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Avenida Providencia 1187 , 7500585, Santiago, Chile

Review Score

Based on 7753 reviews

heart

7.9

Location

8.4

658 reviews

WiFi

7.7

45 reviews

Service

7.2

1486 reviews

Breakfast

6.0

570 reviews

Room

4.6

1340 reviews

Food

4.3

249 reviews

100% Verified Real Reviews

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8.4

"Great location"

Good location, close to public transport. Not great access by car, with poorly rated parking. Standard parking prices. Near the city centre and great nearby nightlife.

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7.7

"Good internet service"

Good internet service. Average wifi quality.

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7.2

"Fantastic service"

Service is generally friendly, although bar service is poor. General service, restaurant service and reception are decent. Housekeeping can be a problem. Booking process should be better organized. Room service could have been improved. Hotel security is ok.

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6.0

"Breakfast is average"

Breakfast is decent but expensive.

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4.6

"Room needs to be improved"

Rooms are unclean and small, with subpar A/C and minibars. Small rooms and poorly cleaned bathrooms. Rooms lacking maintenance, with poor quality kitchenettes, furniture and TV's. Average beds. Shower can be a problem.

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4.3

"Food could be better"

Guests complain about the dining, with a poor menu and high prices. Complaints about restaurant cleanliness, sides, and desserts. Good snacks.

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8.5

"Great location"

Well-located, although unfortunately the parking isn't easy.

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7.0

"Fantastic service"

Friendly but only somewhat professional service with okay reception and poor housekeeping.

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6.4

"Regular internet service"

Average wifi quality.

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5.6

"Breakfast is average"

Breakfast is decent but expensive.

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5.0

"Fairly good value for money"

Value for money could be better. High priced breakfast.

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4.7

"Room needs to be improved"

Beds are fine, in small and inadequately cleaned rooms. Guests had problems with room cleanliness and maintenance, and complained about minibars. Shower can be a problem.

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3.6

"More comfort would be nice"

Rooms are average, though small, lacking comfort, and quite noisy.

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3.6

"Food could be better"

Food could be better.

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7.6

"Great location"

Great location.

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6.4

"Regular internet service"

Average wifi quality.

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6.1

"Service is adequate"

Friendly, acceptably professional service. Complaints about housekeeping and reception. Booking process should be better organized.

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5.5

"Breakfast is average"

Breakfast is average.

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4.1

"Room needs to be improved"

Tiny, dirty rooms with bad televisions and air conditioning. Poorly maintained rooms with badly rated beds and furniture, and problems with bathroom cleanliness. Shower can be a problem.

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3.5

"Food could be better"

Poor dining experience with untidy dining area.

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2.9

"More comfort would be nice"

Uncomfortable, cramped rooms, with poor beds. Deficient A/C and too noisy rooms.

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8.9

"Great location"

Great location.

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8.2

"Fantastic service"

Service is welcoming but the reception is subpar. Service professionalism and housekeeping are average.

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6.2

"Breakfast is average"

Breakfast is decent but expensive.

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3.9

"Room needs to be improved"

Guests complain about room size, bathrooms, and maintenance. Average beds.

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8.6

"Great location"

Great location.

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7.5

"Fantastic service"

Beds and cleanliness are decent, but rooms look old and poorly-furnished.

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5.9

"Breakfast is average"

Breakfast is average.

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4.9

"Room needs to be improved"

Beds are alright, but room cleanliness could be improved.

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4.4

"Food could be better"

Food could be better.

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