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2-7-2 Nishi-shinjuku Shinjuku-ku , 160-0023, Tokyo, Japan

Review Score

Based on 3378 reviews

heart

8.9

Service

9.0

1059 reviews

Location

9.0

1026 reviews

WiFi

8.0

35 reviews

Room

7.4

978 reviews

Value for money

7.3

439 reviews

Breakfast

6.8

200 reviews

Amenities

6.6

338 reviews

Vibe

6.2

426 reviews

Pool

5.8

46 reviews

Bar and Beverages

5.0

20 reviews

100% Verified Real Reviews

grey circle

9.0

"Fantastic service"

Great, friendly housekeeping. Professional service, management and reception. Good shuttle service. Great concierge service. Booking process is sufficient. Room service is average.

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9.0

"Great location"

Great location. Near to public transport and the airport. Near enough to the city centre, with great sightseeing, shopping, and dining. Excellent parking and car access. Train station is a bit far.

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8.0

"Good internet service"

Good wifi quality. Free internet.

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7.4

"Great room"

Huge, clean rooms with tip top beds, decently maintained. Old rooms with poor furniture and A/C, but wonderful views. Small but relatively clean bathrooms. Great shower.

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7.3

"Best value for money"

Best value for money. Pricey breakfast and dining. Free internet.

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6.8

"Breakfast is average"

Breakfast is decent but expensive.

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6.6

"Ordinary amenities"

Mediocre building with old facilities. Great hotel grounds with a beautiful entrance area. Unspectacular architecture. Elevator is ok.

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6.2

"Decent vibe"

Decent vibe. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel. Stylish hotel. Good choice for a city trip. Luxury hotel. Nice for romantic trips.

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5.8

"Ordinary pool"

Ordinary pool.

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5.0

"Standard bar"

Standard bar. Alcoholic drinks are not the best.

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9.3

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Good shuttle service. Great concierge service.

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8.9

"Great location"

Great location with good access by car. Near to public transport and the airport. Reasonably central, close to sightseeing and shopping. Train station is a bit far.

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8.1

"Good internet service"

Good wifi quality.

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8.0

"Best value for money"

Best value for money. High priced breakfast.

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7.1

"Great room"

Large, clean rooms with wonderful views. Acceptable rooms with small bathrooms. Old, reasonably-maintained rooms.

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7.0

"Tasty breakfast"

Breakfast is decent but expensive.

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6.7

"Ordinary amenities"

Outdated facilities, but decent hotel building and pleasant surroundings.

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5.8

"Decent vibe"

Decent vibe. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel.

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9.5

"Great location"

Great location with good access by car. Near to public transport and the airport. Reasonably central, close to sightseeing and shopping. Train station is a bit far.

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8.7

"Fantastic service"

Efficient, friendly service with a nice reception. Good shuttle service.

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6.7

"Room is all right"

Room could use updating; beds are alright. Large, clean rooms with wonderful views. Acceptable rooms with small bathrooms.

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6.6

"Breakfast is average"

Breakfast is average.

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5.8

"Ordinary amenities"

Outdated facilities, but decent hotel building and pleasant surroundings.

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5.4

"Decent vibe"

Decent vibe. Hotel could use some updating. Pleasant entrance area. Luxurious Hotel.

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4.3

"Wellness & sports facilities could be improved"

Poorly reviewed fitness area.

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9.1

"Great location"

Good location, close to public transport. Great shopping nearby and good access by car.

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9.0

"Fantastic service"

Professional service and good reception. Good shuttle service.

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8.1

"Clean"

Clean hotel facilities. Clean rooms.

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7.3

"Great room"

Clean, spacious rooms, comfortable beds, and good views. Bathroom is ok.

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6.9

"Fairly good value for money"

Fairly good value for money.

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6.7

"Breakfast is average"

Breakfast is average.

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6.4

"Ordinary amenities"

Average hotel building.

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5.9

"Decent vibe"

OK vibe and a friendly atmosphere. Hotel could use some updating.

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9.2

"Great location"

Good location, close to public transport. Great shopping nearby and good access by car.

grey circle

9.1

"Fantastic service"

Professional service. Good shuttle service.

grey circle

7.6

"Best value for money"

Best value for money.

grey circle

7.1

"Great room"

Spacious but outdated rooms.

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6.7

"Breakfast is average"

Breakfast is average.

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6.7

"Ordinary amenities"

Average hotel building.

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5.8

"Decent vibe"

Decent vibe. Hotel could use some updating.

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