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Haspelgasse 2, 69117, Heidelberg, Germany

Review Score

Based on 1412 reviews

heart

7.5

Service

8.9

349 reviews

Location

8.9

530 reviews

Value for money

6.1

72 reviews

Room

4.6

444 reviews

Comfort

4.4

225 reviews

Breakfast

4.3

259 reviews

Cleanliness

4.1

110 reviews

Vibe

3.2

124 reviews

Food

2.5

43 reviews

WiFi

2.3

34 reviews

Amenities

1.6

164 reviews

100% Verified Real Reviews

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8.9

"Fantastic service"

Efficient, friendly service with a nice reception. Decent waitstaff and management.

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8.9

"Great location"

Great location. Central location with great sightseeing, dining out and shopping. Not great access by car, with poorly rated parking. Parking should be cheaper.

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6.1

"Fairly good value for money"

Fairly good value for money. Free internet.

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4.6

"Room needs to be improved"

Outdated rooms with complaints about minibars, A/C, and cleanliness. Small but relatively clean bathrooms. Poorly-maintained rooms with low rated beds, furniture, and TVs. Okay-sized rooms with good views. Shower can be a problem.

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4.4

"More comfort would be nice"

Uncomfortable, with guests complaining about noise and the A/C. Small bathrooms, okay room size, but complaints about bed comfort.

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4.3

"Breakfast can be improved"

Breakfast can be improved.

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4.1

"Could use a good cleaning"

Bathrooms are relatively clean, but rooms are less well cleaned. Hotel facilities could use a good clean.

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3.2

"Vibe is not too good"

Atmosphere is friendly but the vibe is low. Hotel could use some updating. Hotel could be more stylish. Entrance area is not particularly attractive. Good choice for a city trip. Suitable for solo travelers.

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2.5

"Food could be better"

Food and menu are not highly reviewed. Desserts, fruits and sides are poorly reviewed. Pork dishes are not good.

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2.3

"Complaints about WiFi"

Wifi quality could be improved. Free internet.

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1.6

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating. Architecture not so nice.

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8.8

"Great location"

Well-located, although unfortunately the parking isn't easy. Near to downtown with good options for sightseeing.

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8.7

"Fantastic service"

Service is professional and friendly.

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5.9

"Fairly good value for money"

Fairly good value for money.

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4.6

"Room needs to be improved"

Poorly maintained and cleaned rooms. Outdated rooms with small bathrooms and poor furniture. Lovely views and decent beds. Shower can be a problem.

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4.4

"More comfort would be nice"

Uncomfortable, noisy rooms, and small bathrooms, but okay beds.

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4.0

"Could use a good cleaning"

Rooms could be cleaner. Hotel facilities could use a good clean.

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3.7

"Breakfast can be improved"

Breakfast can be improved.

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2.8

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating. Entrance area is not particularly attractive.

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2.6

"Complaints about WiFi"

Wifi quality could be improved.

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2.5

"Food could be better"

Food could be better. Bad side dishes.

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1.6

"Amenities are not the best"

Older facilities and unpleasant entrance area. Elevator in need of updating.

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8.9

"Great location"

Well-located, although unfortunately the parking isn't easy. Near to downtown with good options for sightseeing.

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8.7

"Fantastic service"

Service is professional and friendly.

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5.7

"Fairly good value for money"

Fairly good value for money.

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4.8

"Breakfast can be improved"

Breakfast can be improved.

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4.5

"Room needs to be improved"

Guests liked the room size but complained about the age, cleanliness, and uncomfortable beds. Views are great but rooms are poorly-maintained and bathroom is substandard.

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4.4

"More comfort would be nice"

Uncomfortable, noisy, average sized rooms with subpar beds.

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3.8

"Could use a good cleaning"

Rooms could be cleaner.

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3.0

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.6

"Food could be better"

Food could be better.

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1.5

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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9.1

"Fantastic service"

Friendly service and great reception.

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9.0

"Great location"

Well-located, although unfortunately the parking isn't easy.

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5.9

"Fairly good value for money"

Fairly good value for money.

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5.0

"Room is all right"

Older, poorly cleaned and maintained rooms and bathrooms. Excellent views from decently sized rooms with okay beds.

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4.0

"Breakfast can be improved"

Breakfast can be improved.

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4.0

"Could use a good cleaning"

Rooms could be cleaner.

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3.7

"Vibe is not too good"

Vibe is not too good. Hotel could use some updating.

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2.0

"Complaints about WiFi"

Wifi quality could be improved.

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1.6

"Amenities are not the best"

Hotel buildings could use some improvement. Elevator in need of updating.

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