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Calle 2 Oriente #202, 72000, Heróica Puebla de Zaragoza, Puebla, Mexico

Review Score

Based on 482 reviews

heart

7.2

Location

8.7

110 reviews

Breakfast

6.0

33 reviews

Service

5.4

112 reviews

Cleanliness

3.9

49 reviews

Room

3.2

152 reviews

Comfort

3.1

82 reviews

Vibe

3.0

39 reviews

Wellness Area

0.0

5 reviews

100% Verified Real Reviews

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8.7

"Great location"

Well-located, although unfortunately the parking isn't easy. Near to downtown with good options for sightseeing.

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6.0

"Breakfast is average"

Decent and moderately priced breakfast.

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5.4

"Service is adequate"

Fairly friendly, professional staff, but complaints about reception. Excellent service from wait staff and housekeeping.

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3.9

"Could use a good cleaning"

Rooms relatively clean, but bathroom and pool area not clean enough. Hotel facilities could use a good clean.

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3.2

"Room needs to be improved"

Poorly-maintained rooms with low rated beds, furniture, and TVs. Small rooms and poorly cleaned bathrooms. Acceptably clean, but old and small, rooms, and poor A/C. Shower can be a problem.

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3.1

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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3.0

"Vibe is not too good"

Atmosphere not particularly friendly, giving poor vibes. Hotel could use some updating. Hotel is relatively stylish.

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0.0

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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8.7

"Great location"

Well-located, although unfortunately the parking isn't easy.

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6.5

"Breakfast is average"

Breakfast is average.

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5.5

"Service is adequate"

Complaints about the reception staff, but the service is somewhat friendly.

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4.1

"Amenities are not the best"

Facilities in need of refurbishment. Elevator in need of updating.

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3.4

"Could use a good cleaning"

Rooms could be cleaner.

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3.0

"More comfort would be nice"

Small, uncomfortable rooms with subpar beds and too much noise.

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3.0

"Room needs to be improved"

Rooms are old, poorly cleaned, and small. Poorly-maintained rooms, badly rated bathrooms and beds.

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2.6

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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8.7

"Great location"

Great location.

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5.8

"Breakfast is average"

Breakfast is average.

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5.2

"Service is adequate"

Service is relatively friendly.

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3.5

"Could use a good cleaning"

Rooms could be cleaner.

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3.0

"Room needs to be improved"

Somewhat unclean rooms with uncomfortable beds and poor bathrooms. Shower can be a problem.

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3.1

"Room needs to be improved"

Room needs to be improved.

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