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Avda. Xaman-Ha, Lote Hotelero N 2 , 77710, Playa del Carmen, Solidaridad, Mexico

Review Score

Based on 1076 reviews

heart

9.1

Cleanliness

9.7

107 reviews

Beach

9.5

226 reviews

Location

9.0

224 reviews

Service

8.9

436 reviews

Amenities

8.9

168 reviews

Food

8.3

333 reviews

Room

7.4

223 reviews

WiFi

6.5

16 reviews

Breakfast

4.3

12 reviews

100% Verified Real Reviews

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9.7

"Clean"

Clean hotel facilities. Pool surroundings and rooms are immaculate.

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9.5

"Beautiful beach"

Lovely, clean beach which is great for sports.

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9.0

"Great location"

Great location. Close to the beach with great sightseeing. Medium distance to city centre. Sufficient access to airport.

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8.9

"Fantastic service"

Great, friendly wait staff and housekeeping. Recreation staff is nice. Well-managed with a nice reception and professional service, particularly at the bar. Room service is average. Booking process should be better organized.

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8.9

"Great amenities"

Good outdoor sports facilities. Great hotel grounds and buildings. Top-notch kids facilities and a lovely entrance area. Beautiful architecture.

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8.3

"Delicious food"

Great experience at restaurant, with great menu but only decent desserts.

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7.4

"Great room"

Tidy rooms and great minibars. Generous room size with tip top furnishing. Older, poorly maintained rooms with uncomfortable beds, yet lovely views. Great shower.

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6.5

"Regular internet service"

Average wifi quality. Free internet.

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4.3

"Breakfast can be improved"

Breakfast can be improved.

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9.7

"Clean"

Clean hotel facilities. Clean rooms.

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9.6

"Beautiful beach"

Clean beach.

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9.1

"Great location"

Great location.

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8.9

"Fantastic service"

Service is professional and cheery, especially reception and housekeeping. Recreation staff is nice.

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8.4

"Delicious food"

Menu is excellent with tasty food.

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7.9

"Great room"

Tidy rooms and great minibars. Generous room size with tip top furnishing. Beds need improvement.

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6.0

"Regular internet service"

Regular internet service.

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9.8

"Clean"

Clean hotel facilities. Clean rooms.

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9.4

"Beautiful beach"

Beautiful beach.

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9.2

"Fantastic service"

Friendly service. Recreation staff is nice.

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9.2

"Great location"

Excellent location close to the beach.

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8.7

"Delicious food"

Menu is excellent with tasty food.

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7.6

"Great room"

Large clean rooms, but beds are uncomfortable.

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