews

Comfort

2.4

84 reviews

100% Verified Real Reviews

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8.7

"Great location"

Great location. Near to downtown with good options for sightseeing.

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6.3

"Breakfast is average"

Decent and moderately priced breakfast.

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6.2

"Service is adequate"

Fairly friendly, professional staff, but complaints about reception. Excellent service from wait staff and housekeeping.

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5.0

"Ordinary amenities"

Beautiful grounds, with okay amenities and somewhat outdated facilities. Unspectacular architecture. Elevator is ok. Terrace is not particularly attractive.

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4.4

"Could use a good cleaning"

Rooms relatively clean, but bathroom and pool area not clean enough. Hotel facilities could use a good clean.

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4.3

"Value for money could be better"

Value for money could be better. Acceptable breakfast prices.

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4.2

"Complaints about WiFi"

Wifi quality could be improved.

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3.7

"Room needs to be improved"

Poorly-maintained rooms with low rated beds, furniture, and TVs. Small rooms and poorly cleaned bathrooms. Acceptably clean, but old and small, rooms, and poor A/C. Shower can be a problem.

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2.4

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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8.7

"Great location"

Great location with good parking availability.

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6.8

"Breakfast is average"

Breakfast is average.

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6.1

"Service is adequate"

Fairly friendly, professional staff, but complaints about reception.

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4.3

"Value for money could be better"

Value for money could be better.

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4.1

"Could use a good cleaning"

Cleanliness is lacking in rooms and bathrooms.

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3.6

"Room needs to be improved"

Poorly maintained rooms with poorly cleaned bathrooms and uncomfortable beds. Decent, if small, rooms with alright cleanliness.

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2.7

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.4

"More comfort would be nice"

Small, uncomfortable rooms with subpar beds and too much noise.

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8.7

"Great location"

Great location.

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6.1

"Breakfast is average"

Breakfast is average.

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6.0

"Service is adequate"

Service is relatively friendly.

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4.1

"Could use a good cleaning"

Cleanliness is lacking in rooms and bathrooms.

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3.6

"Room needs to be improved"

Guests complain about the rooms and subpar beds. Cleanliness is lacking in rooms and bathrooms. Shower can be a problem.

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2.9

"More comfort would be nice"

Not very comfortable, with poor beds.

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8.9

"Great location"

Great location.

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3.8

"Room needs to be improved"

Room needs to be improved.

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2.3

"More comfort would be nice"

More comfort would be nice.

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