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C.4 Norte No 602 (entre 6 y 8 Oriente) , 72000, Heróica Puebla de Zaragoza, Puebla, Mexico

Review Score

Based on 1489 reviews

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8.3

Location

9.3

275 reviews

Cleanliness

8.6

69 reviews

Service

7.4

289 reviews

Breakfast

5.6

54 reviews

Room

4.1

461 reviews

Comfort

3.0

328 reviews

WiFi

2.9

27 reviews

Wellness Area

2.0

5 reviews

100% Verified Real Reviews

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9.3

"Great location"

Great location. Near to downtown with good options for sightseeing. Average parking. Affordable parking.

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8.6

"Clean"

Clean hotel facilities. Rooms are clean, but bathrooms are only so-so.

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7.4

"Fantastic service"

Wonderful service and decent housekeepers. Guests complain about reception staff and management. Service is quite professional and decent in the restaurant. Smooth booking process. Room service could have been improved.

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5.6

"Breakfast is average"

Affordable, fairly tasty breakfasts.

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4.1

"Room needs to be improved"

Small, outdated rooms in need of better maintenance. Complaints about the furniture, TVs, A/C, and beds. Small but relatively clean bathrooms. Views are great and rooms are clean. Shower can be a problem.

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3.0

"More comfort would be nice"

Rooms with complaints about size, comfort, and A/C. Rooms are small and noisy, with subpar beds.

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2.9

"Complaints about WiFi"

Wifi quality could be improved.

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2.0

"Wellness & sports facilities could be improved"

Wellness & sports facilities could be improved.

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9.3

"Great location"

Great location.

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7.0

"Fantastic service"

Service professionalism and housekeeping are average. Service is welcoming but the reception is subpar.

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5.8

"Breakfast is average"

Breakfast is average.

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4.2

"Room needs to be improved"

Inadequate A/C and TVs in small rooms. Rooms are clean, but the bathrooms and beds are subpar.

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3.2

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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2.9

"Complaints about WiFi"

Wifi quality could be improved.

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9.2

"Great location"

Near city centre in a great location.

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7.3

"Fantastic service"

Friendly, mostly professional service, and so-so reception and restaurant service.

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5.8

"Breakfast is average"

Breakfast is average.

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3.3

"Room needs to be improved"

Smaller rooms with subpar A/C, bathrooms and beds. Clean rooms.

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3.1

"Complaints about WiFi"

Complaints about WiFi.

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2.4

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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9.3

"Great location"

Great location with good parking availability.

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7.2

"Fantastic service"

Service is welcoming but the reception is subpar.

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6.0

"Breakfast is average"

Breakfast is average.

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3.9

"Room needs to be improved"

Clean rooms, but lackluster maintenance and beds. Small rooms, inadequate A/C, and poor bathrooms.

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2.6

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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