cancel
register
We use cookies to help us deliver our online services. By using our website or by closing this message box, you agree to our use of cookies as described in our Cookie Policy.
use
map marker

Avda. Xaman-Ha, Lote Hotelero N 2 , 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 1541 reviews

heart

9.1

Beach

9.6

289 reviews

Cleanliness

9.4

136 reviews

Amenities

9.1

213 reviews

Location

9.1

257 reviews

Service

9.0

569 reviews

Food

8.1

414 reviews

Room

7.3

259 reviews

WiFi

5.9

16 reviews

Wellness Area

5.7

17 reviews

Breakfast

4.7

14 reviews

100% Verified Real Reviews

grey circle

9.6

"Beautiful beach"

Lovely, clean beach which is great for sports.

grey circle

9.4

"Clean"

Clean hotel facilities. Pool surroundings and rooms are immaculate.

grey circle

9.1

"Great amenities"

Good outdoor sports facilities. Great hotel grounds and buildings. Top-notch kids facilities and a lovely entrance area. Beautiful architecture.

grey circle

9.1

"Great location"

Great location with good access by car. Close to the beach, with great shopping and sightseeing nearby. Medium distance to city centre. Sufficient access to airport.

grey circle

9.0

"Fantastic service"

Service, especially restaurant service and housekeeping, is friendly and professional. Recreation staff is nice. Decent reception but complaints about management. Room service is perfect. Booking process is sufficient.

grey circle

8.1

"Delicious food"

Great menu and overall dining experience. Desserts, fruits and side dishes are average.

grey circle

7.3

"Great room"

Well-furnished, tidy rooms. Uncomfortable beds and old, poorly maintained rooms. Bathroom is ok. Good minibars and decent A/C. Great shower.

grey circle

5.9

"Regular internet service"

Average wifi quality. Free internet.

grey circle

5.7

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

grey circle

4.7

"Breakfast can be improved"

Breakfast can be improved.

grey circle

9.4

"Clean"

Clean hotel facilities. Clean rooms.

grey circle

9.3

"Beautiful beach"

Lovely, clean beach which is great for sports.

grey circle

9.3

"Great location"

Great location. Close to the beach, with great shopping and sightseeing nearby.

grey circle

9.2

"Great amenities"

Great amenities.

grey circle

9.1

"Fantastic service"

Service, especially restaurant service and housekeeping, is friendly and professional. Recreation staff is nice. Reception is all right.

grey circle

8.0

"Great room"

Spacious, clean rooms with great minibars. Outdated rooms with substandard beds. Bathrooms are impressive, as is the furniture.

grey circle

5.8

"Sufficient wellness & sports facilities"

Sufficient wellness & sports facilities. Good fitness area.

grey circle

5.6

"Regular internet service"

Regular internet service.

grey circle

9.7

"Beautiful beach"

Beautiful beach.

grey circle

9.5

"Clean"

Clean hotel facilities. Clean rooms.

grey circle

9.4

"Great pool"

Great pool.

grey circle

9.4

"Fantastic service"

Service is professional and friendly. Recreation staff is nice.

grey circle

9.4

"Great location"

Excellent location close to the beach.

grey circle

9.2

"Great amenities"

Nice kids facilities.

grey circle

8.5

"Delicious food"

Menu is excellent with tasty food.

grey circle

7.3

"Great room"

Spacious, tidy rooms, with okay bathrooms, but poor beds.

Upload your photos

Browse Iberostar Quetzal traveller photo gallery

Photos from travellers